Customer Ratings & Reviews

Hi there Samsungfridge, congratulations on your new Samsung Refrigerator and I appreciate you taking the time to share your feedback. We are happy you are pleased with your new machine and want to give a big warm welcome from our family to yours. Thank you for choosing Samsung in your home. ^Brad

Hello there.

Thank you for taking the time to leave this review. We are glad you love the product even though you have concerns with the refrigerator's features.

Should you ever need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide them with this number (1144947869) to help our team pull up your information.

Thank you for being a valued customer of Samsung. Have a great day.

^Camille

Dear Valued Best Buy Client,

Thank you for letting us know that you received a refrigerator with a missing shelf in the freezer. We apologize for the inconvenience this has caused you.

To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289 call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific question.

I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RS28A5F61SR/AA

You may also reach out via our Support Channels below to speak with a live representative for other concerns.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Thank you, and stay safe!

Your Reference Ticket Number: 1144569350

-Angelica

Hi AwesomeGuy,

It's a pleasure to hear from you. Our sincere apologies that you have concerns with the control panel. I understand how important it is for you to fully utilize the refrigerator's potential.

I recommend following the steps in these links below to help you with this concern:

Refrigerator panel or touch screen is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-panel-will-not-respond

Refrigerator display does not respond:
https://www.youtube.com/watch?v=kKqsEuD30Aw

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide them with this number 1144886259 to help our team pull up your information.

Thank you for being a valued customer of Samsung. Have a great day.

^Chrystel

Hi Schulz69,

Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator not working properly. We understand it is essential to have a working refrigerator to help food stay fresh longer. We will surely notate this feedback for better products and services in the future.

For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/

Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/

A freezer is too cold:
https://www.samsung.com/us/support/troubleshooting/TSG01109866/

Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/

Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/

Recommended temperatures:
https://www.samsung.com/us/support/answer/ANS00080450/

You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/

If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS28A5F61SG/AA

If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Ticket number: 1144683198

Thank you for choosing Samsung. Have a great day.

-Trisha-

Hi there Marie, I see that you are experiencing problems with your Samsung Refrigerator Family Hub not working properly and know that you would like to upload your own photos. I want to offer some helpful information to ensure you are getting the best performance. See link below:
https://publish.samsungsimulator.com/simulator/ee889e3a-026e-4dda-b060-49eadac389a9/
https://www.samsung.com/us/support/answer/ANS00083882/
If you still need assistance, please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143537041. We would like to welcome you to our Samsung family. ^Brad

Hi Samsung!

Thank you for reaching out to us. I sincerely apologize for the inconvenience if the screen on your Samsung Refrigerator with Family Hub never worked, which was less than ideal. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.

Here is a link to "Refrigerator Panel or Touch Screen is not Working": https://www.samsung.com/us/support/troubleshooting/TSG01202605/.

You may also refer to this link about "Unlock your Refrigerator Control Panel": https://www.samsung.com/us/support/answer/ANS00035741/.

I also shared with you the user manual link about the user interface of your Samsung Refrigerator with Family Hub on pages 31-33: https://downloadcenter.samsung.com/content/UM/202103/20210318103124869/SBS_RS5300T-ND_F-Hub_DA68-03958R-00_EN_MES_CFR.pdf.

I also shared the link about the warranty information of your Samsung Refrigerator: https://www.samsung.com/us/support/service/warranty/RS28A5F61SR/AA.

Your Samsung Refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period of:

One (1) year parts and labor
Five (5) years of parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Number: 1144777016

Have a great day.

Melardo

Hello,

Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. In case of repair or replacement, please take note of this link https://www.samsung.com/us/support/service/warranty/RS28A5F61SG/AA for the warranty coverage of your product. You can also visit this link  https://www.samsungparts.com/Default.aspx if you need to purchase parts for your refrigerator.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Your reference number is 1144581241.

-Noraina