Customer Ratings & Reviews
- Model:
- RS27T5200WW/AA
- SKU:
- 6397560
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker performance
Worst fridge ever!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker broke in less than a month. The ice is all froxen together and the water will not dispense. It should not break down in less than a momth. Going to return and get a differnt make.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello CesarSf,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having issues with your ice maker as it broke in less than a month, ice is frozen and the water will not dispense. It saddened us to hear that you are returning the product. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ to guide you on the issue. Just click on "Ice bucket is stuck or has a block of ice" for the troubleshooting steps.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001875/ for water dispenser issues. Just click on "Water does not dispense at all" for the troubleshooting steps.
You can visit this link https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA for the warranty information of your refrigerator.
I also recommend watching the video on this link https://www.youtube.com/watch?v=EsbHtpc1ak4 on how to maintain the ice maker in your Samsung refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144413725.
-Noraina
Fridge
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My refrigerator only lasted about 14 months. The internal compressor was defective.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SeanS, we understand if your compressor is defective. We want to speak to you directly to provide support and see what options we can offer to fix your fridge.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151545326) to help our team pull up your information.
Have a great day.
^Camille
Great Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent refrigerator, roomy, great lighting and looks nice.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Noisey Now
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has never made ice, sounds like theres water somewhere in refrigerator..dont quite know where yet. Also has gotten extremely noisey, literally will make you jump. Thank goodness I purchased the extra warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, MssParker!
We are here to help you get your ice maker to work properly.
There are a few factors that can cause an ice maker to not work. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
Noises from your ice maker or compressor should never get so loud that they interrupt conversation. This guide will review potential noises and advise you of any steps you should take when there is something you can do to prevent the noise.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145274322) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Not good as use to be,disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first looks good and functional,however after approx 6 months starting to develop malfunction and all the fridge compartments start to froze the food no matter what you try! Not quality and reliability we expected! I don’t recommend
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, Shiro.
Let us help with the cooling of your fridge.
The link below will show how to fix a fridge that keeps freezing the food in the compartment. Please also click the blue phrase "frost in the refrigerator" if the vents (the openings) on the back wall of the refrigerator are covered in ice or frost.
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145839682) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
- Pros mentioned:Space
Loving my refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this new refrigerator. So much room on both sides.
I would recommend this to a friend Samsung refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Handles are flushed hard to grab doors it Take a little of getting used to
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello dave,
Thank you for sharing your feedback about your Samsung refrigerator. I understand you're having an issue with the handles as it's hard to grab. I do apologize for the inconvenience this has caused you. We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
To help you with this, I am providing you this link https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA for the warranty information of your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https://www.samsung.com/us/support/. It has all the troubleshooting guides and other references you might need for your refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144186969.
-Noraina
Great Value Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so glad to have an ice maker in the door again! Yay!!! This is not the fanciest refrigerator but it does tick all of the boxes for me. I like the side by side style instead of the "laundry basket" organization method used in those bottom drawer freezer models.
I would recommend this to a friendFridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not big enough, thought side by side would have more space and things be more accessible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Motijohn, I would like to congratulate you on your new Samsung Refrigerator and thank you for taking the time out of your day to post your review. I understand how it feels when your expectations are not met. We are grateful for good feedback and welcome you to our family. Thank you for choosing Samsung. ^Brad
- Cons mentioned:Ice maker performance
Buyer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker is blocked always So no Ice comes out Finger prints show galore Can’t change temp on frig or freezer A true disaster
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Keller,
We apologize that your experience with the fridge was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Thank you for taking the time to leave this review.
If your ice maker won't stop making ice, it means ice is not piling high enough to reach the sensor or arm, typically because the ice bucket is not in the proper position.
Samsung ice maker makes too much ice https://www.samsung.com/us/support/troubleshooting/TSG01203469/.
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker https://www.samsung.com/us/support/troubleshooting/TSG01207806/
How to maintain the ice maker
https://www.youtube.com/watch?v=EsbHtpc1ak4
Here is a guide to keeping your fridge in pristine condition.
A plan for keeping your Samsung refrigerator clean
https://www.youtube.com/watch?v=Gw_NOk1rLAY
To change the temp setting, please see the link below.
Feature panel on pages 30 to 32
https://downloadcenter.samsung.com/content/UM/202002/20200209000842125/SBS_RS5300T_DA68-03958J-01_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144834640) to help our team pull up your information.
Have a great day.
^Charles
sony receiver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not as powerful as expected and antenna was poor. SORRY POOR CHOICE my fault
No, I would not recommend this to a friendIs this Best Buy or Big Lots?!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 stars is a generosity. Lasted 8 months before it stopped cooling and freezing. If you ever buy anything from Best Buy, make sure you also purchase the Geek Squad warranty because you will need it 100% this is the 3rd frig, I have purchased from Best Buy and none of them lasted over 9 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tabi.
Thank you for your review.
We would love the opportunity to speak with you about this concern to determine how we can best assist you with this.
Please reach out to us directly on the following options
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number (GCIC) to help our team pull up your information.
Have a great day.
^Camille
Decent fridge foe the price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disnt realize this was not smudgeproof. Torally my fault. Otherwise it is decent
No, I would not recommend this to a friendplenty of room
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.every section of fridge is is cold like the back of the fridge.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Worth it as long as you don’t want it to work
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy, had it for three months...I’ve maker (when I delivers ice) only gives a little but if crushed. Technician (who was 2 hours late) said it was a design flaw and we just have to clean it ever time .
No, I would not recommend this to a friend - Cons mentioned:Ice maker performance
Frg
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a small ice marker and it very slow in making more ice. And was promise a new water line to set up with refrigerator but did not get it or even have any recorder of it Very bad service
No, I would not recommend this to a friend Samsung refrigerator side by side stainless steel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough areas for large containers plastic was difficult to remove
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Star, I am so glad you are loving your Samsung Refrigerator. I appreciate your feedback and look forward to telling our design team about it. Thank you for being a part of our family and for trusting Samsung in your home. ^Brad
Freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Price and quality service from purchase to installat
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
Your honest review of your fridge is very much appreciated.
That's an excellent choice; we're delighted to hear you're happy with it!
Should you need more assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
- Cons mentioned:Ice maker performance
ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker has not worked since day one. it makes ice fine but does not dispense it properly. It doesnt start without me having to put a finger in the actual dispensing hole.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there jimbob! I can provide this link (https://bit.ly/34yJxtS) that I think will be helpful. It has information on what to do if the ice maker is not working. ^Jecca
Justok
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator constantly has fingerprints on it. Less storage than original refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Refrigerator. I have some helpful information to provide that might help organize your unit so that you can get the optimal use of space. See link below:
https://www.samsung.com/us/support/answer/ANS00084845/
Thank you for choosing Samsung. ^Brad