Customer Ratings & Reviews
- Model:
- RS27T5200WW/AA
- SKU:
- 6397560
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Damage
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All food on the fridge get damaged frozen liquids vegetables
No, I would not recommend this to a friendBrand response from Samsung
Posted .Luis, Let us extend our help by assisting you with your refrigerator.
Frost (or ice) sometimes occurs in the refrigerator compartment. Here is a link to help you resolve this.
Frost in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145983865) to help our team pull up your information when you message us.
Have a great day.
-John
not cooling
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.broke down within 2 months. not cooling or freezing/ samsung repair center has terrible service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lilia!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 27.4 Cu. Ft. Side-by-Side Refrigerator - Stainless steel. I sincerely apologize for the inconvenience if your Samsung Refrigerator is not cooling. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Cooling Issues with Samsung Refrigerator or Freezer": https://www.samsung.com/us/support/troubleshooting/TSG01001027/.
You may also refer to the user manual about "Troubleshooting Checkpoints" about the issue (not cooling) on your Samsung Refrigerator on page 45: https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf.
I also shared the link about the warranty information of your Samsung Refrigerator: https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA.
Your Samsung Refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period of:
One (1) year parts and labor
Five (5) years of parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years Labor on Digital Inverter Compressor Only.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144674930
Have a great day.
Melardo
Missing parts. Please help
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing bottom shelf in freezer. Have contacted still nothing
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Will Never Buy Again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had 3 months and died.Samsung customer service BAD
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for your insight about our Samsung products. We apologize for the vexatious experience with the Samsung refrigerator.
To better assist you on this matter, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144893847) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Don't recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge didn't work from the start. Don't waste your money on this fridge. Had to wait another 2 weeks to get another fridge.
No, I would not recommend this to a friendno title
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just a terrible experience overall. That isn't even the refrigerator we got.
I would recommend this to a friendBrand response from Samsung
Posted .We appreciate your review, DugganK. We would love the opportunity to discuss your refrigerator to determine how we can best assist you with this.
Please reach out to us directly on the following options.
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1145067557) to help our team pull up your information.
Have a great day.
^Camille
Dented appliance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my refrigerator however i have a small dent on it and it must have happened during delivery.
I would recommend this to a friend- Pros mentioned:SpaceCons mentioned:Ice maker performance
Ice despenser does not work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to give it a 3 stars because i love the black stainless steel that match all my other samsung products and we have had it for at least 3years now there is alot of space in the feezer and fridge. The downfall for the freezer is that the ice despenser DOES NOT WORK, its like putting a square peg in a round hole, it jams every time but we have just lives with it and empty the ice in a bucket, the biggest design flaw the only other thing is that the last shelf in the fridge freezes everything thats in the back
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We want to know more about what occurred with the ice dispenser and would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Pros mentioned:Capacity, Design
My Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service was excellent explained everything in detail.Love my new fridge it's roomy and beautiful and great for the price
I would recommend this to a friend Bad fridg
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator does not work. Will not cool below 56. Calling to replace.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your review, LRM5. Let's go ahead and check the settings of your refrigerator.
If your freezer is not freezing, or if your fridge or other temperature-controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature. Please see these links for details.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Refrigerator, Freezer, or FlexZone is not cooling enough
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
What to do if your refrigerator is not cooling | Samsung US
https://www.youtube.com/watch?v=ogwmuhLH4G4
My Samsung refrigerator is not cool enough | Samsung US
https://www.youtube.com/watch?v=FiAGtKdGHPA
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS00080450/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145041328) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They Brought the refrigerator and it was not working it was broken and also lost $300 worth of food
No, I would not recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected. You have to have technical knowledge to work this Fridge
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Fridge.
Thank you for your review.
We would love the opportunity to speak with you about this concern to determine how we can best assist you with this.
Please reach out to us directly on the following options
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number (1144923680) to help our team pull up your information.
Have a great day.
^Camille
Beyond frustrated!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Called saying they were 30 minutes away and never showed up. It's June 5th still no refrigerator.
No, I would not recommend this to a friendBad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad service of delivery, waiting too long for nothing
No, I would not recommend this to a friend1 start
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cools slow, color doesn't look black. Looks like dirty stainless steel.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi carloslamas08,
Thank you for reaching out to us and we are glad to know that you are using a Samsung refrigerator. We apologize for the inconvenience of the refrigerator doesn't meet your expectation and not cooling properly. Don't worry will surely notate your feedback about this matter for a better product in the future.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001027/ to guide you on the issue. Just click on "Refrigerator, Freezer, or Flex Zone is not cooling enough" for the troubleshooting steps.
You can also check this link https://www.samsung.com/us/support/answer/ANS00080450/ on how to set the temperature on your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144585132.
-Noraina
Refrigerator Horror
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful Experience Neber got a chance to ude it because the delivery process was awful.
No, I would not recommend this to a friendFridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure how good this fridge is due to the fact it hasn't been delivered yet. Not scheduled till Oct
No, I would not recommend this to a friendRefrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cancelled lack of communication —we feel due to bad management!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Thank you for choosing Samsung for your Appliance needs. We are saddened that you no longer have the product and would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Ticket number: 1144497677
^Rainly
I will not recommendto anyone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new Refrigerator that does not or has not worked. Ot will be 30 days.what a joke
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Toms! I'd like to provide this link (https://bit.ly/3hBLNFr) to help with this. It is our support page for this specific model refrigerator. From there you can search whatever symptoms you are experiencing to find helpful guides and troubleshooting steps. ^Jecca
Lost oart
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lost a freezer shelf / lost a shelf/lost a freezer shelf
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tony,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the Refrigerator shelf.
Please see the link below to check for the shelf type that fits your refrigerator:
https://www.samsungparts.com/Default.aspx
For future reference, you may want to check this link for other troubleshooting steps on removing and replacing the shelf:
https://www.samsung.com/us/support/answer/ANS00063107/
Please do take note warranty coverage can differ by model/year, please look at the warranty link below to check warranty coverage.
https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference Ticket number: 1144142084
Thank you for choosing Samsung. Have a great day.
-Trisha-