Customer Ratings & Reviews
- Model:
- RS27T5200WW/AA
- SKU:
- 6397560
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Shottie product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a week old and the technician has been called......says it needs a whole system Worked over 30 hours . Freezer not freezing Not happy at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Richard,
I see you are needing assistance with your Samsung Refrigerator freezer not cooling and am glad to see that you are headed in the right direction for a speedy repair. I realize your experience has been less than ideal and I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143221322. We thank you for being a part of the Samsung family. ^Brad
Do Not Buy!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please don't buy this refrigerator. 1 year after purchase it started giving us major issues. Don not buy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that a working refrigerator is crucial, as we use it daily, Camila. We would like to know more about what's happening.
Please get in touch with us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you!
-Angelica
dont buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does not cool , terrible cooling. ———————-
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, JuveN.
Let us help you get your refrigerator to cool properly.
Most cooling concerns can be resolved by adjusting refrigerator settings, practicing proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator.
Please visit the link below to fix the refrigerator that is not cooling at all.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
You may also watch this video for more details.
https://www.youtube.com/watch?v=ogwmuhLH4G4
You may also refer to page 45 (Fridge/freezer temperature is warm) of the user manual:
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145768504) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Price is High
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok but not what we expected. much better in lower prices
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AbuK,
We appreciate sharing your insights about the refrigerator. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
Might be nice once delivered - 2.5 mths later!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would live too - but CAN’T! Don’t have yet!! Even though bought & pd fir - cannot be delivered until May 12th!! Good thing I have back up fridge in garage to keep food in!!
No, I would not recommend this to a friendFrost in freezer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No matter waht we tried there was frost build up in the freezer. Returning.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rose,
We know how the frost build of your refrigerator impacted you. Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
-Kimberly
Samsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not buy this product again. Freezes up no matter how much you adjust temperatures.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi FondaV,
Let us provide the details you need for your refrigerator.
Here are steps to help you stop frost from forming in your fridge. Please click on the hyperlinks for further help.
Frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145997226 to help our team pull up your information.
Have a great day.
^Aloe
Just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok. Pretty basic for the price. No light for ice and water dispensing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JoaquinB,
Thank you very much for your review of our products! Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
- Pros mentioned:Capacity
Great fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very roomie. Love the color. Quality machine. Salesman suggested this model and I am very pleased with this refrigerator..My last Samsung lasted 13 years and I am hopeful this model will also.
I would recommend this to a friend Samsung fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I believed the samsung brand but the fridge failed on the second day, and it was replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
Thank you for choosing Samsung for your refrigerator We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Disappointed
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. I barely got this refrigerator in February and the deli meat drawer already broke.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I understand you are having problems with a deli drawer breaking in your Samsung Refrigerator and know that is upsetting. I want to reach out to you to ensure that you are able to receive a replacement part. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143635548. We thank you for being a part of our Samsung family. ^Brad
Not recommended
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very loud ice maker & doesn't regulate temp in fridge crisper well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, GinaG!
Let us help your ice maker and crisper drawer work properly.
Noises from your ice maker or compressor should never get so loud that they interrupt conversation. This guide will review potential noises and advise you of any steps you should take when there is something you can do to prevent the noise.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
You may also refer to page 45 for more details:
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf
If your fridge or other temperature controlled compartments are not cooling properly, this can be resolved by adjusting the refrigerator's settings, practicing proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
What to do if your refrigerator is not cooling:
https://www.youtube.com/watch?v=ogwmuhLH4G4
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145283168) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Charging us for something we don't have
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charging for something we won't get for a minimum of two months and that is if we get it at all and it isn't damaged. Would never buy anything from Best Buy!
No, I would not recommend this to a friendReally really poor
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really miss the good old days when it was sophisticated. I thought it would be simple.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there.
Thank you very much for your observation of our refrigerator. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
Such A Disappointment
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator was delivered on two separate occasions and was damaged each time.
No, I would not recommend this to a friendMr
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One and half years. And now not working. No cool no good
No, I would not recommend this to a friendFridge makes loud whistling noise, it’s really a
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge makes a loud whistling noise it’s really annoying
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, MiguelM!
Let us help you identify and avoid the noise coming from your refrigerator.
Whistling sounds come from the refrigerator's circulation fans. This guide will assist you in reviewing potential noises and advising you on any steps you should take to prevent the noise.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://youtu.be/cain2xjBCQE
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145237635) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Not worthy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth to buy. Bad quality, had to replace it 4 times due to door issues
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! Thank you for your review. We are sorry to hear that your unit was replaced. However, we are happy that you now have a working refrigerator that is meeting your expectations.
If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143960813
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
Broken before first month
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water and ice cubes dispenser is broken and it is not even 1 month in use
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Dalia, I see you that you are having some performance concerns with your ice cube dispenser. I understand how frustrating it can be and I would like to offer some guides to ensure you are getting the best performance out of your new Samsung purchase. See links below:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
If you continue to have issues, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143749167. We thank you for being a part of our Samsung family. ^Brad
Bug mistake
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 2 months. Had to get with Samsung to get replaced. Took forever Not happy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There.
Thank you for your review. We apologize for your experienced, and if you could give us a few more details about your refrigerator that stopped working.
Please get in touch with us via one of the following options for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144908417) when you message us to help our team pull up your information.
Have a great day.
Melardo