Customer Ratings & Reviews
- Model:
- RS27T5200WW/AA
- SKU:
- 6397560
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Smile
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my black stainless steel refrigerator I highly recommend this refrigerator
I would recommend this to a friend - Pros mentioned:Design
Love this beautiful refrigerator!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek, beautiful and practical and so much room!! We love this refrigerator!
I would recommend this to a friend - Pros mentioned:Overall performance
Excellent product.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, capacity and price. Also colors to choose.
I would recommend this to a friend - Pros mentioned:Overall performance
Nice frig
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the frig. Everything working great. Price is good. Even got a new Bestbuy credit card.
I would recommend this to a friend - Pros mentioned:Overall performance
Samsung refrigerator
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down its a great refrigerator i just love it
I would recommend this to a friend - Cons mentioned:Ice maker performance
SLOW ICE :(
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shipment was delivered in excellent condition. The stainless steel portions were protected by a removable sticky film which was a problem. It was impossible for the delivery person to completely remove the film and the ugly evidence leftover is seen in the pictures. I hope the repair person will be able to remove it on the 2nd trip. The next issue was with the ice maker. It is incredible SLOW and the ice bin was emptied at 9 am and the picture taken at 2 pm. As you can see there is barely any ice there after 5 hours. If you are expecting to get a serviceable amount of ice do not buy this refrigerator. Overall the freezer is fine and the refrigerator section is ok. Not a happy customer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, NOICE, we are sorry to see that you had this problem with your unit and we would like to see how we could assist. Here is a link to a troubleshooting guide that may help with your concern on your ice maker (https://bit.ly/3nU1TQN). If the problem continues or you have any additional questions or concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144107467) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
- Pros mentioned:Capacity
Upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it …. Plenty of room & I can see everything with ease .
I would recommend this to a friend - Pros mentioned:Design
Made for wide mouth cups
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a nice sleek style but the water spout is only designed for wide mouth cups. Makes it hard to fill up a regular glass cup. We have to hold the cup and push the water button. Very annoying.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello CorrioneW,
Thank you very much for your observation about the water dispenser of our refrigerator. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
- Pros mentioned:Capacity
Samsung refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it fits a lot off food more then I expected.
No, I would not recommend this to a friend - Pros mentioned:Space
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator, lots of space and looks great!
I would recommend this to a friend Beautiful looking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it ! I purchased this Samsung product because they are always reliable and affordable
I would recommend this to a friend- Pros mentioned:Size
Nice addition
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Large capacity, plenty of space! Love the smudge proof finish! A perfect fit in our kitchen!
I would recommend this to a friend Not bad for the money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like simplicity and this refrigerator fills that need. It should come with one more door shelf that it has room for. What I don’t like is that you have to buy Samsung water filters that are extremely expensive. Check out the cost of replacing filters for your next refrigerator. That is my only complaint.
I would recommend this to a friend- Pros mentioned:Overall performance
Perfect for our space!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely worth the price. So much room and looks great!
I would recommend this to a friendBrand response from Samsung
Posted .Hey there Elizabeth3! Size really does matter! Everyone wants their appliances to look good, have many great features and have plenty of room! I am glad you found that with this refrigerator! ^Shay
- Pros mentioned:Overall performance
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator awesome service. Great delivery
I would recommend this to a friend Samsung refrigerator malfunctioned - Buyer Beware
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer Beware - very unreliable product. The compressor already failed and I have only had this fridge since August 2025. Checked to see if it might be covered under limited one year warranty, and it is not covered. If you do not have 3 inches or more of space on top, sides, and back of fridge, this can also create problems. I was out of town for two days and upon return, all the food in the fridge was spoiled. So, if you don’t want a paperweight that costs you a ton to repair and you don’t have ample room for this monstrosity of a fridge, get yourself a GE or Whirlpool (something along those lines) without all of the bells and whistles. It will last a heck of a lot longer than Samsung and you will save yourself a lot of anguish.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mimi26,
This is not the experience we want you to have. We want to speak to you directly to provide support and see what options we can offer to help you with your refrigerator that has malfunctioned.
Feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151819145) when you message us so our team can retrieve your information.
Thank you.
Nicole
Samsung fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a decent fridge. The fact that it doesnt have a light at the ice maker is not a big deal. I just dont like the spacing of the shelves inside the refrigerator portion. I cant fit a gallon pitcher inside with the lid on.
I would recommend this to a friendRefrigerators
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.happy with the service and the store, except that it didn't arrive on the day it said in the delivery.
I would recommend this to a friend- Pros mentioned:Capacity
Great product!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my frig. Very spacious and durable.
I would recommend this to a friend - Pros mentioned:Overall performance
Love my refrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it love it, love it, love it, love it!!!!, Love it and love it
I would recommend this to a friend