Customer Ratings & Reviews
- Model:
- RS27T5200WW/AA
- SKU:
- 6397560
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not yet delivered, not expected until March 17, 2021
I would recommend this to a friendExcellent product...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sales, service, delivery and product all first class...
I would recommend this to a friendDented door
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not fully satisfied on delivered item. Door was dented.
I would recommend this to a friendSamsung refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good.. ,,,,..,,,.,,..,,,,,, smzahdjaaaaaa.
I would recommend this to a friendstainless steel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the proudct. Will tell the whole family about it.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Choose better refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It produces a very small amount of ice. It doesn't has a light for the cold water dispenser. Yes, in the 21st century, Samsung removed the light for it. Go figure.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PredragN.
Thank you for bringing this to our attention. I see you have some concerns with the 27.4 Cu. Ft. Side-by-Side Refrigerator ice maker not making enough ice. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
The ice maker is capable of making 10 pounds of ice a day, it's only capable of holding 2 pounds of ice at a time. Once the ice bucket is full, the ice maker will stop.
I highly recommend visiting this link for the reference guide:
The ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144650702
Have a great day.
^Charles
Samsung product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good quality and great value and easy to use......
I would recommend this to a friendIce maker was not connected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate that i had to pay a plumber just to hook it up.
I would recommend this to a friendExcellent fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very low power consumption using Inverter technology.
I would recommend this to a friendGreat Unit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Unit. Delivery was hassle free. Easy to install.
I would recommend this to a friendGreat fridge for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plenty of space keeps everything cold and at the right temp. Ice maker works good. The water dispenses a little slow but is about the same as any other fridge I had with ice and water dispenser.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Don't reccommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issues that came up with this started the moment I got it. The surface is very sensitive and was scratched just taking it out of the box. The shelves do not adjust in any way and are not tall enough for a 2 liter to stand in. The ice machine did not work well at first and it struggles to make enough for a 2 person household. Water bottle doesn't fit under the door dispenser. Fingerprint resistant is a farce. Would not buy again and I feel stuck with something I am not happy with.
No, I would not recommend this to a friend Nice mid price side by side
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge for the price. Has everything I need.
I would recommend this to a friendExcellent refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best refrigerator that I ever purchased! Has many features, easy to clean and has many shelves to store food. Highly recommended!
I would recommend this to a friend- Cons mentioned:Ice maker performance
Bad Ice Maker!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very frustrating! The ice maker was a problem from the beginning, but it was just slow to make ice. Within a year or so after purchase it stops making ice motor went out. Oh sorry this isn't a warranty item. its obsolete now and don't make the part anymore..... buyer beware!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LadonnaF,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146425211) to help our team pull up your information.
Have a great day,
-Ernest-
Frusting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every thing in the corner of the 3 th shelf is frusting
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a working refrigerator in your home, Mary. Let's get this taken care of.
Please refer to the resources below for solutions for your frosting shelf. Click the links and hyperlinks for tips.
Frost in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147650232, to help our team pull up your information when you message us.
Have a great day.
-John
Lemon fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water/Ice dispenseris poorly designed. Water spills ALL over when getting water. Thia happens to adults, my children are forbidden to get water/ice because I'd the mess they made. I wish I could return this bad purchase i made, not knowing this was a "lemon fridge" :'( Also no cold food drawer. That's a NO, NO, NO.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dave J,
We appreciate customers who take the time to provide us with feedback. We're here to help with your Samsung Refrigerator.
If water spills all over, make sure to check the water pressure.
If your water pressure is too high or too low, the water valve may not close correctly, triggering a leak. Your water line should have enough pressure to fill 6 ounces (or 3/4 cup) in less than 10 seconds. Dispense water into a measuring cup to confirm the amount.
If, instead, you suspect your water pressure is too high, contact a plumber for assistance in reducing the water pressure. It should be between 30 and 130 psi.
And if you're using a Reverse Osmosis system to filter water, this may cause the water pressure to be too low. In this case, contact a plumber for assistance in increasing water pressure.
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1150885460) when you message us so our team can retrieve your information.
Thank you.
-Leo
Plenty of space
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Large bright area in fridge and freezer, looks great.
I would recommend this to a friendTaking a drive just before the finish line
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay so I don't actually rate this fridge as 1 star but I feel like 1 star in a sea of 5 stars makes the average shift as much as it needs to because this fridge is perfect except for one incredibly glaring flaw: The water spout is just about impossible to line up with a cup. I was really excited about having filtered door water, but every time I need water I need to reach in behind with one hand and push the button and hold my cup steady with the other. It's not the worst problem in the world and I'm probably not going to return it for this, but it's just such as absurdly moronic and easy to fix oversight. It's like no one ever even tried to fill a normal cup up with water during testing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Lurch, I realize that you have some concerns with your Samsung Refrigerator water dispenser not being in the right position for for your cups and know that was not what you see as ideal. I would like to forward this information to our design team to create future designs with your in mind. We welcome you to our family and thank you for choosing Samsung. ^Brad
False Promotions
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never buying from Best Buy again bought a fridge that included a $100 digital gift card that was supposed to be emailed to me and had to call their customer service but no one there was able to tell me why I could not receive the digital gift card and was told they were going to get the issue escalated but have not heard back from anyone, or received my giftcard. Never buying from Best Buy again their promotions are lies. Only reason I bought my fridge from them was because of the $100 gift card that I was promised.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We're saddened that you had to experience this. To better assist you with the $100 gift card, please contact the Best Buy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel