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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 4655 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 4,655 reviews
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Shelf adjustment

    Rated 5 out of 5 stars

    We love our Samsung!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have owned this refrigerator freezer for around two months it works great. We really like it. Small icemaker works fine, non-adjustable shelves, but they are spaced very nicely. We didn’t really need to adjust them. We got the stainless steel model looks great, of course it’s not real stainless steel but the color and ease of cleaning is very attractive. The sides are a medium to dark grey color, so just the front is a stainless steel color The controls on the refrigerator allow you to boost the temperature of the refrigerator and freezer to make it colder than the setting allows in The normal setting in case you have had the refrigerator freezer doors open for a long time. That helps the temperatures recoup quicker. I believe the normal settings go as low as 34° in the refrigerator And 8° below in the freezer. looks like a pretty well thought out refrigerator freezer. I think most of the flaws they had in the past have been dealt with at least that’s my opinion. Water dispenser and icemaker work well in my opinion. It helps to use a spatula or something to push the ice away from the edge of the opening of the icemaker every once in a while to make sure there is not a damming of ice in that area. There is no light in the water dispenser area but if you are intent on a light, you can buy a motion detector light and put it next to the dispenser part there is room for a thin one which you can buy pretty much anywhere fairly cheap so stated another customer in the reviews that I read. We have a well lit kitchen, so it really doesn’t bother us. Our previous refrigerator freezer only lasted about 5 1/2 to 6 years and didn’t really keep things cold, but this refrigerator freezer with it’s all around cooling works well in my opinion. So I would give it five stars, very happy with it so far.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Luxurious modern and spacious

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel like I‘ve been upgraded to state of the art luxury,I am so happy and excited with my new Samsung refrigerator I keep going into the kitchen and admiring it.This fridge cools every corner evenly with the all around cooling my sodas, milk, and soft drinks are chilled perfectly every time.There is so much storage space in this fridge with the Fridge drawers you can fit all your vegetables and then some. The door bins are big enough to fit large items like two gallons of milk or a few two liter soda and so much more.The fingerprint resistant makes it makes a huge difference with the ease of cleaning off prints or smudges,The interior led lighting is perfectly balanced for a great all around illumination. The freezer also has a drawer perfect to store franks or sausages The freezer has more than enough space to hold all thatI need,The ice maker has the selection of cubed ice or crushed ice I am so happy and a proud owner of a Samsung refrigerator. Read less

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design, Size
    Cons mentioned:
    Ice maker performance

    Rated 4 out of 5 stars

    Extra Large Value Fridge with Flaws

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wanted the largest refrigerator we could get for the price. This came in as a great value refrigerator by a good brand name. We love that it looks like Stainless but it isn't because you can stick magnets on the front. We love how large it is and it is very roomy. It was a great value for our money. The freezer works nicely. Because this is a value model, there are minimal adjustments to door shelving. Our biggest disappointment is that Samsung brags about how evenly this refrigerator distributes the cold air. That is not true! We have used a pair of refrigerator thermometers to figure out which shelves are going to freeze our food items. Unfortunately there is enough temperature difference in 2 places in the refrigerator that items there will freeze. We have taken out a gallon of milk and meat that was partially frozen with ice. So we just learned that we could not put milk in that particular spot. It seems no matter what they claim, the cold air is not distributed evenly in the refrigerator. You will have to use thermometers to figure out where the frozen spots are in your refrigerator. I know this is a common problem inherit to refrigerator designs. But for a brand to brag about how evenly their model cools.....we found that not to be true at all. In our old fridge, it dumped all of the frozen air through one spot at the top of refrigerator. So you knew the top shelf was the coldest and might freeze the milk. Samsung added a change to that model by having multiple vents that dump freezing cold air into the refrigerator, which sounds great. But they actually created several spots that will freeze your milk or food items solid. The other flaw is the limited ice maker size. We only have 3 people in our family so it is adequate for us, but if you had 4 or more people using ice, it would definitely not be enough ice. The ice maker is contained in the freezer door so it does not have a very large bin to hold ice. With that all said, I would buy this again because of the price and good value. If I could find a different brand that did not freeze my milk, I would go with that one.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size, Space

