Customer Ratings & Reviews
- Model:
- RS27T5200WW/AA
- SKU:
- 6397560
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Samsung Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never had a brand new appliance and I absolutely LOVE this refrigerator!!!! The wait time from when I ordered it to when it was actually delivered was awful. But I LOVE MY NEW FRIG!
I would recommend this to a friendRon
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like it but the only thing we have against this is the ability to open freezer door because it is too close to the wall which does not allow it to open fully. Not you fault
I would recommend this to a friendMissing part's
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator was miss a tray on the door keep calling and i get nothing from best buy but transfered from person to person.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
Refrigerator does not cool properly
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst refrigerator ever! It cools only the top half of the refrigerator then freezes other. My milk curds and salad wilt. I hate I ever saw this refrigerator. I have lost so much money in replacing food and taking off for a repair person to come out. Then Samsung has the audacity to say it’s my fault for buying to much food. I wish I food get my money back for time, money, and sanity wasted
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Alyssa,
Thank you for bringing this to our attention. We understand how inconvenient it is to have a refrigerator that doesn't cool correctly and if your time and money got wasted because of the issue. We apologize if it didn't work as you expected. Our goal is to ensure our customers get the best value with their money. We're here to help.
For cooling issues with Samsung Refrigerator, attached here is a link to the troubleshooting guide you may try, which can help us rectify the problem.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
I've also included another helpful link to a troubleshooting guide that you can check if the refrigerator or freezer is not cooling enough. You may click the link below so you'll be routed to our Support Page.
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community
https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144153345
- Angelica
Water and ice stopped 3 days installed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful fridge but water and ice stopped working after three days. The panel refuses to switch from water to ice.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JJ12,
Thank you for bringing this to our attention. We appreciate you letting us know that you cannot switch from water to ice using the panel on your Samsung refrigerator. It's not the experience we want you to have with one of our products. We're here to help.
Attached is a link to the troubleshooting guide that you can check, which may help fix your Samsung refrigerator ice dispenser issues.
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
You may also check the helpful link below if the ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I've also included a troubleshooting guide for the control panel issue on your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144319110
-Angelica
Perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So much room! The door shelfs are so roomy so we have so much more room on the normal shelves. It’s absolutely perfect!
I would recommend this to a friendExpensively cheap
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just found out that they are known for having the worst compressor life out of other brands
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RamonR,
Thank you for taking the time out of your busy schedule to review your Samsung refrigerator model.
Samsung refrigerators are covered by warranty, and for this model, I have listed the coverage general warranty details.
a. One (1) year parts and labor.
b. Five (5) years of parts and labor on a Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing).
c. Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Please click on the link below for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/RS27T5200SG/AA/
To better assist you and to collect more details about your compressor, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146239440 to help our team pull up your information.
Leo
Don’t purchase this refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator started leaking water underneath leaving a puddle. Eventually I noticed after 3 days and it was a mini flood that warped my wood flooring. Brand new already leaking!
No, I would not recommend this to a friendBrand response from Samsung
Posted .JoBlo, having a leak underneath your fridge can be frustrating. Let's get this taken care of.
Below is a guide to help you diagnose the leak of your fridge. Kindly click on the embedded text and watch the entire video.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147929185) to help our team pull up your information.
Have a great day.
^Camille
Broken icemaker
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice refrigerator however the ice maker has several bad part’s that Samsung knows about.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We are glad to hear that you are using Samsung products. We are here to help you out with your ice maker concern, you may click the link below to assist you on this matter.
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144938680) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Best fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it has been great poros out water really fast and clean compared to others highend fridges that don’t compare to this one
I would recommend this to a friendNice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is nice, but does not have the cold cuts tray in the middle that my old one had. Overall, its not as large.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Never again
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst appliance I’ve ever owned. I’ve had it for 2 years and 3 months. We never liked the ice maker - it always spilled ice all over the floor. But when the fridge was 2 years old (exactly), the ice maker started to freeze and no ice would come out at all. It would just make a grinding noise. We repeatedly cleared the ice exit but it would freeze again in a couple of hours. On Christmas Eve the condenser died. We lost all our food - frozen and refrigerated. I am beyond upset that a 2 year old refrigerator dies. I would never buy another Samsung appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Summer,
Good to read your review about your Samsung refrigerator.
For the ice maker to operate properly, a water pressure of 30 to 120 psi (206 to 827 kPa) is required, and to ensure optimal performance, we recommend setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
Here are the links/videos:
Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc
What to check when there is no ice or not enough ice from the ice maker or dispenser: https://www.youtube.com/watch?v=heJu7r3JqNc
Test or reset your Samsung ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Understand the noises coming from your Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung freezer is too cold: https://www.samsung.com/us/support/troubleshooting/TSG01109866/
Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/
What temperature should I set my Samsung refrigerator to?: https://www.samsung.com/us/support/answer/ANS00080450/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145287333), which will help our team pull up your information.
Have a great day.
Melardo
- Cons mentioned:Ice maker performance
Junk, Samsung sucks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. Less than a month in and ice maker already quit working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Tennisfreak, I understand you have some concerns with the performance of your Samsung Refrigerator ice maker. I would like to provide you with a helpful link to ensure your getting the best out of your unit. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
If you have any further concerns, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143984894. As always, thank you for choosing Samsung in your home. ^Brad
Samsung great refrigerator.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was delayed multiple times but we love this new refrigerator (great ice maker). Took 2 months to get and delivery and installation (water line) was perfect.
I would recommend this to a friendDO NOT BUY
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never write reviews, but felt like I needed to warn people DO NOT BUY THIS FRIDGE! Broke in a year and a half and replacement fan is rare. Bought many Samsung around the same time and never again will I buy Samsung because of this fridge. Just hope the rest last longer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to know more about what transpires with your Samsung refrigerator, Olson. We'll be glad to look into this for you!
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Scratched east
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already had scratches. My older stainless steel refrigerators lasted more than 10 year w/o a scratch. They don’t make things to last any more
No, I would not recommend this to a friendBad deal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived dented and dinged. Does not look like a new unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Great deliveryexperience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with the Team delivering our unit today. Very professional group that did a great job.
I would recommend this to a friendBest Buy service is horrible.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy Service is horrible. I paid for relocation of old Fridge but the guy who delivered didn't want to move the fridge and said I will get my refund. Its has been 6 weeks and after talking to 4-5 different geek squad associate, I still dont have my refund. I must have spend 5-6 hours on phone in the last 2-3 weeks with no luck. Horrible service.
No, I would not recommend this to a friend- Pros mentioned:Capacity, Overall performance, Space
Great refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator. Only thing I could say negative, is that the door doesn’t look closed. Through us off for the first week or two. Lots of space!
I would recommend this to a friend