Customer Ratings & Reviews
- Model:
- RF26J7500SR
- SKU:
- 2947018
Rating by feature
- Quality
Rating 3.9 out of 5 stars
- Value
Rating 3.7 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers praise the 26 cu. ft. 3-Door French Door Refrigerator with CoolSelect Pantry for its spacious interior and ample capacity, highlighting its quiet operation and ease of use. Many appreciate the stylish design and bright interior lighting. However, some users have noted issues with the ice maker and the susceptibility of the door handles and exterior finish to fingerprints.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker
Worst fridge ever!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst fridge ever!! Between the ice maker freezing over ALL THE TIME or the in-door water dispenser staying stuck open this fridge is a lemon. Stay away!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know the worth of a properly working fridge, SteveM. Let's help you make your fridge more efficient by following these links.
Moisture forms in the fridge when warm air enters through a door left open, warm or hot items are stored inside, or compartments are not sealing correctly. So let's look at where the frost is and what we can do to prevent it from happening.
You may check out this link about "Ice maker is not working" to help you with the ice maker:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket
The refrigerator door will not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145305678, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Ice maker
Junk. Don’t buy Samsung.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is junk. Would never buy another Samsung again. EVER. The ice maker has never worked and now it has completely stopped working. It’s not even 4 years old.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! Thank you for taking the time to bring this matter to our attention. I understand that your ice maker is not working as designed and it has now completely stopped working. At this time I have provided a link to help locate a service center in your area. (https://www.samsung.com/us/support/service/locations/)
Thank you for choosing Samsung. ^Nic
Back wall freezes up and cheaply made
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have owned this refrigerator for 4 years. When we bought it we were happy with it. Then wheels started breaking on the drawers and plastic pieces just sheered off. Today we found the back of the refrigerator completely frozen. The fan was hitting the ice build up. For the amount of money we spent this should not happen!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time out of your busy day to share your experience with us. We understand how frustrating it is when desired results aren't quite met and use feedback like yours to make improvements in the future. Here is a link that will assist in finding a service provider if this problem persists (http://bit.ly/2ksKPDF). ^Lo
Don't waste your 2.5 K
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the worst fridge ever. Ice buil up is the regular event after 3 yrs and after 5 yrs, once the warranty is over you will realize the compressor is out of order. Please don't waste your money. They also don't have any technician in most of the area.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we completely understand where you are coming from. Even though your refrigerator is past the warranty terms, we're still happy to help anyway we can. If you could please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144130451) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't be fooled do your research this fridge is known for frosting over, happened to us twice and extended warranty giving us the run around with no solution.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Vcordeiro,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator having an excessive frost. Usually, this happens when moisture forms in the fridge when warm air enters through a door being left open, warm or hot items are stored inside, or compartments not sealing properly. When moisture freezes, it becomes to frost. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF26J7500SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144650792
Thank you for choosing Samsung. Have a great day.
-Trisha-