    Rated 5 out of 5 stars

    Nice Side by Side Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Refrigerator is sleek looking and has fingerprint resistant stainless steel which makes it look nice all the time without just having to be cleaned up. The water / ice dispenser in the door is nice for those that are refilling water all the time. Large space inside the fridge on both sides makes it easy to organize your refrigerator and keep all of your food fresh and easy to get at. It's a big refrigerator size wise, so make sure your measure your space so that you know it will fit. Don't know about the longevity as only had it for about 6 weeks, but seems like every 5 years we need a new fridge and this one is very nice!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used not open box. Disappointed. Best buy is better than what

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    disappointed with the delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge was scratched all over the delivery. They are very happy with you but the disappointment was very great.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuyClient,

      To better assist you with this issue, don't hesitate to get in touch with our
      BestBuy Customer Service department at (888) 237-8289, available 24 hours a day for any feedback for the delivery.

      Reference Number: 1144731191

      Have a great day.

      ^Charles Samsung

  • Pros mentioned:
    Design, Overall performance, Size
    Cons mentioned:
    Ice maker performance

    Rated 5 out of 5 stars

    Spacious!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is so much room in this fridge and freezer! I am enjoying all this space that can accommodate my food and drink. I love the clean look with no handles on the front. It's very slick. The ice maker can be messy when dispensing out ice but the water and ice taste good thanks to the filter. The lighting inside is good not too dim if you have your top shelves full. The temperature in both the fridge and freezer are good. I freezes and cools super well.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator is broken all damages please change for refrigerator replace

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      To better assist you with this concern, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

      Have a great day!

      ^Chrystel Samsung

  • Pros mentioned:
    Capacity, Design, Space

    Rated 5 out of 5 stars

    Samsung Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and sleek. Good quality for thecprice. Quiet and enough interior space for an abundance of food and frozen itemsctoo.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Space
    Cons mentioned:
    Dispenser light

    Rated 5 out of 5 stars

    Review of Samsung Refrigerator RS27T5200SR

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced a similarly sized fridge with this one when my freezer failed. The space saving ice maker definitely works, and it definitely saves space. I seem to have a LOT more room in both the refrigerator and the freezer. Temperature holds steady. I love the clean look. It's very easy to clean (inside and out). If I could ding it a half of a star, it would be because there is no light in the water/ice dispenser. BUT—that area of the dispenser is SUPER easy to clean any spills. There are no nooks & crannies for water to hide in.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 4 out of 5 stars

    Great fridge with some reservations

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great purchase, we're very happy. Fits the space perfectly. And most importantly, the price point is very favorable for what you get. Pros: - Lots of space. Hard to find a bigger fridge/freezer anywhere near this price (there are a few that are 2.5" deeper but more expensive) - Cools well - Love the simplicity of the 3 water buttons: water and two ice settings (with a child lock feature). I hate staring at people's expensive fridges with 10 buttons to read through to figure out just how to get water dispensed. - Precise temp control is great function (on the inside fridge) so you don't have to guess on a dial like the old fridge's. - Easiest doors I've ever removed on a fridge/freezer for getting through doorways Cons: - Compressor is surprisingly loud - Freezer not very wide (this is just a side-by-side issue as opposed to the bottom-freezer types, I'm not deducting from the product rating itself for this of course), can't fit large frozen pizzas; we got a separate chest freezer for the bigger things - Removing the water lines while removing the doors was a huge pain. Manual says to be careful not to break as you compress the fitting by hand for removal, but I'm a strong guy and it was basically impossible to do it by hand. Had to use pliers and the fittings were, of course, damaged in the process. Very unfortunate. Why couldn't they just use the easy-disconnect click-in fittings for a few bucks more? - Others have noted that the shelving/drawers are cheap plastic and you can't adjust height of shelves in the fridge. This is all true. It is really only a matter of time before one of the shelves breaks. And really annoying that we can't adjust the height of the fridge shelves. - Also really annoying - there is room for an additional freezer door shelf. But it was not included. So it's just wasted space. Why? Could be because there is a drawer in the freezer at the bottom, but it looks to me like there's plenty of room for a shelf on the door too. I'd like another shelf but not sure how to get one. Seems silly. - Wheels are AWFUL and sharp edges. We moved it a few feet to put it in place, doing our best to lift if up while slightly turning it to angle it correctly. And it managed to completely gauge and rip up a big hole on our sheet vinyl kitchen floor. It's not just ripped, but it's badly stretched so not able to be glued back down into place. Now we have to replace the whole kitchen floor since we can't find a patch for this particular sheet vinyl, ugh. You shouldn't have to precisely angle it and set it down in place just to avoid damaging your floor, why not a few extra bucks for some better rollers that won't destroy a vinyl floor? - Doors don't open and close on their own as you might expect, despite leveling.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance, Size

