Customer Ratings & Reviews
- Model:
- RS27T5561SR
- SKU:
- 6397590
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 26.7 cu. ft. Side-by-Side Smart Refrigerator for its overall performance, ample storage space, and handy smart features. The refrigerator's screen quality and design are also well-received, with many appreciating its size and connectivity. However, some customers have reported issues with the ice maker, dispenser light, and temperature control, such as food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Dispenser light, Ice maker
It wasn't in 'Excellent Like New' Condition.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have never bought an Open Box item from an outlet store before, but we had to because of this refrigerator's instant availability. That being said, we picked the 'excellent like new' option, assuming it would be as good as new. However, once we brought the open-box refrigerator home, we found out that the water dispenser wasn't working, the light at the dispenser wasn't working, there were several dents on the stainless steel finish, and a shelf in the freezer was missing. That is a whole lot of defects to be categorized under 'excellent' condition. We had to buy the Geek Squad 5-year insurance instead of returning it (which is a huge hassle). The lesson here is DO NOT trust their rating, I doubt they check everything in detail. I will be calling the outlet store to ask for a store credit.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Cons mentioned:Ice maker
Ice maker doesn't produce much ice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker is that big doesn't produce enough ice maybe one person fill up cup then have to wait hours to produce more.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JenniferC,
We understand the importance of a working appliance at home. We're here to help with your refrigerator.
Below is a link with steps to help identify why your ice maker is not producing enough ice. Please refer to the embedded words for more information.
The ice maker is making some ice, but not enough
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150648538) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Why thousands of dollars and no alternative settin
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge wasn’t what I thought it would be cracked up to be. I have a iPhone and a lot of apps and settings the fridge can offer doesn’t even give you an option to have if you have another carry besides Samsung/android it’s a lot of devices that offers other options for different carriers
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There
We appreciate your patience in dealing with the situation you're having right now with your fridge family hub.
Please know that we value your feedback, and we will continue working on improving the quality of the products and services we offer.
Here is a quick note regarding the family hub within the manual. Please see the link below.
Samsung Family Hub on page 42
https://downloadcenter.samsung.com/content/UM/202003/20200304095204037/SBS_RS5300T_DA68-03958D-00_EN_MES_CFR_RS22T5561_AA.pdf
Please check the link to see the complete list of available apps compatible with the family hub.
Family hub apps
https://www.samsung.com/us/explore/family-hub-refrigerator/features/
You can also discover new things by checking the link and updating the family hub; please follow the links below.
Discover the new features on Family Hub 7.0 https://www.samsung.com/us/support/answer/ANS00088922/
Update the software on your Samsung Family Hub smart fridge https://www.samsung.com/us/support/answer/ANS00086663/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144789604
Have a great day.
^Charles
- Pros mentioned:Screen qualityCons mentioned:Ice maker
Would not buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge doesn't work good at all. The filtered water keeps getting a bad taste and smell, the ice is always giving us trouble to get out. The screen is good and work well. The sound is ok.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to ensure your fridge always functions at its best, DavidD. Let's help you.
Please refer to the resources below to rectify your fridge’s concerns. Please browse the hyperlink and watch the embedded video (if available) for tips.
Water from the dispenser is warm or tastes bad:
https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-from-the-dispenser-is-warm-or-tastes-bad
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1151333502, to help our team locate your information when you message us.
Have a great day.
-John
An Software Nightmare
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you use Amazon Alexa in any capacity - do it elsewhere or do not buy this fridge. Hardware wise, the refrigerator is good - but so are a lot of fridges. We bought this for the screen and Amazon Alexa capability. However, I have to restart the operating system via settings up to 2 or 3 times A DAY because the software just stops working. We have had this fridge for several years now and I 100% wish I would have bought something else. Samsung is phenomenal with hardware but they just can never seem to get software right. I can't even get it to pair correctly with SmartThings and my Galaxy S22 Ultra. Again, great fridge - just save yourself the money and buy one without the screen and software or don't buy Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to use your fridge as conveniently as possible, Marcus.
