Customer Ratings & Reviews
- Model:
- RS27T5200WW/AA
- SKU:
- 6397560
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker performance
Dont buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got rid of a Samsung refrigerator because of ice maker problems and my brand new one has similar issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there JoeB, I see that you are experiencing ice maker issues in your new Samsung Refrigerator and realize that is not ideal. I would be frustrated as well. I would like to make sure that you are getting the best performance from your machine. See link below: https://www.samsung.com/us/support/troubleshooting/TSG01001012/
If you continue to have issues, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143358626. We thank you for being a part of our Samsung family. ^Brad
Fantastic for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the only fridges with an outside water filter for under $1500 in black stainless
I would recommend this to a friend4/5 stars
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fridge. My only complaint is the ice shoots everywhere when I try to put it in a cup.
I would recommend this to a friendNot worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this refrigerator for 2 months and the freezer and refrigerator both stopped working. Been on the phone with Samsung most of the day, technician first available is in 7 days. 7 days without a refrigerator or freezer. Best Buy installed the water line that's been leaking every since it was installed. I surely regret this purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We recognize the urgency with which your fridge must be fixed, CarolB. Here are some easy solutions to eradicate the leaks coming from your unit.
Refrigerator water leaks are often caused by loose connections or improper installation and can even simply result from residual ice shavings melting in the chute. You'll need to ensure your water line and filter are connected and installed correctly. Learn more from these details.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
You may watch our youtube video about "How to prevent and stop water leaks from your refrigerator":
https://www.youtube.com/watch?v=uU6XADBosVo
For additional information, you may check out this link about "Refrigerator has no power":
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
Self-diagnosing power issues for your Samsung refrigerator:
https://www.youtube.com/watch?v=q1hwOD0j-hY
We'd like to speak to you directly and get more information about your fridge for better assistance.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145402925, to help our team pull up your information.
Have a great day!
^Chrystel
Samsung Fridge Sucks, Broke After 8 Months
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible unit! I've had it 8 months and it just stopped cooling. All of my food has gone to waste. Had to wait a week just to get someone to look at it, and when they did, they only diagnosed w/o giving a timeline on when parts will be in or when they will be back out to fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Refrigerators are an essential part of a household. We wish to help with what you are experiencing with this Samsung refrigerator model.
I have shared a Samsung link below that can help.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
I have also shared the user manual link below. Please refer to page 45 for additional steps that will help.
https://downloadcenter.samsung.com/content/UM/202002/20200209000842125/SBS_RS5300T_DA68-03958J-01_EN_MES_CFR.pdf
If the steps in the Samsung link as well as other related links and on the user manual have been accomplished and you experience the same, on your most convenient time, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care:
1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1145102972 to help our team pull up your information.
Leo
Not worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water comes out so slow. Very bulky but not a lot of space. Ice cube tray is small. You need to create a backup to store ice.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Value, I understand you have some concerns with your Samsung Refrigerator water dispenser dispensing slower than expected. I would like to provide you with some helpful information on that and also forward your design concerns to our design team for future products. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-dispenses-slowly
If you need any further assistance, we are here to help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143683575. We want to welcome you to our family and thank you for choosing Samsung. ^Brad
Worst ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge didn’t even work for a month! Worst company to deal with EVER! Referred us to Samsung for warranty repair. I think they sold us a lemon. The first fridge came complete dented and the second one broke after 2 weeks! Total junk!
No, I would not recommend this to a friendBrand response from Samsung
Posted .I see that you're working with an authorized Samsung service center to resolve your issue. Thank you for taking the time to share your experience and for being a Samsung customer! ^Ty
Will never buy an appliance from Best Buy Again
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this in November. Chose home installation & delivery. Horrible experience. Jan 28 now and refrigerator door does not stay closed. Best buy sent people to see it twice and nothing has happened. Now im told i have to deal with samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .StephanieE, we understand the experience you went through. Allow us to get you the help you need.
Below is a link to help you diagnose if the door is not closing. Please click on the embedded word.
Refrigerator or freezer doors will not close
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#hinged-door-on-the-refrigerator-does-not-close
Please see page 25 under the "STEP 5 Adjust the door height" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146793167) to help our team pull up your information.
Have a great day.
^Camille
Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful item, excellent quality the best choice.
I would recommend this to a friend- Pros mentioned:Capacity, Size
Extremely satisfied
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator, very spacious, well lighted. I'm really glad I decided to update and with the sale price of this unit this was a win win.
I would recommend this to a friend - Cons mentioned:Ice maker performance
Do not want another!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker did not work. Freezer was freezing up with ice all over it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having issues with your refrigerator as the ice maker is not working and the freezer was freezing up with ice all over it. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ to guide you if your ice maker is not working.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001791/ if the ice bucket is stuck or has a block of ice.
I also recommend watching the video on this link https://www.youtube.com/watch?v=EsbHtpc1ak4 on how to maintain the ice maker in your Samsung refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144594401.
-Noraina
My favorite fridge of all time
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome Fridge. It holds all the food, and leftovers, and there’s still more space
I would recommend this to a friendVery disappointed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this refrigerator a month ago and have dealt with water leaking the from the day the water line was hooked up. Waited 2 weeks for a technician to come out and 3 hours after he left it’s leaky my again. Terrible customer service, very dissatisfied!!!
No, I would not recommend this to a friendit is in the spoil zone after door being damaged
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the door was damaged by third party and the item is now in the spoil zone while i wait another month for a new refrigerator on backorder.
No, I would not recommend this to a friendHeavy doors
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge doors are so heavy they have to be pushed closed Also the freezer door is designed to be missing one storage piece
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Refrigerator and thank you for your review. We are excited to be your newest addition to your kitchen. I see that you have some concerns with your unit, if you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143213007. We welcome you to our family and thank you for choosing Samsung. ^Brad
Pgs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a excellent refrigerator. No exterior handles make clean it easy
I would recommend this to a friendNever hooked wzter line up
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never Hook up the water line i was mad guy said they dont do that wow
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobinC,
We understand your disappointment right now. Let's further assist you with the water line.
I've shared the manual to learn more about connecting the water supply line to your fridge. Kindly read pages 27-28.
User manual:
https://downloadcenter.samsung.com/content/UM/202407/20240730235132851/SBS_RS5300T_DA68-03958J-06_EN-MES-CFR.pdf
To better assist you with your overall experience with the installation, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
- Cons mentioned:Ice maker performance
They didn't come prepared to install the water lin
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still don't have water or ice from my new refrigerator
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PhastPhil! If you'd like to do the water line installation on your own, we have instructions in the user manual (https://bit.ly/2YJIcyn). How to install the water line begins on page 26. ^Jecca
Excessive frost build up for no apparent reason in
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within a few days of plugging in the unit, excessive frost is building up in the freezer. No apparent damage to the door seal/gasket. Low humidity in room where unit is located. Freezer door had only been opened once in first 3 days. Freezer temp set at zero F. Yet excessive frost built up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day!
Allow us to help prevent the buildup of frost in your freezer.
Moisture forms in the fridge when warm air enters through an open door, warm or hot items are stored inside, or compartments are not sealed properly. Let's take a look at where the frost is and what we can do to prevent it from happening in the future.
Frost in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
More helpful information can also be found on page 46 of the user manual:
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145283095) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought a new one but it works like the old one, first day of installation the water was leaking
No, I would not recommend this to a friend