Customer Ratings & Reviews
- Model:
- RS27T5200WW/AA
- SKU:
- 6397560
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. Love all Samsung. Would recommend to anyone
I would recommend this to a friend - Cons mentioned:Ice maker performance
Samsung fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it was a good purchase. I'm not so pleased with the ice maker.
I would recommend this to a friend Samsung frigde
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged during transit but is a good, user friendly appliance
I would recommend this to a friend- Cons mentioned:Ice maker performance
ICE MAKER PROBLEM
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems that the fridge has the same problem with the ice maker. At least it takes only four hours to make a tray of ice. Not to pleased with it. Also is missing the bottom drawer on the freezer side.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Deedee! If you're still having issues with the ice maker, I recommend following the steps in this link: https://bit.ly/318JLqE. ^Jecca
- Pros mentioned:Capacity
Fridge Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been great so far. It's very spacious and slick looking.
I would recommend this to a friend - Pros mentioned:Overall performance
Excellent Fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge fits us perfect. I strongly recommend!
I would recommend this to a friend - Pros mentioned:Size
Buy this Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge! Large but it fits in the same space that we had.
I would recommend this to a friend - Pros mentioned:Overall performance
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and product. No problem with the delivery.
I would recommend this to a friend - Pros mentioned:Overall performance
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The instillation was quick. Looks great. They also gave me tips
I would recommend this to a friend Garbage manual and customer support
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had the fridge for a few weeks and it is working well. Makes enough ice for our family though I could see how it could be low for some. Looks good but I have some issues. The plastic that is covering this fridge does not easily come off and there are bits that will likely still be there years from now unless I spend hours taking it off. Also the manual is generic and the leveling process does not apply to this fridge. The doors were not level and there is only one leveling device on the right side as seen in manual. BESTBUY tech support sent me to Samsung and vice-versa. Impossible to get any support at all. Best buy hung up on me several times. The Samsung guy was just USELESS. I got it close enough with a lot of work. Not eager to buy from BESTBUY again, horrible customer service as far as tech support goes. The delivery guys were great and on time and the pre buy people wrere fine too. Just once they sell it to you, you are on your own.
I would recommend this to a friend- Pros mentioned:Capacity
Very happy with this!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this and definitely worth the money! A lot of space!!
I would recommend this to a friend - Pros mentioned:Overall performance
A Must Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful appliance. Works great!! The Black Steel has a sleek look.
I would recommend this to a friend - Pros mentioned:Size
Ok
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not too big just what I want. Ice machine still bad
I would recommend this to a friend - Pros mentioned:Overall performance
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product no complaints good brand I’m recommended
I would recommend this to a friend - Cons mentioned:Ice maker performance
Samsung Should Make a Better Product
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely have buyers remorse over this purchase. Small and noisy ice maker, no light illumination of water and ice dispenser, and very poor organization in the refrigerator compartment (need another drawer). This is what happens when your fridge dies and need a new one desperately. Also, no floor model at Best Buy all translates to a dud of a purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand how you feel about the refrigerator's overall performance. We're here to help.
We recommend checking the resource below for your Samsung refrigerator's noise to know what's causing it. Please browse the guide and pick the one that best defines the noise to troubleshoot it. It also includes a video link you can watch from beginning to end.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
The link below contains the troubleshooting steps when the ice maker makes a small ice cube. Browse the guide until the "Small ice cubes" section.
Ice maker makes small, cloudy, dirty, or clumped ice:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice
Below is a video link to watch until the end for maintaining the ice maker.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Lastly, the link below will guide you about having an organized Samsung refrigerator.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance with the water and ice dispenser light, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147443602) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Capacity
after a month it has been excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about this fridge has been great so far. It is so HUGE inside.
I would recommend this to a friend - Pros mentioned:Design
Would totally recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome fridge, love the look. So much more room compared to our old one.
I would recommend this to a friend - Pros mentioned:Capacity
Samsung Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator has plenty of room for all your needs.
I would recommend this to a friend - Pros mentioned:Size
Great refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good and great sizes. Works perfect the ice and water..
I would recommend this to a friend - Cons mentioned:Ice maker performance
Ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker is slow Freezer light is already not working
No, I would not recommend this to a friend