Customer Ratings & Reviews
- Model:
- RS27T5200WW/AA
- SKU:
- 6397560
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker performance
defective ice maker/dispenser
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.^^BUYER BEWARE !^^ The ice makers on these refrigerators don't work. Mine started off needing to be manually defrosted on regular basis. The icemaker inside would have frost build up one inch thick after 1 week or so. Next it stopped making crushed ice. 6 or 7 months after purchasing it no ice comes through the door. at all. After talking to other owners I have learned it is common for the ice makers to fail.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the frustration about your ice maker. Let us help you.
Below is a link to help you diagnose if your ice maker has a block of ice. Please choose "Ice maker is frozen over." Kindly click on the embedded word.
Ice bucket is stuck or has a block of ice
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
If your ice dispenser is not dispensing ice, here is a link to help you. Please click on the embedded word and watch the video included.
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense
Please see page 32 under the "Ice Maker" and pages 34 to 35 "03 Crushed Ice and Water/Ice dispenser" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202002/20200209000842125/SBS_RS5300T_DA68-03958J-01_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146723778) to help our team pull up your information.
Have a great day.
^Camille
Good service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sales man but installing need improvement. Other than everything was great.
I would recommend this to a friendGreat fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fridge! Only wished it had a draw for lunch meats and cheeses in the middle.
I would recommend this to a friendSleek look!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.an absolute steal what a great purchase i love the sleek look!!
I would recommend this to a friendDents
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4 dent in frig paid 1604.00 for it this should not happe6.
I would recommend this to a friendHappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman new what I wanted great help very satisfied
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge! Just make sure you dump the ice maker more than twice after the fridge been plugged in for a while.
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s really great refrigerator Ii digs up they’re pretty quickly so just be careful.
I would recommend this to a friendGreat looking refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer is making ice very well keeping all food cold. The out side has a great shine. I hope that it will keep shining
I would recommend this to a friendLove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful black stainless. Deep shelves, large freezer space. Really is finger print proof
I would recommend this to a friendGlad I got it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the size of both freezer and fridge. The spaces between shelves is great.
I would recommend this to a friendGood
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking refrigerator. Only wish it had 3 drawers in the refrigerator like my old Samsung.
I would recommend this to a friendFridge and water
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product. I don’t need to buy pure water anymore. Fridge’s filtered water tastes good.
I would recommend this to a friendIt is was it is it
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer is smaller than I anticipated. It says it’s finger print proof but it’s worse than my last one an it wasn’t. Ice backer isn’t on door. It works fine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate the review about your overall experience with the refrigerator.
Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Side by Side fridge!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing refrigerator! Samsung makes an amazing product and completely happy with it!
I would recommend this to a friendIt Does the Job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my refrigerator and the alert it gives reminding me its opened. I haven't had any problems.
I would recommend this to a friendGreat refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it except the ice feature. Cubed and crushed come out at the same time. We have tried everything but it just keeps mixing
I would recommend this to a friend- Cons mentioned:Ice maker performance
Ok fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shows finger prints a lot l, seems to scratch easy, and water dispenser sprays all over
No, I would not recommend this to a friend Mrs.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery team arrived on time, were helpful and friendly. The installation was quick.
I would recommend this to a friend- Pros mentioned:Capacity
Love the space it provides
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the space the refrigerator has, but I’m not too pleased with the ice tray capacity.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Teresa! We really appreciate you sharing your opinions on the refrigerator. ^Jecca