    Rated 5 out of 5 stars

    Good choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fridge, meets space needs. Works great. Looks good.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size
    Cons mentioned:
    Ice maker performance, Shelf adjustment

    Rated 4 out of 5 stars

    Good refrigerator- one small complaint

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great replacement for a 13 year old refrigerator that broke down unexpectedly. To be totally honest, I was not able to do as much research as usual with this purchase - I was limited to what items were in stock and could be delivered the soonest. This fit that requirement but I am very happy with the purchase. The refrigerator is very large - ample room for everything. A few things to note: The shelves are not able to be rearranged so we now put milk, juice, 2 liter bottles in the door (we used to put them on the top shelf). The crisper drawers are very large - great for keeping things fresh. The freezer shelves also are fixed and are very deep - I really like the height of the top shelf. One drawback is the ice maker - it doesn’t hold much ice….we actually have a separate ice container on the top shelf so we don’t run out of ice. Other than the small ice capacity- I would definitely recommend this refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance
    Cons mentioned:
    Shelf adjustment

    Rated 5 out of 5 stars

    Great Refrigerator. Great Price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally wanted the counter-depth version of this refrigerator, and would still rather have that, but due to lack of availability I went with the larger model. Outside of being standard depth, it's the same fridge. It works well, it's quiet, the drawers slide in and out easily without sticking. Plenty of storage space on the doors of the fridge and freezer. You can't adjust the shelves on the doors, which is a bit of a drawback, but not a dealbreaker. The dispensed water is cold (not all refrigerators accomplish this) and the ice dispenser works well for both cubed and crushed. One feature I enjoy with this refrigerator is the handles. I really like that the handles are on the underside of the door rather than sticking out in front of it. Being fingerprint resistant is also a huge plus. It just seems to stay cleaner longer. All in all, a very affordable and efficient refrigerator. I would definitely buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design, Overall performance
    Cons mentioned:
    Dispenser light

    Rated 4 out of 5 stars

    Decent and Economical Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ll be honest, I’m just glad to have a functioning refrigerator after our last one went out. Here are my pros and cons. Pros: - quick freeze and quick cool options - door reminder if you leave it open - lots of room from top to bottom on both sides - lots of baskets on door for organizing - works really well! Cons: - I wish it had handles. You can’t do a traditional “open both doors at the same time to see what’s in the fridge”. There’s slots where your hands go and it makes it awkward to open both at once. - a light on the water dispenser console would be great - plastic under fridge hardware - how does anyone get that off?

