Customer Ratings & Reviews
- Model:
- RS27T5200WW/AA
- SKU:
- 6397560
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Nice but.....
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator but dimensions need to be given with doors open also and how much clearance is going to be required we needed about another 1/2 inch to make it work properly
I would recommend this to a friend- Cons mentioned:Ice maker performance
Meh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice machine broke multiple times. Other than that it's pretty good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PaulO,
We appreciate your feedback. We want to speak with you directly to provide better support for your ice maker.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146065721) to help our team pull up your information when you message us.
Have a great day.
-John
DO NOT BUY! No Warranty.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst possible appliance I ever had in my life. This refrigerator simply stopped working after less than 2 years. They made me wait 4 month between fixes to just tell me at the end it's unfixable and they will no cover it. They do not honor their warranty what so ever. They will fabricate an excuse to not grant it after it stops working out of the blue. Worst company ever. You are goin to loss your money GUARANTEED.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your frustration with your overall experience. Allow us to get you the help you need, SimonV.
We would like to speak to you personally to discuss this matter further and better assist you with your fridge. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148753978, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Space
Great second fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. This fridge is not our primary fridge and keep it in our garage for extra space. It is very roomy for what we use it for.
I would recommend this to a friend - Pros mentioned:Overall performance
Samsing 2 door fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my father in law. Good fridge and it can be bought in white, black or stainless !
I would recommend this to a friend - Pros mentioned:Size
Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like that it is bigger than average Also cool it doesn’t have exterior handles
I would recommend this to a friend Got a bad one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall probability a good refrigerator but the one i received is collecting frost in the freezer section and already told it needs to be replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tony,
Thank you for taking the time to leave this review.
We understand that your fridge has too much frost.
Moisture forms in the fridge when warm air enters through a door left open, warm or hot items are stored inside, or compartments are not sealing properly. When moisture freezes, it becomes to frost. So let's look at where the frost is and what we can do to prevent it from happening in the future. Please see the link for more details.
Frost forms in the freezer or refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Cooling issues with Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
My Samsung refrigerator is too cold
https://www.youtube.com/watch?v=40o6rKjU9UM
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144925979) when you message us to help our team pull up your information.
Have a great day.
^Charles
Nice but wouldn’t recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator but the water dispenser and the ice are in awkward place. You have to use a wide cup to try and catch all the ice and still some falls.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for taking the time to leave this review.
We understand that the water/ice dispenser is in an awkward location.
The opening of the container should be placed as close as possible to the chute to catch the ice and water.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144948023) when you message us to help our team pull up your information.
Have a great day.
^Charles
Fridge stopped working
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only having this fridge for 8 months it stopped working
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your disappointment with the refrigerator's current state is valid. Let's proceed and get you the help you need, Tadams.
It would be awesome if you could tell us more about the fridge so we can better support you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147004606, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Overall performance
Great for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced my previous refrigerator and this was the perfect replacement for the price.
I would recommend this to a friend Frustrated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience getting ice and wster hooked up. Made 3 appointments and it was 3 no calls no show. Had the refrigerator 2 months and wster is still not hooked up.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Buyer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are exchanging our Refrigerator and Microwave for a different one but will review it when it arrives. The staff so far have been amazing!
No, I would not recommend this to a friend Delivery issues for installation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was on time as reported. Only issue was the installers was unable to disconnect water line from old refrigerator. Had to call a plumber to shutoff the water supply, remove the old copper line from the wall spout and from the old refrigerator. My cost for an emergency plumber trip charge of $50 to remove. Is this a reimbursable cost to me? Other than this issue I'm pleased with the Samsung, beautiful. Another I'd originally ordered a Frigedaire on 10/8/2020 with a forecast date of 2/4/2021.
I would recommend this to a friend- Pros mentioned:Overall performance
27 cu Ft Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator meets our expectations! It was good value for the money!
I would recommend this to a friend - Pros mentioned:Overall performance
Great fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent fridge. Has everything we needed. I would definitely recommend.
I would recommend this to a friend Okay
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is okay. I like the ice maker because you have 2 different types of ice that it makes. Crush ice and cube not all refrigerators have that option.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I am glad to see that you are enjoying your new Samsung Refrigerator and we appreciate you for taking the time to post your review. We are glad to welcome you to our family. Thank you for choosing Samsung for your family's needs. ^Brad
- Pros mentioned:Design
5 star
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s the best fridge I’ve had and looks nice. Always wanted one of these.
I would recommend this to a friend NEVER AGAIN SAMSUNG(JUNK)
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Where do I begin, last year I bought ALL new appliances , fridge and stove, washer and dryer, tv AND the wife’s cell phone 1 year after my fridge was installed it died, we lost everything. It has been 2 MONTHS. Many repair visits still have not fixed it, I don’t want to deal with this anymore, I want a replacement fridge or my money back. I DO NOT WANT TO HAVE TO GO THROUGH THIS when every appliance decides to die one at a time. THATS WHY I BOUGHT ALL NEW ONES . THOUSANDS OF DOLLARS WORTH. I need help here. The phone calls mean nothing , the repairs still haven’t worked. My wife and I have had to take too many days off work and 2 months later I still have no fridge. This is enough for me to never buy another Samsung product, sell all of these and tell everyone the same. JUNK
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to speak to you directly and get more information about your refrigerator for better assistance, TroiM.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145620799) to help our team pull up your information.
Have a great day.
^Camille
Not Cooling Well
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not cooling enough on the refrigerator side and not really making things in the freezer side frozen
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
Having a working refrigerator is essential for storing your food. Checking the settings is easy enough. Let me guide you.
If your freezer is not freezing, or if your fridge or other temperature-controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature. Please check these links for details.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
What to do if your refrigerator is not cooling | Samsung US
https://www.youtube.com/watch?v=ogwmuhLH4G4
Cooling Off mode (also known as Demo mode or Shop mode) will disable the cooling systems of the refrigerator and also disable ice making and the water dispenser. Please check this link for details.
Samsung refrigerator shows OF OF, O FF, or scrolling bars
https://www.samsung.com/us/support/troubleshooting/TSG01201784/
To save energy and prevent potential cooling issues, noises, or leaks, your refrigerator needs to be level. Please check this link for details.
How to level your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00062321/
When your leftovers seem to go bad after one day, or ice cream is only good the first time you open the carton, it's a clear indication that the refrigerator and freezer temperature needs to be adjusted. Please check this link for details.
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS00080450/
Trying to judge whether the refrigerator is cooling enough can be difficult, but the two most common guidelines are that the display will blink or show an error code if it detects something is wrong or food will be spoiling before its expiration date. Please check this link for details.
Refrigerator, Freezer, or FlexZone is not cooling enough
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
We know that your fridge plays a critical role in your family's diet. And the larger your family, the more food you will need. Please check this link for details.
Tips for an organized Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00084845/
For the fridge's exterior, use a stainless cleaner, polish, or soft cloth, and always wipe in the grain direction. Never use abrasive cleaning products, as this could scratch the fridge's finish.
Please watch these videos for some tips and guides.
How to clean your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=Gw_NOk1rLAY
How to deep clean your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=vWp2bnE3uhQ
There are several reasons why your refrigerator Samsung is not cooling. Some problems you can fix yourself, while others may require a technician to diagnose and repair. Please check this link for details.
8 reasons why your Samsung refrigerator is not cooling https://www.samsung.com/my/support/home-appliances/8-reasons-why-your-samsung-refrigerator-is-not-cooling/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145559602) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
- Pros mentioned:Capacity
Organize
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plenty of room to store all of our groceries, as well as frozen items.
I would recommend this to a friend