Customer Ratings & Reviews
- Model:
- RS27T5561SR
- SKU:
- 6397590
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the refrigerator's overall performance, ample storage space, and handy smart features. The screen quality and design are also well-received, along with its perfect size and connectivity. However, some customers have reported issues with the ice maker, dispenser light, and temperature control.
This summary was generated by AI based on customer reviews.
Buyers be aware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the refrigerator in May 12, received on May 18, Since the first day I'm requesting Best Buy to fix a Screen issue, Technician came 2 times to see and did nothing, the third Technician, called me and told me that he could not come to fix Bc BestBuy canceled the replacement part, they want me to talk to the manufacture, today is June 4th, the return window is alread passed, and im here with a Smart Refrigerator that is not working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LuizB, we understand your disappointment with the broken screen. We want to speak to you directly to provide support and discuss what options we can offer to fix your family hub screen.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147205688) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Ice maker
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge was not working properly having issues all the time with ice maker.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your disappointment in dealing with the ice maker, Rachel. Let us help.
Here are the resources to help with the ice maker that is not functioning correctly. Select the same experience you're having with the ice maker from the list to troubleshoot it on the first link; check the hyperlinks attached for other helpful tips. You may also watch the full video of the second link.
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
Lastly, the video link below has information about maintaining the ice maker, which we recommend checking, too. You may watch the entirety of the video.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147420116) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Features
Fun Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of great features, and fun things you can do.
I would recommend this to a friend Nice camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchase this refrigerator when they delivered it there’s a lot of dent the delivery guy took a picture & told us we can order another one and said we use it for the meantime since l don’t want to wait for more weeks again to order l called Best Buy just to gave me a discount so in short they told me they’ll send me $150.00 gift card & told me it took 3-5 business days l called again 3x until now l didn’t receive it. Anyone can help me this.thank you!
No, I would not recommend this to a friendNot worth the price
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No way to adjust the shelves hights. Apps have trouble to work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, AdamP.
Let us go ahead and provide you with some help on how to make your applications work on your family hub as well as adjust the shelves.
Here's the link to help you install and add an app to your family hub and know why some applications have trouble working.
https://www.samsung.com/us/support/answer/ANS00062804/
To adjust your fridge's shelves, please refer to page 52 of the user manual:
https://downloadcenter.samsung.com/content/UM/202003/20200304095204037/SBS_RS5300T_DA68-03958D-00_EN_MES_CFR_RS22T5561_AA.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145796406) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
It’s ok.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a decent refrigerator. I would like to have more compartments.
I would recommend this to a friendBrand response from Samsung
Posted .Bobmom, thank you for bringing this to our attention. Your opinion matters to us! Your feedback helps to improve the Samsung experience for everyone! ^Lena
Speaker Issues...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just received the fridge today after a whole month and a half and the speakers on the family hub don't seem to work.... I called best buy asking for a replacement and they told me to wait 24hrs until the order status gets updated...
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for informing us of the experience of receiving your Samsung refrigerator.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Not worth it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return and purchase a different refrigerator because this one stopped cooling after 2 weeks! Such a headache! I should have payed attention to those negative reviews! Very disappointed because I loved the tablet feature!
No, I would not recommend this to a friendMr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smart screen quit working after three days. Contacted Best Buy who referred me to Samsung. Team still has not been by. Still does not work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hearing this happen to your newly purchased refrigerator saddens us. Let's address this right away, JohnT.
To get the diagnosis of the hub screen, we recommend following the troubleshooting guide below. Please watch the Instructional video and click on the embedded links for additional help.
The refrigerator control panel or Family Hub screen is blank:
https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-control-panel-or-family-hub-screen-is-blank
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147046985, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Ice maker
Ice despenser stopped working purchased NEW 01/24
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice despenser stopped working purchased NEW!!!!!!1/24...Unbelievable!!!!!! :-(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with your ice dispenser that stopped working. Let us help.
Here is a link for troubleshooting steps for your ice maker that is not working; kindly watch the video and click the embedded words.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147292357) to help our team pull up your information when you message us.