Please visit this link to show you how to set up your fridge with Amazon Alexa. Kindly hover down, click "Talk with Alexa on Family Hub," and fully watch the embedded video for more details.
Talk to your Samsung Family Hub with voice assistance:
https://www.samsung.com/us/support/answer/ANS00062803/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145918948, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Ice maker
Don't do it. Run away
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst Ice maker I have every owned. Don't do it. All it does is plug up. Freezes and won't let the cubes out. Builds up and you have to remove the bin to free it up. Then when you do that, it's ice all over the floor. On cubes it grinds up the ice as well. Worse piece of sh#$ ice maker that I have ever owned. Hey im 71 and have owned many fridges and ice makers. This one sukks a big one. Don't do it. I've actuall gotten to the point of getting a seperate ice maker. Never, ever again. Fridge doesn't have moveable shelves. 64oz bottles won't fit on a shelf. I ended up buying plastic bins for the freezer to hold things. If I could I would trash it. Don't do it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RobertP, we understand the importance of a reliable fridge. Let's get the help you need.
We recommend checking this link below to help you diagnose why your ice maker freezes. Please click on the embedded word.
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice
Here is a link for tips and tricks on maximizing your fridge space. Please click on the embedded word.
Tips for an organized Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147929758) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Ice maker
Ice maker is slow and enough for 3 people
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is nice and spacious the only thing I do not like is the icemaker it takes a long time To make ice and it’s enough for maybe four glasses I am going to see if I can exchange it for a different refrigerator with a much much much bigger icemaker this one is just too small
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We're here to offer our assistance in boosting the ice maker's functionality, JesusitaG.
Kindly refer to the guide below to boost the ice maker's production. We also suggest entirely watching the instructional video and clicking the included hyperlink about "Leveling of the Refrigerator."
Ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145911363, to help our team pull up your information.
Have a great day!
^Chrystel
Missing parts, poor design in places.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The freeze is missing a shelf. I called customer service and they sent the wrong shelf. I called again and they sent me two additional shelfs. All three were incorrect. The design is not modular at all. (Can’t move shelf’s up or down). The water dispenser has no light. And it is placed in an odd place and I’ve made serval messes.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Cons mentioned:Ice maker
Nice looking fridge
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking appliance. Having a touchscreen refrigerator is convenient and fun to look up recipes and listen to music while cooking. My only issues are the ice maker getting jammed and the crushed ice not dispensing, the 3rd shelf in the freezer was not delivered, and the water dispenser drips.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We strive to assist you anytime with your refrigerator. To better assist you with this issue, please get in touch with the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can answer your questions or transfer you to your local store to follow up on the third shelf of the freezer that was not delivered.
Should your fridge experience concerns with its ice maker, water, and ice dispensers. Click the resources below, browse over the hyperlinks, and watch the instructional video for tips.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Water is dripping from the dispenser:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-is-dripping-from-the-dispenser
Ice does not dispense:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense
Have a great day.
-John
Over hiped, bad menus, frustrating
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Navigating is horrible (swipe up to get to the tools screen but you can swipe 20 or 30 times before the screen comes up). There is a setting to make the display go to sleep but samsung broke the function in a 2019 update and it still doesn't work. Constantly logs you out of the samsung connected environment so you have to log back in, then wait before you can use things like the food list.... And even things that might be useful like the recipes based on something in your frig only lets you select a single item so you have to look through a dozen recipes to find one that doesn't require a trip to the store. Wish I had bought a dumb frig.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We aim to improve your experience with your fridge. Let's go ahead and help you.
Please refer to the resources below to maximize your Family Hub refrigerator's view inside and meal planner features. Click the link to click the food management tab at the top, and select View Inside and Meal Planner:
https://downloadcenter.samsung.com/content/UC/202210/20221013163436614/EN/English/RS5300_US_EN-US_c2_s6.html
To get assistance with your Hub's screen and the constant logging out of your device, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147162193, to help our team pull up your information when you message us.
Have a great day.
