Customer Ratings & Reviews
- Model:
- RS27T5200WW/AA
- SKU:
- 6397560
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Samsung is JUNK!!!!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GOT SCREWED IT IS A PICE OF CRAP. Best Buy should get sued for selling this JUNK. They still have this crap on the floor like it is worth even looking at it. IF IT SAYS SAMSUNG STAY AWAY
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There.
We apologize for your experience with the 27.4 Cu. Ft. Side-by-Side Refrigerator was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144730478
Have a great day.
^Charles
- Pros mentioned:Capacity, Design, Size
Christmas from SR
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super excited about my new refrigerator! It’s sleek and very roomy inside.
I would recommend this to a friend Not the best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have received 2 deliveries with the same fridge already all both of them came damage.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
This isn't the experience we want you to have. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your specific concerns.
Have a great day!
Chrystel
good refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is very good and I will recommend it to my friends and family
I would recommend this to a friendBad experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product came late and they left after 2 minutes of being at my house after I talked to them on phone and said I was 10 minutes away then when I wanted a refund they said I have to wait to get a check now I'm stuck without a fridge
No, I would not recommend this to a friendBeware
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit stopped cooling after 6 months ! Temperature inside fridge was 55 degrees ruining my food .. Samsung won’t send a technician out until next week ! Absolutely unacceptable Samsung !
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Paulw!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 27.4 Cu. Ft. Side-by-Side Refrigerator - Stainless steel. I sincerely apologize for the inconvenience caused by your Samsung Refrigerator stopped cooling. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to address the cooling issue on your Samsung Refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all.
You can also access the link about the user's manual for possible causes why it's not cooling on page 45:
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf.
I also shared the link for warranty information:
https://www.samsung.com/us/support/service/warranty/RS27T5200SG/AA.
Your Samsung Refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period of:
One (1) year parts and labor
Five (5) years of parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144600199
Have a great day.
Leo
Worst delivery ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took almost 3 weeks to get my fridge. They rescheduled 3 times. They came to my house but couldn’t get the fridge upstairs. I had to buy ice/lunch/dinner and even adjust thanksgiving because of the delay.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi enol,
Congratulations on your new Samsung refrigerator! We appreciate your patience in waiting for the delivery of your appliance.
If you have inquiries and need further assistance in the future, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1144971458.
Thank you for choosing Samsung and have a great day!
^Rainly
Never buy an open box item from Best Buy.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had some parts missing and both Samsung and Best Buy refused to solve the issue. If you buy an open box item you have no warrantee and no service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
They don’t care
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered it had to wait for ever to get it. then on delivery day the delivery truck broke down so we had to reschedule another three weeks out that’s when we just canceled the order went to Lowe’s got a better fridge delivered in just a couple days. Would not recommend
No, I would not recommend this to a friendLess than a year and compressor went out
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked this refrigerator until 11 months in the compressor and fan go out. They could not replace the part so they offered refund. Still going through processes to get refunded for food.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Whitney, I am sorry to hear that your experience has been less than ideal. You are a valued customer and your experience matters to us. Based on the information provided you are already working towards a resolution. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143889911) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Very bad service.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got a refrigerator that I did not want. When hooked up it does not work. I will never buy appliances from bestbuy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Gabrielle
Our team appreciates your patience as you deal with the issue you're experiencing with your refrigerator not powering on.
Your observation is highly appreciated, and we will work hard to continue improving our products and services.
I suggest you check this link to assist you with the refrigerator not Powering ON.
Refrigerator has no power - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
Also, for the concern regarding your experience with the retailer, I suggest you get in touch with
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144843206) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Product good, service terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great, service was terrible and still waiting for a replacement door for bringing a scuffed door after having to replace original order due to dent in door on delivery
No, I would not recommend this to a friendDoes not install the ice maker
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well I would love this refrigerator if it was true that it was installed and ready to go when they left!! But no come to find out they will not hook up my ice maker so what now????
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We appreciate the urgency of this review, LindaH.
I have shared your model's user manual for the refrigerator's installation guide. Turn to pages 14-29 for your reference:
https://downloadcenter.samsung.com/content/UM/202002/20200209000842125/SBS_RS5300T_DA68-03958J-01_EN_MES_CFR.pdf
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
Freezer not working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a year old and it's not working properly not cooling properly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand how inconvenient it is to deal with a refrigerator not cooling correctly. Let us assist.
We suggest looking at the troubleshooting link below for your fridge that is not cooling enough. This resource offers additional links that may be useful, including information on the ideal temperature for a refrigerator, tips for ensuring that the door closes properly, leveling the refrigerator, instructions for adding your fridge to SmartThings, any error codes that may be relevant, and a comprehensive video tutorial.
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147479238) to help our team pull up your information when you message us.
Thank you.
-Angelica
Terrible service !
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took a month and half to deliver the items, and didn’t install it although I payed for the installation. Had to hire an independent contractor to install the fridge
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the refrigerator less than 30 days and it has stopped cooling. Both refrigerator and freezer not working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the disappointment when a refrigerator stopped cooling, YvonneP. Let us help.
We have a troubleshooting guide if the refrigerator or freezer is not cooling. The guide includes several helpful tips, such as checking if your fridge is in Sabbath mode, leveling your refrigerator, setting the recommended temperature, and watching a video tutorial that guides you from start to finish.
The refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
You may also check the user manual for other suggested actions when the refrigerator does not chill sufficiently. Turn to page 45.
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146829671) to help our team pull up your information when you message us.
Thank you.
-Angelica
owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to wait for the washing machine... was delivered twice damaged....third time was delivered correct.....no help on phone to talk to the correct agent....was kept on hold for hours....and then they hang up on you.....not a good experience
I would recommend this to a friendTerrible Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse Experience Ever. All my appliances are scheduled to deliver today but now Best buy refuses to deliver my refrigerator! I need all my appliances today as promised!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for letting us know about your experience with the scheduled delivery of your appliances.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
redridgator
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.run .geek squad cant fix it and another repair that cant fix
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jimmycarter1,
We want to understand more about what occurs with the refrigerator and would like to help as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Horrible experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience. “Geeks”need to get real invested people that know common sense don’t deliver damaged merchandise.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We're saddened to hear about the status of your refrigerator when it was delivered.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica