Customer Ratings & Reviews
- Model:
- RS27T5561SR
- SKU:
- 6397590
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 26.7 cu. ft. Side-by-Side Smart Refrigerator for its overall performance, ample storage space, and handy smart features. The refrigerator's screen quality and design are also well-received, with many appreciating its size and connectivity. However, some customers have reported issues with the ice maker, dispenser light, and temperature control, such as food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
- Pros mentioned:FeaturesCons mentioned:Dispenser light, Ice maker
Pretty nice refrigerator if you do not have family
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Really like the freezer storage. I didn't realize how bad my previous was until I got this one. Smart features are nice. Cons: Icemaker is a total deal breaker, very loud, barely makes ice, crushes ice even on cube setting. No night light on ice/water despenser, smart screen takes up valuable door/shelf space making them only suitable for condiments, storage in the doors not so good, not enough spacing for milk/soda anything you may normally store in the doors, that said, storage everywhere else is good, however, wish shelves were adjustable . The good things are good however the cons are a real problem, you should definitely do your research before buying this one, and I will likely replace this one first chance I get just to quite the family.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how important it is to maximize the refrigerator's features, JamesR. Let's get the information you need to get the best results when using the fridge.
The links below will ensure that your ice dispenser provides the best results, guide you in maximizing refrigerator space, and help you understand refrigerator noises. Please select the scenario that best fits your situation and the topic that interests you. Learn more by checking the hyperlinks and watching the embedded videos.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Samsung refrigerator ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147559278) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
- Pros mentioned:Screen quality
Customer service on the phone was not so great....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the fridge and the home service and in person agent was great but not the phone rep. We were able to have it delivered in a fast and timely manner. The only downfall was it was missing one of the freezer drawers which was a bit odd. Then when I called Best Buy they told me I had to call Samsung and get if figured out with them it wasn’t there problem basically. Samsung customer service was great! They got it delivered to me within 3 days. Best Buy customer service was terrible and could care less about my problem. If it wasn’t for that then I would give a higher rating. I absolutely love my fridge now that I have all the parts for it. The touch screen is amazing because I can listen to music while my little one watches his shows. If you have a family I highly recommend this fridge. The only downfall is the water/ice feature. You have to make sure your cup isn’t all the way to the back or the water will not go into your cup or get a big enough cup that has a big enough rim that reaches that far.
I would recommend this to a friend - Pros mentioned:Storage space
Good space not a great tv
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this fridge Oct 2023 when purchasing my home because I loved the idea of being able to watch tv while cooking or listening to music but it’s beyond limited in what you can watch! You have to have a Samsung tv to stream to it and it has to be a certain kind not all work :( I have two Samsung TVs and only one stream to it… It’s also now June and the touch screen works when it wants I’m sick of it already but it had great space the tv option is trash
I would recommend this to a friendBrand response from Samsung
Posted .Hello there,
Sharing your experience with your family hub fridge matters. Allow us to help.
Here is a guide to assist you with screen mirroring on your family hub. Please click on the embedded word.
Screen mirror on Family Hub
https://www.samsung.com/us/support/answer/ANS00049765/
If your Family Hub is not responding, here is a guide to help you. Please watch the video included.
Refrigerator panel or Family Hub screen is blank or not responding
https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-control-panel-or-family-hub-screen-is-blank
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147288070) to help our team pull up your information.
Have a great day.
^Camille
Dissatisfied!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There were so many issues with this purchase. I was charged for setup and the fridge was not set up. The water line was not hooked up. I was told I needed to pay an additional fee of $300+ to get it hooked up. Then one of the shelves is missing from the freezer. And before it was ever delivered my delivery was canceled without notification and I took off a day of work waiting for a delivery that was never made. It was then rescheduled and delivered on a date that was not previously agreed upon, which was different than the scheduled delivery date. I had to hurry and make sure someone could be at my house as the driver stated they were 10 minutes away from my house. When I call to speak with someone regarding this ordeal, I’m left on hold for more than an hour.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
- Cons mentioned:Ice maker
I like it even though i have gripes over it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker barely makes ice. Its very spacious otherwise but navigating the apps arent that easy though very entertaining at the same time. The price is great for this size
I would recommend this to a friendBrand response from Samsung
Posted .We're glad you like some of the refrigerator's features, TimD. Let us help improve the ice maker's performance.
Here is a link for troubleshooting steps when the ice maker does not make enough ice. It also contains other links for no water dispensing at all, removing and replacing the water filter, leveling the refrigerator, increasing the cooling performance, error codes, and a video to watch from start to finish about fixing the ice maker.
Ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
We have also provided another video link to watch until the end for maintaining the ice maker.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146808130) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Overall performance
Refrigerator with screen, TV, Wi Fi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I made a very good purchase, the sellers were very friendly and delivered the product!!
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to give feedback about your positive experience with your recent purchase.
Have a great day.
-John
Missing part Regrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing part when delivered, the same item i saw with their display in Best buy Pearland location
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number: 1144691464
-Trisha-
It is not the best option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed with the refrigerator, its ice making capacity is not the best
No, I would not recommend this to a friendHandle with care!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is nice BUT I'm very disappointed and upset with the care of this product. I waited a few months to FINALLY get my new fridge, upon delivery, both sides was dented, I got 125 gift card.... I'm still waiting on, then I noticed three more dents on the left door and more dents and scratches on the side of the door. For 2000 dollars, ummm this thing is beat up for that price.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry since it was delivered with dents and the status of your gift card.
