Customer Ratings & Reviews

I'm so very disappointed of samsung. So i bought a fridge from best buy and when arrived to my house it has scratches and scuffs all over inside . So i call best buy CS and they said theres nothing they can do .

I enjoy my new frig cause it has everything i have ever wanted

It has been 2 weeks since we started using. All works well.

Purchased 1/6/2022, delivered 1/15/2022, freezer died 3/29/2022. Unable to get service until 4/8. Lost items in freezer. Disheartening because we’ve had otherwise great experience with other Samsung products.

I am not a fan of this refrigerator ! Every time you touch it the doors dent! I paid $1400 for it and within 2 years, it looks older than the refrigerator I had before this .

I feel like I‘ve been upgraded to state of the art luxury,I am so happy and excited with my new Samsung refrigerator I keep going into the kitchen and admiring it.This fridge cools every corner evenly with the all around cooling my sodas, milk, and soft drinks are chilled perfectly every time.There is so much storage space in this fridge with the Fridge drawers you can fit all your vegetables and then some. The door bins are big enough to fit large items like two gallons of milk or a few two liter soda and so much more.The fingerprint resistant makes it makes a huge difference with the ease of cleaning off prints or smudges,The interior led lighting is perfectly balanced for a great all around illumination. The freezer also has a drawer perfect to store franks or sausages The freezer has more than enough space to hold all thatI need,The ice maker has the selection of cubed ice or crushed ice I am so happy and a proud owner of a Samsung refrigerator. Read less

We wanted the largest refrigerator we could get for the price. This came in as a great value refrigerator by a good brand name. We love that it looks like Stainless but it isn't because you can stick magnets on the front. We love how large it is and it is very roomy. It was a great value for our money. The freezer works nicely. Because this is a value model, there are minimal adjustments to door shelving. Our biggest disappointment is that Samsung brags about how evenly this refrigerator distributes the cold air. That is not true! We have used a pair of refrigerator thermometers to figure out which shelves are going to freeze our food items. Unfortunately there is enough temperature difference in 2 places in the refrigerator that items there will freeze. We have taken out a gallon of milk and meat that was partially frozen with ice. So we just learned that we could not put milk in that particular spot. It seems no matter what they claim, the cold air is not distributed evenly in the refrigerator. You will have to use thermometers to figure out where the frozen spots are in your refrigerator. I know this is a common problem inherit to refrigerator designs. But for a brand to brag about how evenly their model cools.....we found that not to be true at all. In our old fridge, it dumped all of the frozen air through one spot at the top of refrigerator. So you knew the top shelf was the coldest and might freeze the milk. Samsung added a change to that model by having multiple vents that dump freezing cold air into the refrigerator, which sounds great. But they actually created several spots that will freeze your milk or food items solid. The other flaw is the limited ice maker size. We only have 3 people in our family so it is adequate for us, but if you had 4 or more people using ice, it would definitely not be enough ice. The ice maker is contained in the freezer door so it does not have a very large bin to hold ice. With that all said, I would buy this again because of the price and good value. If I could find a different brand that did not freeze my milk, I would go with that one.

Delivery was on time. Fridge had a big dent in it and no one from the service department has gotten back with me. Everything else was fine.

Ice dispenser leaks water on my floor when I am getting ice. And the ice gets clogged up in the dispenser.

This Refrigerator is sleek looking and has fingerprint resistant stainless steel which makes it look nice all the time without just having to be cleaned up. The water / ice dispenser in the door is nice for those that are refilling water all the time. Large space inside the fridge on both sides makes it easy to organize your refrigerator and keep all of your food fresh and easy to get at. It's a big refrigerator size wise, so make sure your measure your space so that you know it will fit. Don't know about the longevity as only had it for about 6 weeks, but seems like every 5 years we need a new fridge and this one is very nice!

I’ve had the Samsung 27.4 cu. ft. side-by-side fridge in black stainless steel for a while now, and overall, I’m really happy with it. The design is sleek and modern – it looks fantastic in my kitchen and resists fingerprints pretty well, which is a nice bonus. One of the biggest positives for me is the space. It easily fits all our groceries for the week with room to spare. The shelves and compartments help keep everything organized, though I do wish there was a bit more flexibility in adjusting shelf height. The cooling has been consistent, and the freezer is surprisingly roomy. That said, the ice maker has been a bit hit or miss. It works, but occasionally it takes longer to refill or gets jammed up a little. Also, the water/ice dispenser could use a bit more lighting – it’s hard to see at night. Despite those small issues, I’d still recommend this fridge. For the price, design, and storage capacity, it’s a solid choice.

Isn’t the temp it should be have it set at 35 used a thermometer and that shows 44

The refrigerator was delivered all dinged up on the door! Needless to say, it went back. As far as the quality of the refrigerator, I'm unsure. I ended up purchasing a different refrigerator, same brand.

Would be great if it didn't wilt our greens in two days. Going to see about exchanging for a different refrigerator.

My fridge arrived with a deep scratch on the side of the fridge

A few months in and this fridge has performed excellent. I wish it had a light on the water dispenser. I added my own. Very quiet, makes great ice cubes and has been holding a cold temp (verified)

This is our 2nd time purchasing a Samsung fridge. We are extremely pleased with everything about this particular model. It looks great on the outside and performs perfectly on the inside. It's so quite! There is lots of space on both sides. Pizza boxes fit on the freezer shelves with no problem. It's well designed. Only 2 things I would have preferred are an extra drawer on the fridge side and a light for the water dispenser. Highly recommend this model!

Was damaged on arrival these is the second one first one had leak in the water line

Used not open box. Disappointed. Best buy is better than what

We have owned this refrigerator freezer for around two months it works great. We really like it. Small icemaker works fine, non-adjustable shelves, but they are spaced very nicely. We didn’t really need to adjust them. We got the stainless steel model looks great, of course it’s not real stainless steel but the color and ease of cleaning is very attractive. The sides are a medium to dark grey color, so just the front is a stainless steel color The controls on the refrigerator allow you to boost the temperature of the refrigerator and freezer to make it colder than the setting allows in The normal setting in case you have had the refrigerator freezer doors open for a long time. That helps the temperatures recoup quicker. I believe the normal settings go as low as 34° in the refrigerator And 8° below in the freezer. looks like a pretty well thought out refrigerator freezer. I think most of the flaws they had in the past have been dealt with at least that’s my opinion. Water dispenser and icemaker work well in my opinion. It helps to use a spatula or something to push the ice away from the edge of the opening of the icemaker every once in a while to make sure there is not a damming of ice in that area. There is no light in the water dispenser area but if you are intent on a light, you can buy a motion detector light and put it next to the dispenser part there is room for a thin one which you can buy pretty much anywhere fairly cheap so stated another customer in the reviews that I read. We have a well lit kitchen, so it really doesn’t bother us. Our previous refrigerator freezer only lasted about 5 1/2 to 6 years and didn’t really keep things cold, but this refrigerator freezer with it’s all around cooling works well in my opinion. So I would give it five stars, very happy with it so far.