Customer Ratings & Reviews
- Model:
- RS27T5200WW/AA
- SKU:
- 6397560
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Delivery and installation service left skrink wrap
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far product is working fine. However, I paid for delivery and installation and the service crew left shrink wrap on it.
I would recommend this to a friend- Pros mentioned:Size
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator , really big inside!,, perfect
I would recommend this to a friend - Pros mentioned:Overall performance
Nice refrigerator side by side
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love the side / side refrigerator excellent product by Samsung
I would recommend this to a friend Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this refrigerator a few weeks now and I’m very happy with the purchase. Happy through the entire process from in store purchase to delivery and set up.
I would recommend this to a friendGood service and great quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service when I was trying to buy a New refrigerador. Plus they delivered the day after.
I would recommend this to a friendLove my new frig
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new refrigerator. The associates excellent helping us pick one out and purchasing it
I would recommend this to a friendI found a dent.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received my refrigerator order today. After the installer left, I checked the refrigerator and found a dent on the lower-left door. The only way to contact customer support is by phone, so I will call tomorrow.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its very nice and great for a lot stuff the coldest is amazing
I would recommend this to a friendVery satisfied customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation went fast and prompt So happy with by new refrigerator. I love the capacity of space for both the freezer and refrigerator
I would recommend this to a friendGreat fridge. Great Value.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator for the value. Big enough for a family of four. Water on the door was is very cold. CRUSHED ICE OPTION
I would recommend this to a friendSamsung Fridge!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice form and function! Only having two drawers is the only drawback we’ve found so far.
I would recommend this to a friendPlastic cover problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The plastic cover placed to all the front is impossible to take off from the edge. It looks bad. It was placed when assembly and no after assembly
I would recommend this to a friend27.4 side by side Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great and has been working fine. However this refrigerator will be replaced as it was delivered with a large dent on the front door at eye level.
I would recommend this to a friendNew Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator. First new one in 15 years. Looks so good in my kitchen. We never had a ice maker and water .
I would recommend this to a friendRecommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Very comfortable and with a very elegant style
I would recommend this to a friendInside awsome outside a mess
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the ice and water dispenser. You have no idea where to put glass or bottle to get water or 8ce. The stuff goes everywhere if your not on the imaginary mark perfect..Also the plastic wrap the whole refrigerator came in is almost impossible to get all it off. It's still on at every edge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Ryhno, I understand that you have some concerns with your Samsung Refrigerator ice dispensing and water issues. I know that can be frustrating and I would like to provide you with some helpful guides to get you the best performance. See links below:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
If you need any further assistance, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143899814. We thank you for being a part of our Samsung family. ^Brad
Nice frig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice frig, great customer service but a little damage at delivery. Felt like there should have been a little bit of a discount for keeping.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Worked perfect for about 11 months and thats it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge worked perfect for 11 months then the ice maker started actiing up, leaking water everywhere making the ice come out in chunks clogging up the ice dispenser, all you people who bought this fridge wait until after 11 months yours will act up aslo, souk
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We can understand how important a working refrigerator is in every household, let's get the information you need to ensure the ice maker is giving you the best result and help in stopping the leak.
I have provided some links below to help us identify the reason the water is leaking from the ice maker and how to prevent the ice build-up in the future. Please select the scenario that best fits your situation and check the hyperlinks and the video for more information.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146383458) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
My Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator by Samsung is the very best purchase I could’ve ever made thanks Samsung!!!!!
I would recommend this to a friendFirst fridge
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge, so sad I’m having to part with it after 2 years. Won’t fit in our new apt.
I would recommend this to a friend