Reference Number: 1144639066
Have a great day.
^Charles
Sleek and modern
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are a fan of this fridge but it came with damage on the side. It seemed to have been tampered with before it arrived. The color is great and being smartphone compatible is so cool. However, the drawers are SO DEEP and items get lost super easily. They should have put 3+ drawers instead of just 2.
I would recommend this to a friendBrand response from Samsung
Posted .Good day, AdelemT!
We are here to help you maximize the use of your refrigerator.
We know that your fridge plays a critical role in your family's diet. You may use these links to organize your fridge and keep your food fresh.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
How to properly stock your Samsung refrigerator, and adjust the shelves and bins:
https://www.youtube.com/watch?v=pN8js9mZrXI
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
To better assist you with the damage to the fridge, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145295717) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
- Cons mentioned:Ice maker
Great size and technology, terrible ice maker.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love and hate this fridge. The screen and technology on board is amazing. It’s a big fridge with lots of space. But the ice maker is REALLY small and takes forever to make ice. It’s so bad that I’ve reached the point of regretting this purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Johnnyblu, we understand your concerns and we value your feedback. We thank you for sharing your experience. We are always looking for areas in which we can improve our products. I am including a link to a helpful troubleshooting guide to support your concerns on the ice maker (https://bit.ly/3aS4l3a). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143806326) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
- Cons mentioned:Dispenser light
no light above water
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We ended up returning it. The refrigerator was a good size but the family hub screen sucked. The "screen" on the front could only uses a few apps none of which we used. So it pretty much was useless just a calendar, pictures and clock. No light above the water dispenser and no drip tray. Get use to cleaning up water because you can't see.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Styles3way,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
- Pros mentioned:Overall performance
Fridge is great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is great. We all enjoy it as a family! It cools great and does what a refrigerator is supposed to do while having a screen, that makes the experience even better. However, the delivery service from Best Buy was not good. Initially, they had not explained to us the details of how the installation worked and it was a very messy and confusing process. In the end they tried to charge us for the times the delivery people would come when the issues were not our fault after they had told us free of charge. Therefore, I simply installed it myself. The issue overall is that their delivery system is very unorganized and if I would have know it was going to be messy I would have just installed it myself the first time.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience with the refrigerator delivery process.
Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
- Pros mentioned:Overall performance
Happy with the purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This wasn't a planned purchase and I couldn't be without a fridge for over a month. This refrigerator was available under a week and was equivalent in size to the onen we replaced. No issues at all with it
I would recommend this to a friendBrand response from Samsung
Posted .Hello Reddawn,
Thank you very much for your feedback on one of our products.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
As a fridge it keeps items cold..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps my food at a cool temp. I’ve only had it for a month so how it’s works after a year.. I’ll post another review.. the door apps are so-so. It’s what you make of it.
I would recommend this to a friendBrand response from Samsung
Posted .Hi. Thank you very much for your feedback on our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Reference Number: 1144616375
Have a great day.
Melardo
- Cons mentioned:Ice maker
Ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice makers seems to struggle with making enough ice. Didn’t want to have to buy a separate kitchen appliance to make ice but I’m going to have to.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel about this experience. Let's elevate the ice maker's ability to produce ice, BrandonC.
To help boost the ice maker's efficiency, kindly browse this guide and perform its troubleshooting steps. There are hyperlinks included; kindly visit them.
Ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148931446, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Ice maker
Ice maker is worthless
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im really disappointed in the ice maker. It stopped working within a few months. Took them a couple visits to fix. But it doesn't make ice very fast. We are just a family of 3 and it doesn't make enough for us. It doesn't fill the bucket up over night. I love everything else. But would not recommend or buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Jessie,
I see that you are experiencing some concerns with your Samsung Refrigerator ice maker not making enough ice and realize how annoying that can be. I would like to offer some assistance to ensure that you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001014/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143262241. We welcome you to our family and thank you for choosing Samsung. ^Brad
- Pros mentioned:Screen qualityCons mentioned:Ice maker
Good but could be better.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the large touch screen and the size of the inside. Not a fan of the ice dispenser but that isn't a high usage item for me. Wish there was more than the single light for the inside.
I would recommend this to a friendBrand response from Samsung
Posted .Good day, ValerieM.
We are glad to hear that you are loving the key features of your fridge.
If you require assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a wonderful day!
—Vannesa
- Cons mentioned:Ice maker
Mediocre for price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The icemaker is slow. The screen is hard to operate sometimes to get out of an open app. There is no drawer for lunch meat and cheese slices
No, I would not recommend this to a friendBrand response from Samsung
Posted .Making the most of your appliances is important, JenniferA. Let's get the information you need to ensure your refrigeration provides a perfect experience.
I provided a link below to help guide you in checking the reason the ice maker is slow and ensuring your family hub runs smoothly. Please select the scenario that best fits your situation and learn more by checking the hyperlinks and video. I have also included an additional link to help organize your refrigerator.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Refrigerator panel or Family Hub screen is blank or not responding:
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146945053) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
- Cons mentioned:Ice maker
Other than Ice Maker pretty good refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We returned this refrigerator mainly because it was too big for our space. We swapped it out for the counter depth one. We had issues with the ice maker on both units. Samsung came out a few days ago and replaced the entire ice maker. Other than that the counter depth unit has worked for us.
I would recommend this to a friend