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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 4684 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 196 Showing 3,901-3,920 of 4,684 reviews
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good appliance work very good. Make too fast ice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator for the money.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would definitely buy again. Great customer service and delivery. The product was well worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appliances

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only complaint is nothing comes with manuals Especially the stove with air fryer A How to would be very helpful

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    GO4IT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are so excited to get our new samsung 27.4 ft side by side refrigerator. The service was great and the sales person was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Samsung 27.4 cu ft. side by side refrigerator in stainless steel. Its a little hard to keep the finger prints off.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Defective fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was delivered with a crack in the plastic nosel where the water comes out. I was told they don’t handle parts, so they will exchange it with another fridge. I wasn’t happy, but it was the only option they gav3 me. The next week they delivered another one, but we didn’t except because it had a big dent in the back. Still waiting for a third to be delivered

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.

      Your reference number is 1144565212.

      -Noraina Samsung

  • Rated 5 out of 5 stars

    refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesperson was knowledgeable and personable. Delivered exactly on time by two great delivery guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Refrigerator with water and ice machine. It is recommended to everyone. This is my 2nd purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing freezer. I Love that they came and installed where I wanted to. I really recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rita

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What more can I say, the service was truly great loved it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Trust

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only problem was that some of the merchandise was available at the time of the purchase and later wad not available. ???

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im am satisfied with the appliance..the only thing was that one of the shelf on the freezer door is sold separately..that was a bummer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Samsung Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the design of the Samsung refrigerator the water and ice work great its magnetic on sides and front, it's easy to clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ref

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good ref help take care of family while making kitchen shine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sweet buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was extremely please with this purchase. The installation went smoothly aswel.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Great Fridge HORRIBLE CUSTOMER SERVICE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this fridge due the fact that it had the fastest ship and arrival time over other franchises. The delivery date was in fact wrong, no one called to let us know it had been changed, no one could give any explanation. Had to wait another week for it. Great product, but Very Poor Customer Experience and evening worse Customer Service on corporate side of it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.

      Your reference number is 1144708721.

      -Noraina Samsung

  • Rated 5 out of 5 stars

    Samsung 27.4 side by side

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fridg so far. Good ice maker and water dispenser. Water is good with the filter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice fridge. Quick delivery. Thanks Best Buy!! Small dent from transport but was compensated fairly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such a great quality refrigerator for the price.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a year, the ice dispenser stopped working. I wish I could return it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Joanne, we are sorry to hear that you are having this concern with your refrigerator. We would like to look into this further with you. If you could please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144092043) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay Samsung