-John
- Cons mentioned:Temperature control
Looks good but…
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started great loved the hub but after a month the refrigerator started to freeze . My fresh food was ruined
No, I would not recommend this to a friendBrand response from Samsung
Posted .We strive to guarantee that your fridge functions at its best all the time, BriannaC. Let's help you.
To rectify the temperature issue of your fridge, please click the link and hyperlinks for tips.
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147171656, to help our team pull up your information when you message us.
Have a great day.
-John
- Cons mentioned:Ice maker
Not happy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not happy with this product, the water dispenser has no light and splashes everywhere. We had to sell it not even a year later and get a new one. No space truky for anything to fit
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, EdZ1.
Thank you for choosing Samsung for your fridge needs. We're saddened that you have to sell the product as this did not suit your needs, and we would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Cool looking fridge but App connectivity issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this model because of its Smart capabilities. I was unable to connect and sync to the Family Hub App & Smart Things App after multiple attempts even though the router was literally a few feet away. Since its a rental property, I purchased the fridge due to the Smart capabilities for ease of maintenance. I contacted Samsung directly for troubleshooting. The recommended steps I had already attempted many times with no success.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We would like to assist you further with your concern. Kindly let us know more about the refrigerator.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147513855) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
- Cons mentioned:Ice maker
Ice dispenser and has no light at water/ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow the only thing wrong with this refrigerator is the ice and water sucks. No light there ice makes a mess when trying to fill a glass
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
We appreciate your observation about the refrigerator's lighting feature. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
Filter design not worth it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only way to change the filter is to turn off the main house line or move the refrigerator in order to reach the shut off on the water line. I tried replacing the filter without shutting off the water and at least 4 gallons came rushing out before I got the old one pushed back in. Very poor design. The hub is okay but cumbersome to use. It also talks or plays music when it wants to or hears something on TV
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
We appreciate your review of one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
- Cons mentioned:Ice maker
Expensive and don’t last
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this refrigerator for exactly two years. The ice maker is broke and now the refrigerator! Get a Warranty you gone need it
No, I would not recommend this to a friend - Cons mentioned:Ice maker
Customer care are the worst.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice Make its deficient, i never saw a fridge with ice make that dont make enough ice, overall its just ok for the price, I bought the Refri couple months ago and now its 180$ cheeper what a robbery.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Gabe,
Thank you for reaching out. I understand you're having an issue with the ice maker in your Samsung refrigerator not making enough ice. We do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ and please click on "Ice maker is making some ice, but not enough" to guide you on the issue.
I also recommend watching the video on this link https://www.youtube.com/watch?v=EsbHtpc1ak4 for some tips on how to maintain the ice maker in your Samsung refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https://www.samsung.com/us/support/ as this has all the troubleshooting guides, links, videos, and other resources that you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144241470.
-Noraina
In one week my touchscreen stop working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In one week, my touchscreen stopped working other than that its a pretty spacious refrigerator
No, I would not recommend this to a friendBrand response from Samsung
Posted .TimH, we understand how it feels if the touchscreen stops working. Allow us to help.
Below is a link to help you diagnose if the touch screen stops working. Please click on the embedded word and watch the video included.
Refrigerator panel or touch screen is not working
https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-panel-will-not-respond
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146743547) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Ice maker
Something isn’t right
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to set up, the ice maker didn’t work and hard to trouble shoot. The first fridge the water in the reservoir didn’t cool enough.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I'd like to help with this, Randy! I have this link (https://bit.ly/2GyEqC6) to some steps you can take if the ice maker is not working properly. ^Jecca
Wouldnt have been my first choice
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My boyfriend really wanted this fridge because of the screen in the door which is why we got it. If i had the chance to get a different one i would. The fridge side lacks drawers for cold cuts and such and the shevles arent adjustable, so to make it functional for our daily life i had to buy containers. Dont let the technology cloud your judgement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have an effortless experience with your refrigerator, MDLon. Allow us to help you with.
Please refer to the resources below on how to arrange your fridge. Click the link and hyperlink for tips.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147120494, to help our team pull up your information when you message us.
Have a great day.
-John