Customer Ratings & Reviews

I've had this for almost a year and feel pretty comfortable reviewing it. We replaced a work horse 17 year old Frigidaire that was failing with this one, and honestly I miss the old one. It had better features for around the same amount of money. Best Buy was supposed to deliver it, but the Covid lockdown in my state happened about 3 days before, so we had to figure out an alternative delivery method (begging a friend with a trailer to pick it up) It has fair amount of space, but doesn't have a "deli" drawer, which makes organization hard. It has a nice sleek modern look which I really like. The spill guards on the shelves are very brittle and we already broken one. Samsung was responsive but sent us the wrong part. It holds good temperatures in the freezer and refrig. Ice maker is terrible. Hardly enough ice for a family of 3. It is slow to make new ice. Every month or so it just stops working and we have to reset it. Overall I'm not happy with it at all. We would return it and purchase a different one if we could (even for a higher price to get what we need), but these problems and issues have developed over the last 9 months.

Was hoping for a larger container for the ice. With how we use it it’s not enough. Overall good. Nice space.

Had rhis a couple months. Its quiet, and functions great. Storage requires organization. One large vegetable bin and a small meat drawer. These are deep but i dont care for stacking foods in the meat drawer. I added bins to hold things like bags of cheese, cheese sticks, and another for butter, blocks of cheese...things that need to be contained. The bins I added take up room but hold items like drawers and creates easy/quick access. Water/ice maker work well, no lights, there is an alignment issue when you put a glass under and dispense water, not a flat surface, glass tilts in to push the bar for dispensing water which exits at the very edge of standard size glass.

I love this frig, its very nice. I want speak to some of the negatives in the reviews. The refrigerator shelves are not adjustable but I think they're set up perfect. The first 2 shelves will fit milk, the door will fit milk and 2 liter sodas. Lots of apace. It doesnt have a deli drawer, i bought 2 from amazon,theyre stackable and fit on 3rd shelf perfect. If you go that route get the ones that have little rubber feet, it keeps them from sliding. Its quite, i never hear it. The ice compartment is a little small but fine for me. There is a lot foom in the freezer with the ice in the door. Im hppy with my purchase.

Love the fingerprint resistant surface. You have to remember to change the ice/water setting to your preferred selection since the ice and water come out of a single opening. Lots of storage space.

This is a really large refrigerator, it looks nice in our space. I like the ice maker in the door and not taking up freezer space like my old one did. I love how I can lock the water and ice dispenser when I leave home or if I just don’t want anyone working it without me being present. It looks beautiful in my space and holds s lot of food. I haven’t removed the protective plastic from the front yet so I don’t know how well the fingerprint resistant feature works. The manual states not to place anything on the top or put magnets on the front so I stored my cereal boxes in the pantry.

Have this fridge over a year and a half at this point. Has been running great so far with no issues at all. Love the overall size and internal storage. It does keep things very cold and the very back of the bottom shelf seems to freeze any liquids. Had to bump up the temp by a degree from the defaults. The option to get crushed ice is a nice convenience. Only minor gripe I have that I wish I noticed before buying is that the shelves cannot be adjusted at different levels. A few times we had to put a 2-tier cake or something similar, we've had to remove a shelf completely.

Love it. It has so much room. I wish that the shelves were adjustable, but I have so much room that it really doesn't matter. Love the ice maker and water.

Very happy with my new refrigerator. Very quiet & temperature control is spot on. Also is very spacious.

Great looking appliance. Quiet operation. Very roomy in fridge area. Ice maker storage bin could be bigger and ice/water dispenser on door could use a light

We love this fridge. It’s the first Samsung that we’ve owned and seems to be perfect. The color is so perfect and eye-catching. The price was nice for the big size too

Very good overall. Large and spacious. Looks great. Only complaints are the small ice maker and definitely not fingerprint proof. Ice maker is fine as long as you aren’t having people over. I would recommend buying some extra ice. But this is a very minor issue. Would recommend this refrigerator.

But the fridge is HUGE! I love how much capacity this fridge has, both in the freezer and fridge sections. This was only 3-4 more square feet compared to my older fridge (the ice machine broke which is why I had to upgrade) but the space that creates inside this is great. We have yet to fill it up with three people living in the household. My only complaint is that the ice machine doesn't seem to replace the ice very quickly after usage. So towards the end of the day the ice can be low. That could be better.

First, I love the refrigerator. It’s design, capacity, and aesthetics make for a great appliance in any style kitchen. The bad news, the water dispenser mechanism on the freezer door does not work. Samsung sent contractors to the house and they can’t decide if it’s the whole freezer door or just the dispenser itself. I purchased roughly five weeks ago and it’s still not fixed. In addition, one of the plastic door shelf organizers was missing at delivery. I have total tech and after two calls it’s still not corrected. If everything was perfect at time of delivery and install this would be a 5 star review.

BB offered an excellent price on this refrigerator. We have had it about a month and it is working fine. Tremendous amount of space. The overall purchasing experience gets 5 stars. The salesman was professional and courteous. Delivered on schedule. The delivery guys were great with delivery, installation and haul away, I'm glad the salesman convinced me to pay extra for installation because it was a major job. I highly recommend.

I was looking for some specific features and I found it in this fridge. It's very spacious and elegant, the ice maker system in the door leaves big room in the freezer, although the ice maker is slow and the storage don't hold too much ice.. But I don't mind because of the open space in the freezer. I wish it was wifi capable but that feature comes in the counter depth model. Make sure you have the depth in your kitchen.

Overall great purchase. Plenty of space, nice shelving capacity. Convenient temp controls..Could use a light at the water/ice dispenser.

Lots of room, very quiet. This is not a counter depth refrigerator. The handles are part of the door edge so they don’t stick out which is nice. The shelves are large inside and on the door, much larger than a new GE we also have. The only bad news is the ice maker. It only holds a small amount and the ice jams. Even crushed ice jams. When you remove the ice bin to clear it you end up with a mess and ice everywhere on the floor. We don’t use a lot of ice so still 4 stars for us.

We’ve owned it for 6 months now with no issues great for our household of 5 people. Ice machine cant keep up when we have people over but for us it’s perfect.

This side-by-side refrigerator is a great way to enhance anyone's kitchen. The stainless steel is nicely finished; while the Samsung logo is a clean mirror finish. The 27 cubic ft capacity fits all your groceries and then some. There is plenty of shelves and storage for all your condiments. The con which is minor to me is the outside water comes out too slow in my opinion and dispenser does not have a night light. Again these are minor, but are noteworthy as a convenience feature for those who are into those kinds of features. One more thing; either the manufacturer or bestbuy puts a sticker on the unprotected stainless steel door??? So when I went to remove the sticker it left a sticky residue mess on the finish. I had to carefully use goo gone and soap to remove the residue and not scratch the finish. Someone did use common sense here.