Customer Ratings & Reviews
- Model:
- RS27T5561SR
- SKU:
- 6397590
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the overall performance, ample storage space, and handy smart features of the 26.7 cu. ft. Side-by-Side Smart Refrigerator. The design, size, and screen quality are also well-received. However, some customers have expressed concerns about the ice maker and the dispenser light. There are also some reports of issues with temperature control, with some users experiencing food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
Fan hub no good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for like over a month and the hub stop working, the freezer and cooler works great tho!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator Family Hub panel. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142600958. We thank you for being a part of the Samsung family. ^Brad
Buyer beware!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this a 0 star. Spoiled all My food. Stay away from Samsung!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JohnT,
This is not the experience we wanted you to have with your refrigerator. Let's help you.
We would love to speak with you to learn more details and provide assistance with your experience. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147579563) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they broken one of the side holder and never send me a new one
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand what you went through with your fridge's delivery experience. To better assist you with this issue, please get in touch with the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to follow up on the replacement side holder that the delivery broke during delivery.
Have a great day.
-John
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It don’t work the screen is constantly freezing and popping off. Waste of money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Shanice, we understand how you feel about the freezing Family Hub screen. Allow us to help.
If your Family Hub is not working and freezing, here is a troubleshooting guide to help you. Please click on the embedded word and watch the video included.
Refrigerator panel or touch screen is not working
https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-panel-will-not-respond
Please see page 38 under the "Display reset" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202003/20200304095204037/SBS_RS5300T_DA68-03958D-00_EN_MES_CFR_RS22T5561_AA.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146787837) to help our team pull up your information.
Have a great day.
^Camille
Worst
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst service worst worst worst worst worst worst ever
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We want you to have a better experience than this. To better assist, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your specific concerns.
Have a great day!
Chrystel
ms
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i bought a refrigerator cash paid off and it was suppost to be. here on a certain day and they call me. and tell me until 2 months it will be delivered until march and that is not right cuz i paid cash
No, I would not recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen froze to many problems unable to reprogram or reboot the sistem
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how annoying it can be if your Family Hub screen freezes, CarlosM. Let us provide the details you need to rectify this.
You can occasionally reset your Family Hub screen to fix an app freeze, internet connection issue, or streaming interruption. Please click the link to watch the instructional video.
Power Cycling the Screen on Your Family Hub Refrigerator | Samsung US:
https://www.youtube.com/watch?v=zpze25WkX4M
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146664969, to help our team pull up your information when you message us.
Have a great day.
-John
Samsung - 26.7 Cu. Ft. Side-by-Side Refrigerator w
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if this product is good quality or not. I never did receive it because it was never in stock. The delivery date kept getting delayed until I finally switched to a different model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144652552.
-Noraina
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My screen stopped working first day I had it! Had to get another one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CamiB,
We appreciate you sharing your refrigerator experience. We would love the opportunity to speak with you about your refrigerator to know how we can help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146600790 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Bad speaker quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really poor quality of speaker very disappointed of quality and freezes and return
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. This is not the experience we expect from our customers. We’re saddened that you no longer have the product, but we hope to work with you again in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
—Vannesa
Bad very baddddddddd
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not get my items an got bill for them u guys suckkkkkkkkk
No, I would not recommend this to a friend- Pros mentioned:Design
This Samsung product has exceeded my expectations!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review."This Samsung Side by Side with 21.5" Touch Screen Family hub product is a game-changer!", "Everyone is simply amazed at its unlimited abilities and daily use fullness. I'm absolutely blown away by the quality and design!", "Best thing I've ever bought in this category!", "Can't imagine life without it now!", "This is pure innovation!", "This Samsung product has exceeded all my expectations!", "Seriously, this is a must-have!", "Finally, a product that actually works as advertised!", "So impressed with the attention to detail!", "This is the real deal breaker in the refrigerator market!". Bill Morgan
I would recommend this to a friend Touch-Screen refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the large compartments both refrigerator and freezer. The Touch-Screen display is the reason we purchase this all information at your fingertip. The water & ice is also a plus for us. We are happy for purchasing the refrigerator.
I would recommend this to a friend- Pros mentioned:Screen quality, Storage space
Great Fridge with added JOY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoying this fridge. The screen is fun and useful. I enjoy listening to music, the speaker isn't great but sufficient for having background music while cooking. The fridge feels very spacious. The ice maker is kind of small but seems to keep up with us ok. So far we are happy with our purchase.
I would recommend this to a friend Happy Customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife picked this fridge, and it dosen't disapoint. I can view the front of the house with the Ring app on the fridge.
I would recommend this to a friendBest Fridge we ever had!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this refrigerator for 4 years now and it has been fantastic! My kids love the Touch screen family hub. We use it all the time to play music and videos while we are in the kitchen. The calendar reminders are very convenient for our busy sports schedules. The fridge also connects to our smart phone and we can look inside the fridge to see if we need to buy something at the store. Best fridge we've owned!
I would recommend this to a friend- Pros mentioned:Overall performance
Absolutely stunning!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A tech fridge may seem over the top but if you're a huge family and multiple schedules and activities, or if you love technology and staying connected... this is the fridge for you! We have had no issues with the ice maker, it keep a our food nice and cold, you can also adjust the temperatures and there is plenty of space. I have read reviews regarding the apps, so far so good for us. You can share pics, surf the web, shop and order food.... store notes, look up recipes and so much, much more. It's excellent.
I would recommend this to a friend Quality Product, Reasonably Priced.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this purchase. Very spacious, includes family hub, alarm indicating the door is open too long and water and ice. Quality product for the price.
I would recommend this to a friend- Pros mentioned:Overall performance
Love our fridge!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We heard so many bad things about these after purchase, but going on two years later, we still love it. We've had zero issues with it, and we get complements every time someone comes over!
I would recommend this to a friend - Pros mentioned:Overall performance
Great purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, we are extremly happy with our purchase! Delivery was on time and very helpful setting it up and removing old unit. All over very happy as always with our newest Best Buy purchase.
I would recommend this to a friend