Thank you.
-Ricardo
DO NOT BUY
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase this unit! Absolutely terrible. After 4 months it quit working. Samsung refuses to replace it. We’ve had the repair man out 3 times and it still isn’t fixed. 5 weeks we have been without a working refrigerator. Terrible customer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NatalieG, we understand the disappointment if the fridge stopped working and you already had three repairs. We want to speak to you directly to provide support and see what options we can offer to help you with your fridge.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147865754) to help our team pull up your information.
Have a great day.
^Camille
Screen is not good from day one
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen is not good it’s operate by it self hanging contact service centre 3 time but still same since first day the issue is same
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SumairaL,
We would love to speak with you about your refrigerator to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1145969767 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Poor Service
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor service by the delivery team, scratched the fridge, front door and walls.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we want for our customers. To better assist you with this issue, please get in touch with the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can answer your question or transfer you to your local store to answer your concerns about their damage delivery policy.
Have a great day.
-John
Would not recommend it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen is always glitching, I’m never able to play what I want. I gave up trying to use the screen a month after we bought it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rodrifam,
We can feel your disappointment with this fridge. We are here to help you.
We recommend checking the resources below for steps to take when the family hub is not working.
Only some apps on Family Hub work:
https://www.samsung.com/us/support/troubleshooting/TSG01001820/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148288636), and it will help our team pull up your information.
^Rodel
Disappointed Upset Not Whole Consumer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't know as Best Buy delivered a broken machine to me that I have yet to use, as the repair has been delayed for weeks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Super cool
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great space love the technology so far it’s been great
I would recommend this to a friendBrand response from Samsung
Posted .Hello Jordan0223,
We appreciate you taking the time to leave us a review on your Samsung refrigerator. You made an excellent choice for your home, and we are pleased to hear how happy you are!
If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsunHellogsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513).
Thank you!
-Angelica
Disappointing results
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very happy with the purchase the “family hub” screen continues to malfunction. If Best Buy had a better customer centric return policy, it would be headed back to the store.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We would love to assist you with your appliance. If you need further assistance, kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146990650) to help our team pull up your information.
Have a great day,
-Ernest-
Fridge is fine Do not buy from best buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fridge. But I do not recommend buying from best buy. When you ask them to exchange the damaged fridge they deliver they hang up on you while you are on hold.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience exchanging a damaged fridge.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Family hub screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started having issues with family hub screen a week after fridge got delivered, Best Buy unable to help so they asked me to call Samsung, still waiting on parts for repair.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand that your experience has been less than ideal. We'd love to help.
If you want to follow up with your concern, we highly suggest contacting us directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146929031, which will help our team pull up your information.
^Rainly
- Pros mentioned:Design, Overall performance, Storage space
My life saver
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could say this Samsung new fridge is my life saver. I should have taken photos of my old fridge which I had “abused” for years. I always complain with my husband that the old fridge doesn’t have space for anything. That’s the reason why we chose Samsung refrigerator with Large interior capacity (26.7 cu. ft.) that fits more groceries. I like Samsung new modern design which fit beautifully into the kitchen. Another feature that I like about Samsung refrigerator is fingerprint-resistant finish, especially for family with little kids. The finish that withstands everyday smudges, so I spend less time cleaning. My son likes to draw on the whiteboard app. After that, I just wiped it with damp cloth and it looks like new again. The All-around cooling feature keeps items on every shelf evenly cooled. LED lighting designed to beautifully light up the interior of the refrigerator, so you can quickly spot what you want. Adjustable top shelf can easily be adjusted to fit taller items and provide flexible storage. Gallon door provides more shelf space inside the refrigerator. Two clear drawers make it easier to view, organize, and access your fruits and vegetables.Door alarm alerts you, if the refrigerator or freezer doors are left open. There are still many features that I haven’t figured about my new refrigerator including Pandora music, Ring doorbell connection, web browser,etc. I’m sure we made right choice to choose Samsung brand for my new refrigerator. I would highly recommend Samsung refrigerator.
I would recommend this to a friend