Customer Ratings & Reviews
- Model:
- RS27T5200WW/AA
- SKU:
- 6397560
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Homestead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In general the refrigerator is fine, just at times it makes loud noises. This used to happen with my old refrigerator before it started to give me problems.
I would recommend this to a friendAwesome refrigerator and awesome delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great! The gentlemen that delivered and set up the refrigerator were very professional and kind. Wow! I’m impressed!
I would recommend this to a friendNice Upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't really want to spend this much on the Fridge. BUT - supply chain issues forced me to increase my budget. Loving the purchase though!
I would recommend this to a friend- Cons mentioned:Ice maker performance
Ice gets stuck EVERY DAY!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you use ice everyday for your drinks, this fridge will drive you crazy. The ice gets clogged every other use. And when you take the ice box out half of the ice cubes inside the ice box falls out. Stainless steel design but it's plastic. Expected so much more for the price and the brand. Honestly very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to leave this review, Johnson.
We understand that you have concerns with the ice maker.
When moisture freezes, it becomes frost. So let's look at where the frost is and what we can do to prevent it from happening in the future. Please see the link for more details.
Frost forms in the freezer or refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
How to maintain the ice maker
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144973427) when you message us to help our team pull up your information.
Have a great day.
^Charles
- Pros mentioned:Overall performance
Great price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I still can’t t get the right taste for the water??! )yes I have a filteration system) but it’s an over all great fridge/freezer. Fits perfectly under my cabinets and is quiet when making ice- the overall rating is great!!! (It’s not allowing me to change the rating from poor :()
I would recommend this to a friendBrand response from Samsung
Posted .Hi Frankfurtchick,
Thanks for purchasing and loving the fridge! We can help you with getting the water taste better.
The links below are troubleshooting guides:
Water from the dispenser tastes bad:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad
Replace the water filter in your Samsung Refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144926262 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase for an even better price! The delivery guys were very proficient and professional.
I would recommend this to a friendGood
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is expensive but it is nice. It is so heavy and big so watch out for that i wish i woulf have gotten the installation plus delivery
I would recommend this to a friendreally nice.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worth every penny. wanted a smaller fridge but nothing was available with the pandemic. not sorry that I had to get a 36" side by side. it also has a 10 year warranty.
I would recommend this to a friendSpacious
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The depth adds a lot of space. I would have wanted a deli drawer but the fruit and vegetable crispers are great!
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have enjoyed the refrigerator so far but it makes too many noises.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for informing us about the condition of your Samsung refrigerator. Let us help you with your unit Catg.
A refrigerator is never completely quiet, even when it's new. In fact, new fridges may be louder as they settle into place.
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE&t=2s
Do you hear abnormal sounds from the refrigerator? See apges 49 and 50. Ice maker makes a buzzing sound on page 47.
https://downloadcenter.samsung.com/content/UM/202002/20200209000842125/SBS_RS5300T_DA68-03958J-01_EN_MES_CFR.pdf
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145420620) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Best quality price relation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator and great price, super large capacity
I would recommend this to a friendrefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product.......learning curve....opening doors without handles to grasp.
I would recommend this to a friendGood Value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value and easy to get it delivered and installed locally. Ease to work with store is important.
I would recommend this to a friendRefridgerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our new refrigerator is awesome. The quality is beyond expectations. Roominess inside fridge and freezer is great. Very happy we chose this item
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seem to have been a good purchase so far just hoping none of the bad things we were warned about happen. Such as the water leaks and costant other issues.
I would recommend this to a friendGood Frig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The purchase was easy. The product was in inventory. Delivery went off without a hitch or dent and the delivery occurred as scheduled.
I would recommend this to a friend- Pros mentioned:Overall performance
It’s a fridge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps stuff cold. No ice maker but otherwise good studf
I would recommend this to a friendBrand response from Samsung
Posted .Hi there, massalz.
We are glad to hear about your feedback about this fridge.
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a wonderful day!
—Vannesa
Good experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product and a great deal with 100% efficiency
I would recommend this to a friend- Pros mentioned:Design
Nice for the money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very sleek design. Not a lot of room inside. The one drawer is very deep and you can’t organize it to well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Jeepgirl, I understand you are having some concerns with organizing your items inside of your Samsung Refrigerator and know that can be quite tedious. I want to provide you with our best tips and tricks to get you the most of your unit. See link below:
https://www.samsung.com/us/support/answer/ANS00084845/
We would like to welcome you to our family and thank you for choosing our brand in your home. ^Brad
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new refrigerator, how much space is inside and Samsung quality.
I would recommend this to a friend