Customer Ratings & Reviews
- Model:
- RS27T5200WW/AA
- SKU:
- 6397560
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Never worked correctly
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please do not buy this refrigerator and save yourself the heartache of losing hundreds of dollars in food and medications. From the minute we first had this refrigerator installed, it was freezing our food on the bottom shelf of the refrigerator and had the food in the freezer covered in ice crystals (from melting and then refreezing). We called in a technician, and we were told that a plate in the back wasn't pushed in correctly. It continued to have the same problem, so we adapted to not keeping food on the bottom shelf of the refrigerator. On April 4th of 2024, this two-year-old refrigerator completely stopped working. We lost everything. We had purchased the Geek Squad Protection Plan, but it only covered $300 in losses. We had pet medication (insulin) that was $100, and meat that far exceeded this compensation amount. It took them two weeks to fix the refrigerator after they handed us over to Samsung for the repairs. Best Buy doesn't service this refrigerator. Samsung misdiagnosed the issue and after three service people were sent out, they finally determined that the lines had frozen and the motor for the fan had burned out. I have since learned that this is an extremely common problem. My husband has cardiac issues and being without a refrigerator for two-weeks wasn't as simple as going out to eat. The entire situation was extremely stressful, and I would not recommend that anyone purchase any SAMSUNG refrigerator or do business with Best Buy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We appreciate you sharing your experience with us. We would love the opportunity to speak with you about your refrigerator to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1147106211 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Kitchen makeover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am missing a door rack in the freezer however everything else is fantastic
I would recommend this to a friendAmazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful and well worth it. Completes the kitchen
I would recommend this to a friendQuality Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This a a good quality product with expert installation. Installer answer all of my questions.
I would recommend this to a friendBest fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this product because it has lots of space it turns any hot drinks fresh pretty fast
I would recommend this to a friendSamsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got the merchandise on time and love the refrigerator but delivery men not very pleasant.
I would recommend this to a friendNew refrigerator.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We loved everything about the fridge easy to use.love love love love love love it it it it it it it .
I would recommend this to a friendGood refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good. I love this refrigerator. It is very easy to install waterline to refrigerator.
I would recommend this to a friendGood Value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for this fridge. Gives my family more freezer space than our last one.
I would recommend this to a friend- Pros mentioned:Capacity
Dent on the door
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great begin fridge love it. Great space gift for my daughter first home
I would recommend this to a friendBrand response from Samsung
Posted .Hi Bet1962! Thank you so much for letting us know what you think of the refrigerator. ^Jecca
Fridge
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator with lots of storage and it’s an unusual finish
I would recommend this to a friendBlack Stainless looks great.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing special to report. I like the black stainless look.
I would recommend this to a friendGood Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit fit well with our need, and I like the were the filter location very easy to replace.
I would recommend this to a friendBest value and quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, quick delivery. I enjoyed the process from start to finish
I would recommend this to a friendInfo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like very much but I wish that Samsung would have explained the function of the two draws in fridge
I would recommend this to a friendGreat refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service was excellent, delivery and set-up went smoothly...very pleased with my purchase...
I would recommend this to a friendBeautiful and works extremely well, for now.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is exceptional. More advanced features than previous Samsung of 10 years usage.
I would recommend this to a friendBuilt to last.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to organize large insides. Seems to be built to last. Water and ice easy to use.
I would recommend this to a friendNice!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Love the functionality of this refrigerator.
I would recommend this to a friendGreat fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge! I’m enjoying the new fridge. I like that the freezer side has more room.
I would recommend this to a friend