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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 4684 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 208 Showing 4,141-4,160 of 4,684 reviews
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful employees, extremely helpful and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product fits perfect and is very well arranged inside.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Good looking refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Black stainless steel looks good very roomy inside. Automatic ice-maker is built into the door leaving more shelf. Space for food shelves are very roomy. Good luck in refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    samsung fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    delivered on time and installed properly. Installers were professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like black stainless steel Need refrigerator immediately and Best Buy came through.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    samsungMD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would strongly recommend having handles for the next release

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up , was please how it was packaged and was up and running right away .

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 1 out of 5 stars

    I Totally regret buying this unit.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit stopped cooling, freezing, and even dispensing water just 1.5 years after purchase—naturally, the warranty had already expired. I wouldn’t recommend this refrigerator to anyone.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand the frustrating experience you had with your refrigerator. Let us assist you further, RandyR.

      To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.

      To get the refrigerator to cool and perform at its best, kindly visit the user guide below and follow through on the troubleshooting steps on page 45 under "Fridge/freezer does not operate. Fridge/freezer
      temperature is warm."

      User manual:
      https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf

      Kindly visit the link below to help rectify and elevate the water dispenser's performance. Kindly visit the hyperlink for further help.

      Samsung water dispenser does not all:
      https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-does-not-dispense-at-all

      Should you need further assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1148800892, to help our team pull up your information.

      Have a great day!

      ^Chrystel Samsung

  • Rated 5 out of 5 stars

    Perfect for a new home

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My cousin bought a new home and he wanted a reliable fridge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves her new refrigerator, happy wife happy life but the alarm annoys her

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great delivery service and notifications about the status of my order.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    frig

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice frig to bad it came with a few flaws like a small crack in bottom when i got it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good quaility

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good product, easy to use, stainless and good look from outside and inside

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Ref

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good appliance so far easy to use and operate

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not a good customer care

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Missing a piece and no one seemed to care when I wrote them the email.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding pue ce of latest technology. It’s equipt with all bells and whistles

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator for the price point

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator for the price point. It is well made and has good features.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Almost perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is great, no issues. The only thing that’s a wee bit dumb with all its other bells and whistles, it doesn’t have a light to see when your filling your glass with water/ice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sales person. Delivery team was awesome setup a breeze

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice products

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love both my purchased items. Cost was reasonable and they were of high quality.

    I would recommend this to a friend