Customer Ratings & Reviews
- Model:
- RS27T5200WW/AA
- SKU:
- 6397560
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker performance
Worked perfect for about 11 months and thats it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge worked perfect for 11 months then the ice maker started actiing up, leaking water everywhere making the ice come out in chunks clogging up the ice dispenser, all you people who bought this fridge wait until after 11 months yours will act up aslo, souk
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We can understand how important a working refrigerator is in every household, let's get the information you need to ensure the ice maker is giving you the best result and help in stopping the leak.
I have provided some links below to help us identify the reason the water is leaking from the ice maker and how to prevent the ice build-up in the future. Please select the scenario that best fits your situation and check the hyperlinks and the video for more information.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146383458) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
First fridge
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge, so sad I’m having to part with it after 2 years. Won’t fit in our new apt.
I would recommend this to a friendSamsung refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, best price in the market And an excellent customer service
I would recommend this to a friendSamsung refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the stainless steel because of that no handles easy to manage open very easy and very roomy on the inside.
I would recommend this to a friend- Cons mentioned:Ice maker performance
I Totally regret buying this unit.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really regret buying this unit. It never stops running and is loud and annoying. It only hooks enough ice for about 3 glasses. The ice despenser has a gap which causes ice to end up on the floor useless you use s hige rimmed cup. Same for the water dispenser.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MylesD, we know how important having a reliable fridge at home is. We are here to help.
Below is a link to help you diagnose if the fridge is noisy. Please play each sound and pick the sound that matches the noise you hear from the fridge. Kindly click on the embedded word if one prompt and watch the video included.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Here is a guide to help you if your ice maker is not making enough ice. Please click on the embedded word.
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough
We recommend you ensure the glass is in line with the dispenser to prevent the dispensed water or ice from spilling out. Please see page 35 under the "Water/Ice dispenser (applicable models only)" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202407/20240730235132851/SBS_RS5300T_DA68-03958J-06_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148034459) to help our team pull up your information.
Have a great day.
^Camille
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge and freezer I love all the different shelves Water and ice cubes makers are great
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Combofreezerfridge, congratulations on your new Samsung Refrigerator. I am glad delivery went good for you. Thank you for choosing Samsung in your home. ^Brad
Freezer door pops open
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is overall pretty nice but whenever you close the fridge or the freezer the freezer pops open and you can’t really tell usually until it’s starts beeping. It looks very minimal but it lets a lot of hot air in and everything melts.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DennisL,
Let us give you the details that you need for your refrigerator.
Here are steps to help you with your fridge. Please follow the steps and click on the hyperlinks for further assistance.
Refrigerator or freezer doors will not close.
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#hinged-door-on-the-refrigerator-does-not-close
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146066081 to help our team pull up your information.
Have a great day.
^Aloe
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Iffi could do it again I would get it with handles
I would recommend this to a friendThis fridge is NOT fingerprint resistant…
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As you can see in my photo, this fridge is not fingerprint resistant, as Samsung claims. Just the opposite. From day one, smudges and fingerprints show up constantly. Very disappointed. So far, the fridge is functioning ok but cosmetically, very let down.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we definitely understand how frustrating that can be. At Samsung, we manufacture several products that all come with different features. It is only through feedback from customers like yourself that we are able to make our products better. Here is a link to a guide for caring for your refrigerator (https://bit.ly/3pSnRVo). If you have any further concerns, please feel free to reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144042595) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great digital monitoring i have little kids leaves the door open the alarm goes off
I would recommend this to a friendNevera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sale price Samsung is my fervor brand Best Buy my Favorite store
I would recommend this to a friendGood unit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great fridge, it’s so deep it fits everything.
I would recommend this to a friendMy Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like Samsung products so I'm very happy with my purchase even if it was an open box.
I would recommend this to a friendScratched frig
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frig came out of the box with scratches on the side panel.
I would recommend this to a friendEst Buy Kitchen Appliance Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought 3 appliances from Best Buy. All Samsung, stove, otc microwave and friderator side by side doors. Jared Briggs and his Geek squad team did a great job removing old appliances and ibstalling tge new ones.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Ross,
We appreciate you taking the time to leave us a review on your Samsung range. You made an excellent choice for your home, and we are pleased to hear how happy you are!
If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsunHellogsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513).
Thank you!
-Angelica
Samsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy’s has never called me about delivery. There is a scratch and crack on the outside ice maker. The delivery people took a picture and wrote a report. Told me I’d be notified in a few days. It’s over a week now.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144568403.
-Noraina
Useless
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this refrigerator in November 2020. Fast forward to March 2021 and the compressor went out. Due to poor customer service on both Best Buy and Samsung I am now waiting 3 weeks for repairs just so I can now have a $1400 refurbished refrigerator. This is a shame as I always purchase my appliances and other electronics here and Samsung brand. Never expected this. Buyer beware!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator service. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143155547. We thank you for being a part of our Samsung family. ^Brad
Dented fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was originally picking this product up and then switched it to delivery then got an email saying it was out of stock. Can’t call the store only a call center so drove to the store and luckily it was still there. After getting it home an unwrapping it there was a dent right on the door that did not happen from hauling it. Tried to call the call center and was on hold for forever, called again and got hung up on. Sent an email and never got a reply.
I would recommend this to a friendGreat Fridge but missing a part
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Fridge however I believe the Best Buy guys who installed my fridge forgot a freezer container and we are now without one extra storage space.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Eddie,
I see you are experiencing issues with your Samsung Refrigerator. I would love the opportunity to chat and see how we can help. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143234101. We thank you for being a part of our Samsung family. ^Brad
- Pros mentioned:Capacity, Design, Overall performance
Samsung - 27.4 cu. ft. Side-by-Side Refrigerator w
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung refrigerator perfectly combines elegance and functionality. The Black Stainless Steel finish adds a modern and sophisticated touch to any kitchen while being fingerprint-resistant, making it easy to clean. With a 27.4 cu. ft. capacity, it offers ample space for large families or those who love to stock up on groceries. The digital control panel allows precise temperature adjustments for both the fridge and freezer, ensuring optimal freshness. One of its most convenient features is the door alarm, which alerts you if the door is left open, preventing energy waste and keeping food at the right temperature. Additionally, the built-in water and ice dispenser provides fresh water and ice on demand, eliminating the need for ice trays. Other key features include: ✔ Multi Air Flow Cooling – Evenly distributes cold air to maintain food freshness longer. ✔ LED Lighting – Bright and energy-efficient, without adding heat inside. ✔ Adjustable Tempered Glass Shelves – Sturdy and easy to clean. ✔ Power Cool & Power Freeze Modes – Quickly chills food and beverages when needed. Overall, this refrigerator is an excellent choice for those looking for a spacious, efficient, and stylish appliance! ⭐⭐⭐⭐⭐
I would recommend this to a friend