Customer Ratings & Reviews
- Model:
- RS27T5200WW/AA
- SKU:
- 6397560
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Bad electrical, Has Cold Spots
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two major problems: 1) The appliances trips the GFI outlet, every time. This a known problem. The Samsung repair guy said it’s a problem with the house wiring. The electrical contractor says GFI circuit is required by code, and he refused to change the circuit. I had to replace the GFI outlet with a standard outlet myself, against building code. 2) The fridge has cold spots. Some items don’t get cold, other items freeze. I’ve never seen that, and I’ve owned at least 10 refrigerators over my life. Sorry to disappoint, but this is not a good appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Jaycee, I realize you are having some problems with your Samsung Refrigerator cooling and there was an electrical concern. I know that must be alarming but I want to make sure your re having a great experience with your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
If you need any assistance, we are here for you via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143617401. We would like to welcome you to our Samsung family. ^Brad
- Cons mentioned:Ice maker performance
Ice machine horrors!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ice machine is the absolute WORST if u love ice don’t buy this refrigerator at all!’
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Playgirl236, I see that you are experiencing issues with your Samsung Refrigerator ice maker and know how frustrated you are. I would like to offer some assistance to ensure that you are only getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
If the issues still persists, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143510257. We thank you for being a part of our Samsung family. ^Brad
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry can't write a review. Don't have the product yet
I would recommend this to a friendTerrible service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this fridge 3 weeks ago and delivery got postponed each week, left work for delivery no call no show. Ended up canceling order and found cheaper at Karl’s!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for choosing Samsung for your fridge needs. We are saddened to hear that you canceled the order, as the delivery of your fridge was posted every week for 3 weeks. We look forward to working with you in the future.
Have a great day.
^Camille
unhappy cutomer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed, the delivery date has been changed several times. refrigerator was delivered with huge dent in upper left corner of door and another dent on side. refused delivery
No, I would not recommend this to a friend- Cons mentioned:Ice maker performance
Don't waste your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even ONE star rating. Horrible purchase. Ice dispenser quit working 19 months after we got and out of warranty and Samsung is not helpful at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ang19,
Thank you for bringing this to our attention. I see you have some concerns with the 27.4 Cu. Ft. Side-by-Side Refrigerator. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
A few factors can cause an ice maker not to work. If the ice maker appears not to be making any or enough ice, low water pressure or a faulty water filter may be to blame. When the ice maker makes small, cloudy, or clumped ice, it could be something as simple as a dirty water filter, low water pressure, or high mineral deposits in your water. In the event of a frozen ice bucket, some troubleshooting may be needed, and service may be required.
The ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: INSERTGCID
Have a great day.
^Charles
- Pros mentioned:Capacity, Design, Overall performance
Great buy for large fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the fridge around the holidays and it worked perfectly. The size is outstanding for a 5 family household and the sleek design enhances my kitchen. The features are simple to use and the price was very reasonable since it was on sale
I would recommend this to a friend Horrible quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator lasted 4 days and then stopped cooling. Display said freezer was at -3 but everything was thawed. Unfortunately Best Buy's customer service performed even worse than the refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AndyC, I understand that your experience has been less than ideal and we would love to speak with you to see if we can help . you can reach us at anyone of the following using ticket: 1142096180
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398) ^nic
Smh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a dent when they delivered, and had to get a replacement. Had to wait two weeks for replacement.
I would recommend this to a friendBrand response from Samsung
Posted .Good day, LaVanda.
Here at Samsung, we always place a high priority on your satisfaction.
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a wonderful day!
—Vannesa
- Cons mentioned:Ice maker performance
DO NOT BUY
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker design is lousy. Ice gets stuck in the chute always. I regret buying this with ice maker which is not usable
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Rt2021, I hear you have issues with your ice dispenser on your Samsung Refrigerator and would like to help. We know this can be frustrating when your appliance is not working properly and would like to provide some helpful information that can resolve your issue. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
If you need any assistance, we can help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143393972. We thank you for choosing Samsung in your home. ^Brad
Beware of buying open boxes model!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an open box model! Asked if anyone was wrong with it, they said no it just has a dent. Got it hooked up and it lasted 2 days prior to it leaking refrigerant! We called Samsung and they sent out a technician and said it looks like someone tried to work on this before. But now we are without a fridge for 2 weeks or longer!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi hellonikki7,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146985446) to help our team pull up your information.
Have a great day,
-Ernest-
Not very happy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were scheduled to receive this item in September. It came in damaged. We've now been waiting a month to receive it!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Our new refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been almost identical to our last one. I do miss not having a butter tray, and also miss the extra door shelf. But overall it's a good replacement.
I would recommend this to a friendjust okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What bothers me most, is that there is no light on the water/ice dispenser. The refrigerator door is VERY heavy. I have to be careful to close it and not just push it lightly as with my old one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello justokay! We appreciate you for taking your time to tell us about your experience, because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. Again thank you for being an important part of the Samsung family. ^Nic
Ask to have bestbuy guys not 3rd party
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guys were 10 times better then the 3rd party ones that had dropped something in the morning. I have 2 difference orders. Amazing the difference
I would recommend this to a friend- Pros mentioned:Overall performance
Samsung Refrigerator
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks pretty, but broke down fast it started freezing all of my groceries Fan was laboring and began freezing everything
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142585838. We thank you for being a part of the Samsung family. ^Brad
- Pros mentioned:Design
Water/ice dispenser broke after 3 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the look but water/ice dispenser malfunctioned after 3 days.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Penelope, I understand how frustrating it is when you purchase a refrigerator and it does not meet your expectations. If you are still having issues with your unit, I would love to speak to you about this matter. Please feel free to reach out to me directly via one of the following options and reference ticket number #1142527480.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being a Samsung customer! ^Lena
Neveragain
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery sucks men to weak to carry up fridge. My daughter and I carried it up the stairs. I’m 61 . Called and complained got not even we are sorry. Will pay off card and never shop there again.
No, I would not recommend this to a friendMissing accessories that will connect to water pip
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought by delivery left it at home but no hoses and any other accessories that comes with it, it should include installation none
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
- Pros mentioned:Overall performance
Good fridge, bur best buy service es terrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is great but the services from Best buy is very bad
I would recommend this to a friend