Customer Ratings & Reviews
- Model:
- RS27T5200WW/AA
- SKU:
- 6397560
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Great service Great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoyed the workers and all of their effort making this a smooth experience
I would recommend this to a friendour new refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good equipment and good prices, and excelent services
I would recommend this to a friend- Cons mentioned:Ice maker performance
Too small
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything’s too small the icemaker I’m not happy with. It’s too slow and you gotta make sure the glasses directly underneath for the water flow to go directly into the glass and that on the floor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LindaD, we want to ensure you always have ice available. Allow us to help.
Below is a troubleshooting link to help if your ice maker is slow in producing ice. Please click on the embedded word.
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150382945) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Overall performance
Fridge
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 attempts to delivery the fridge for damages I finally recieved a good one and is working fine thanks God
I would recommend this to a friend Samsung - 27.4 Cu. Ft. Side-by-Side Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator!!! I replaced my old Samsung refrigerator with this one. It looks and works great!!! I am very pleased with my purchase.
I would recommend this to a friendpurchase of refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought a refrigerator very good service from the people who installed it
I would recommend this to a friendDon't Purchase From Best-Buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this Fridge and had it delivered in January 2023. In May of 2024, a part on the icemaker broke. To get it repaired was going to costs approximately $400. After making an appointment with Geek Squad to repair it and 8 weeks later, it is still not repaired. My issue is mainly with Best Buy and not so much repairing the fridge. I strongly recommend not purchasing from Best Buy. Price was good on the Fridge, but the service and policies are completely ridiculous and sub-par.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Durable but not versatile.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good refrigerator but not big enough and the glass dividers are not adjustable so there is no way for tall bottles:(
No, I would not recommend this to a friendGood enough!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good enough refrigerator but lacks some of features other have in their price range, compare others and I would recommend buying in sale if you can.
I would recommend this to a friendSamsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving my new refrigerator. Samsung is always my go to for electronics and appliances.
I would recommend this to a friendService and Refrigerator Love
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new refrigerator. Although the protective coating was a challenge to get off, it is beautiful. The delivery team was amazing.
I would recommend this to a friendGreat
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has been amazing so far. Only one complaint it does too good of a job sometimes and freezes some products.
I would recommend this to a friendGreat Fridge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the refrigerator for little over a month. Very happy with fridge. Factory setting too cool. With 2 kids doesn't leave handprints.
I would recommend this to a friendLike it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like it. Very convenient, the only thing is if you are looking for spacious freezer this one is not that spacious.
I would recommend this to a friendPoor sales and service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman promised $150 credit would arrive that we could bring into store and purchase a Visa gift card with it. No such credit ever arrived. Talked to store manager, they don't sell Visa cards. She was rude, not concerned with staff giving out wrong information. Fridge was damaged during delivery.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Cons mentioned:Ice maker performance
Samsung refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker dose not work well, the stream of water is not centered with your cup, makes a mess
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry about any performance issues you may be experiencing with your product, and we would love to look into this further with you. For further assistance, reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143957980) and it will help our team pull up your information. We look forward to hearing from you. ^Lena
Awesome experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase and great service. They delivered on time with professional courtesy.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Water dispenser needs re-design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is fantastic in almost every way except the water shoots out too Far and doesn't make it in the cup.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator water dispenser. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142564781. We thank you for being a part of the Samsung family. ^Brad
- Cons mentioned:Ice maker performance
Iceless
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller than expected and the ice maker Is not fast enough.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Fridge, I thank you for your review your Samsung Refrigerator. I understand you have some concerns and I would like to forward this to our design team for future products. Welcome to our family and thank you for choosing Samsung in your home. ^Brad
Samsung Side-by-Side
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator. I had one that had the freezer on the bottom and got tired of having to dig through it to find anything.
I would recommend this to a friend