    I would recommend this to a friend
  • Pros mentioned:
    Size, Space
    Cons mentioned:
    Ice maker performance

    Rated 4 out of 5 stars

    It’s a good one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a decent size refrigerator. The only little downside is the ice maker. It’s a small one but on the flip side it creates more room in the freezer.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size, Space

    Rated 5 out of 5 stars

    Best fridge on the market in its price range.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best fridge on the market before you decide to buy Subzero products. The ice maker on this model does not have the same issues as the other Samsung models. We chose not to get the version with the touch screen because we prefer the space. You can put a full gallon of milk just on the doors. It’s huge... however because there’s no handles, the look is very modern and sleek; saves a lot of space. "Beautiful," is the word I get from family and friends. The ice/water/crushed sticks out a little bit, thus really narrow cups may miss the nozzle that pours, just be mindful. Regular cups are fine, no issues. You can’t adjust the shelves, but I can assure you everything tall fits except for anything as tall as champagne bottles. In addition, the ice and crushed ice are perfect sizes. This model makes ice quick for 5 quests. Even though it says, "no finger prints," greasy fingers aren’t immune. However extremely easy to wipe with just a damp cloth. I’ve researched hundreds of refrigerators, LG has motor problems, whirlpool has quality issues, fridgaire is loud... Samsung has ice issues. Of all the issues I picked ice issues, however THIS MODEL has a different ice machine therefore the speed and quality of ice is above average compared to other Samsung models. I did my research, trust me when I say this... This is the best fridge right now on the market for this price. It’s 27 cu that's ALOT... I’m loving the space I have for food.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance, Space

    Rated 5 out of 5 stars

    Really love this fridge !

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is fridge is quite perfect all the way around. The stainless is flawless . It also does not have that pesky clear wrap protection film that is hidden under any of the trim so it comes off super easy. The led lighting looks very nice and indeed does light up the fridge quite a lot as well as the freezer. The shelves all the way around are huge and deep even on doors . Having no handles on the doors gives a nice very sleek design look , while also allowing to fit through most front doors without any hassles. The ice/water dispenser also has a sleek non stick / water repellent coating so this makes for an easy clean up compared to any other fridges i have had or seen, so none of those hard to clean water deposits . I put the fridge and freezer at 1 deg. Level higher than the recommended because I read another review stating it was to cold and some items in fridge would freeze on top shelf. This is NOT TRUE . After 2 hours it was at its temp levels chosen and after 3 days of using fridge , i found it could be a lil colder and the recommended settings are actually perfect . The fridge also has a ( turbo cool ) function on the control panel which allows it to rapid cool quicker . Since i had to have no sit time of fridge being stood up , while allowing all the freon to settle before plugging in , i was able to test this and it reached its temps in 2 hours instead of the estimated 3 hours . It does work well for cooling off rapidly during leaving the doors open while ur loading a bunch of groceries in its massive storage spaces , so that it can cool quicker . Water filter is easily accessible at the bottom of the fridge side location . I also do like the size and shape of the ice , as its about a 1 inch x 1 inch cube . Our family loves this fridge compared to our 25cf we had before it seems so much bigger . So love it and would buy it again easily depending on how long it last.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Space

    Rated 5 out of 5 stars

    Awesome buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung refrigerator is extremely quiet. Simple, sleek design. Standard size refrigerator with no protruding handles. Ample room for all the food/drink needed for my family of four (2 teenagers, a college student, and an adult) & their friends! No dripping from the combined water/ice dispenser (including crushed ice!). Temperature controls are located inside the refrigerator door. Controls can be locked so little hands can't tamper with the temp settings. Setup was smooth and the team cleaned up all trash & inspected the unit to ensure there was no damage - Bonus: they contacted me early in the day and were able to deliver 15 min prior to the 2-hour delivery window first scheduled. Very happy with the purchase & very happy with the delivery team!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Space
    Cons mentioned:
    Dispenser light

    Rated 4 out of 5 stars

    Love the color and look of this one

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The look of the black stainless steel is what drew us to this model. Next the price was less than other fridges with these features. The nice thing about this model was that the ice maker is in the door. Other models will take up room in the top shelf of the freezer for the ice maker and give you small shelves in the door but we opted for this model to get back that top freezer shelf. The fridge runs quiet and has plenty of room. The only negative thing that we've found is there is no light when getting water or ice.

    I would recommend this to a friend