Customer Ratings & Reviews
- Model:
- RS27T5200WW/AA
- SKU:
- 6397560
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
My Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator by Samsung is the very best purchase I could’ve ever made thanks Samsung!!!!!
I would recommend this to a friend Get the 5yr GeekSquad warranty, you'll need it.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this one because my wife has specific capacity and dimensional criteria. Our last Samsung was a 29.5 SF giant and it only lasted 6 years. So we had to get another Samsung because LG and other better brands cannot meet our size criteria. We have had this since Oct 2023. It is now freezing vegetables in the veggie drawer, BUT only on the left side in the far back corner. The reason is... there is a cold air vent on the left wall hitting that corner of the veggie drawer. BAD DESIGN SAMSUNG. You rushed it to market. We are putting Styrofoam insulation on the inside of the veggie drawer on that side to compensate because if we turn the up temp of the frig, the top shelf will approach 40 degrees and we want 34-39F degrees throughout top to bottom. When set to 37 degrees the top shelf reaches 39-40F and the bottom shelf stays at 36F. The design of this frig is challenging us on that. Our last Samsung had no problem with temps, but lasting only 6 years... is not what you expect from Samsung but maybe some garbage you'd get from some cheap or dumb unheard of brand. SO, I got the 5 yr extended Geek Squad Warranty (this time) because I am expecting this frig to crap out sooner that your average Whirlpool and that's a shame. Hopefully there will be a large size (27-30 SF) side by side we can get from another brand in ? years when this craps out , because my confidence in Samsung when it comes to kitchen appliances making the 12-20 year mark is now very LOW. We also expect the ice maker to malfunction before the 5 year mark. That seems to be the 1st thing that goes whether the refrigerator is $400 or $3500. On our last Samsung frig the ice maker stopped working at about 2.5 years. This is usually true for all brands. Stick to Phones Samsung, at least you do that right.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand that going through all this with your refrigerator can be frustrating. Let us help.
Below is a link with details on what to do when items are freezing in a refrigerator compartment. Inside the resource, there's another article for troubleshooting steps when frost forms in the refrigerator, which we suggest checking, too.
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
You may also refer to the unit's user manual for other solutions when the fridge/freezer is overcooling. Turn to page 45.
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146816960) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:DesignCons mentioned:Ice maker performance
Ice maker issues
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice fuses. Regular ice dispenser puts out crushed. Impossible to get full sized ice cubes dispensed. Don’t buy this fridge. Ice maker is horrible. Samsung serviced twice in first year. Useless. Water dispenser over shoots my glass. Samsung was no help. The fridge itself is nice. Sleek look too.
No, I would not recommend this to a friendBrand response from Samsung
Posted .CherylR, we understand the importance of a reliable fridge at home. Allow us to help.
Ensure the glass is in line with the dispenser to prevent the dispensed water from spilling out.
Here is a guide to help you troubleshoot why your ice maker dispenses crushed ice even if cubed ice is selected. Please click on the embedded word.
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/#crushed-ice-is-dispensed-when-cubed-is-selected
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149141065) to help our team pull up your information.
Have a great day.
^Camille
Samsung
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.And like this product good quality nice price and happy
I would recommend this to a friend- Pros mentioned:Overall performance
Decent Stylish Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is exactly what I wanted no complaints I waited to give review so far it’s been a month works perfectly
I would recommend this to a friend - Pros mentioned:Capacity
Beautiful fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of space, water taste amazing, perfect refrigerator for my kitchen.
I would recommend this to a friend - Pros mentioned:Size
Perfect fridge
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted a fridge not too big or small but Just the right size
I would recommend this to a friend - Pros mentioned:Space
Awesome Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another awesome product from Samsung! This refrigerator has everything you need with up to date technology, plenty of storage/room, and simple setup.
I would recommend this to a friend - Pros mentioned:Space
Samsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator was really big. I thought going to a side by side I would lose some space, I think I’ve gain space. I just love it.
I would recommend this to a friend - Pros mentioned:Overall performance
Good job
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer service, great prices. Fast friendly delivery.
I would recommend this to a friend - Pros mentioned:Capacity
I love this refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a great choice of refrigerator. Aside from having a very nice color, the ref is huge an so spacious too. It meets our needs in stocking foods. Fingerprint resistant too.
I would recommend this to a friend - Pros mentioned:Capacity
Frigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome! Love this product and its' features..especially its' auto climate control..space inside is perfect for the value.
I would recommend this to a friend - Pros mentioned:Overall performance
Awesome product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.She is Perfect. Everything i needed. Great price..
I would recommend this to a friend - Pros mentioned:Overall performance
Very nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks beautiful in my mom's refreshed kitchen, love it
I would recommend this to a friend - Pros mentioned:Capacity
Great Icebox
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy very spacious highly recommend great price
I would recommend this to a friend Disgusting
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In no way is this fridge fingerprint resistant. My refrigerator came with one shelf missing from the door. The water tastes gross, doesn’t come out cold, and the ice comes out cloudy and white. Once the ice melts the water is full of white floating specks in it. Samsung support is no help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your experience with us, Amanda. Here are a few links that will be helpful in getting cleaner ice (https://bit.ly/3nvujAO) and better-tasting water (https://bit.ly/3qQ9PEI). ^Lo
- Pros mentioned:Space
Great looking value refrigerator.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect refrigerator for the price. Lots of space for a family of 3.
I would recommend this to a friend - Pros mentioned:Overall performance
Beautiful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome!!! This refrigerator brings my kitchen to life!!
I would recommend this to a friend - Pros mentioned:Overall performance, Size
I love this fridge!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very large fridge inside and out!! It looks beautiful & keeps everything cool! I like the built-in ice maker that doesnt take up as much space in the freezer as other fridges
I would recommend this to a friend - Pros mentioned:Capacity
Refrigerator Samsung
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my husband was very happy with the new refrigerator, it has fresh water, ice and lots of space.
I would recommend this to a friend