Customer Ratings & Reviews
- Model:
- RS27T5200WW/AA
- SKU:
- 6397560
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker performance
If you want to waste your money, buy this one
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should have returned this after the first issue we had upon opening the box. Our old fridge had stopped working so we needed a replacement right away. I bought this one online to pick up in store the same day. Delivery was a week away and we could not wait. We got it home and set it up, seemed fine. I read to allow time for it to come to temperature and that it wouldn’t make ice for 24-48 hours. Ok, so 72 hours later, we have a total of maybe 6 ice cubes. I purchased the waranty so i contacted Samsung. They said because we didnt have the store professional deliver it and set it up, it voided the warranty I purchased or tje year warranty that comes standard. I was never warned or told that when the warranty was offered and I PAID for it. So, we have someone come look at it at our expense. Nothings wrong. They recommended adjusting the freezer temperature. It said it should be set at 0 but that wasnt working, so they suggested -2. Perfect, next day we have ice. I set the fridge to the recommended temperature of 35. Stuff starting freezing, like hard freezing not just extra cold. So i adjust the temperature to 37, still frozen. Then 38, stuff stops freezing but then it feels warm. I allow a day and it seems to be working. Fast forward maybe 1 and 1/2 months later. Things start freezing again. Now also the ice maker is not working and the freezer has ice build up. We already had it checked and everything was set up correctly, so why is that an issue now?! The ice maker wont dispense ice, fix that . But honestly, what next?! Samsungs service is terrible and they just try to find ways out of honoring their warranty. I would box that fridge up so fast and take it back if i could. Now we are stuck with an inconsistent piece of junk that hasn’t functioned properly from day one and wasted warranty purchase. Save your money and your trouble!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Knowing your overall experience with the refrigerator matters to us. Let's assist you, Herzfam.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
We highly recommend visiting and performing the troubleshooting guide from the manual on page 45 under "Fridge/freezer is over-cooling, to rectify the refrigerator's cooling efficiency.
User manual:
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf
For your reference, when the ice maker stops working, we recommend performing the troubleshooting steps below to help rectify its optimal performance. Kindly choose the topics related to your ice maker experience, watch the instructional video, and visit the hyperlinks.
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
You can also visit this guide when the freezer forms frost inside.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148887085, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Design
Love Samsung Appliances
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have been a big fan of Samsung and Samsung Appliances for over 15 years. This refrigerator is both roomy and sleek
I would recommend this to a friend - Pros mentioned:Space
Spacious
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far really like this fridge. The space is amazing but definitely need storage containers to keep things organized. Only down side is unwrapping it… the Cellophane stuff stayed logged in a few places.
I would recommend this to a friend - Pros mentioned:Overall performance
Samsung side by side
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Beautiful piece of equipment and is functioning properly at this point.
I would recommend this to a friend - Pros mentioned:Overall performance
OPEN BOX!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an open box version and so far it’s been pretty great no complaints
I would recommend this to a friend - Pros mentioned:Capacity
Very huge and spacious
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this thing. It has so much space in the refrigerator and freezer. If the shelves wasn't there, you could literally walk in it. I love it. So far so good. Its really nice looking and affordable
I would recommend this to a friend - Cons mentioned:Ice maker performance
Samsung refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is good... just the ice maker is not producing any ice!!
No, I would not recommend this to a friend - Pros mentioned:Design
Nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge looks real nice and fit our spot perfectly
I would recommend this to a friend - Pros mentioned:Overall performance
Samsung refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator was exactly what we expecteded and wanted overall we love it!!
I would recommend this to a friend Damages
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good luck in black stainless steel. We loved it for several years, but then it started leaking at the bottom damaged our three-quarter edge walnut wood in our refrigerator floor underneath. Still waiting to hear something about the repairs. Samsung has ignored to take any responsibility. Best Buy has replaced refrigerator with one already, which is great thank you Best Buy but still we have damages of the floor that lay down below into the basement to our finished basement that blew out a light close to $3000 in repairs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We're saddened that you had to experience this. To better assist you with the floor damages, please contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
- Pros mentioned:Overall performance
?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge .....................................
I would recommend this to a friend - Pros mentioned:Overall performance
Good fridge .
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It s real good one. I like it and will recommend to my friends.
I would recommend this to a friend - Cons mentioned:Ice maker performance
Ice problem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately our ice machine stopped working within a month of purchase, the Ice freezes over & we’re unable to use the ice machine & the fridge makes a loud banging sound every day.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how important it is to have a reliable appliance at home. Let us help you with your refrigerator.
Here is a link for troubleshooting steps for your ice maker that stopped working, kindly click the embedded words.
Samsung ice maker is not working.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice
Here is a link for troubleshooting steps for your refrigerator that is making noise, kindly watch the video and click the embedded words.
Understand the noises coming from your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147360310) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Pros mentioned:Overall performance
Awesome service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is awesome and the delivery guys were even better very professional came on time great guys
I would recommend this to a friend - Pros mentioned:Size
The Truth
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this iteam. Its a prefect size for a family of 5
I would recommend this to a friend - Pros mentioned:Overall performance
Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is excellent and it cools wonderfully. I really recommend it because it is a good brand
I would recommend this to a friend - Pros mentioned:Overall performance
LOVE IT!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice appliance, very stylish. Finish is very resistant to finger prints.
I would recommend this to a friend - Pros mentioned:Overall performance
Good brand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever i recommended 100 percent will buy it again.
I would recommend this to a friend - Cons mentioned:Ice maker performance
Ice unit Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My in laws and me got the same fridge and have the same issues. The ice unit has issues. One there’s no light in it. Then, it doesn’t hold/make much ice, my family of 4 are fighting over ice. Lastly, it will eventually give you crushed ice all the time, no matter your selection. So if these are deal breakers, don’t do it. Otherwise the thing is great!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Brooke,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not making enough ice. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144652488
Thank you for choosing Samsung. Have a great day.
-Trisha-
ok
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.so far so good, wasn't installed properly due to not long enough water line. had to read manual for temperature change
I would recommend this to a friend