Customer Ratings & Reviews
- Model:
- RS27T5200WW/AA
- SKU:
- 6397560
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
U
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a nice refrigerator as a few things I don’t like
I would recommend this to a friend Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good it has never stopped working it has been reliable
I would recommend this to a friend- Pros mentioned:Overall performance
Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Safely delivered, works great, fits nicely great
I would recommend this to a friend - Pros mentioned:Overall performance
Great refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice fridge looks very modern gives my kitchen a new look
I would recommend this to a friend Not Fingerprint Proof
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking fridge! The only two things I dislike is the fact that it gets fingerprints all over it and you have to wipe it off daily, and the ice maker crushes your ice even when you don't want it to... Also no light when dispensing water.
No, I would not recommend this to a friendSeems reliable so far after 4 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this refrigerator for over 4 years now and it still works fine.
I would recommend this to a friend- Pros mentioned:Size
Perfect!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE this side-by-side! It is almost twice as large as my last, is easier to clean, and has a quieter ice maker.
I would recommend this to a friend Great fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge for the price offers a lot of features
I would recommend this to a friendHappy Houewife!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with my new Samsung! I like the charcoal stainless look of the side by side. I like it better than the drawer at the bottom. The shelves on the door are very roomy. I wish they had more designated drawers in the refrigerator section.
I would recommend this to a friendGreat buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A+++ We did also buy some extra drawers off of Amazon to put on the shelves. The only drawers it has is on the bottom
I would recommend this to a friendFridgerator review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new refrigerator! Best buy was very accommodating. Fridge had a small dent in the door and they were willing to replace no questions asked or I could get a good discount if kept.
I would recommend this to a friendNo water light, shelves dont adjust
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t believe no one mentioned these things. I would have never bought this refrigerator had i known there’s no light for water/ice dispenser and ref drawers don’t adjust and there’s not enough of them!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there akingsqueen, I would like to congratulate you on your new Samsung Refrigerator. I would like to forward your concern to our design team for future products. Welcome to our family and thank you for choosing Samsung. ^Brad
Nice fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved everything about this refrigerator....until a few weeks later and a weird x dent had appeared, try to call and email but no answer.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Brooks432,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator has a dent. We apologize for the inconvenience this had caused you, especially when you tried to call and email; however, no one responded. It's not the experience we want you to have, and we're here to help.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RS27T5200SG/AA
You may also reach out via our Support Channels below should you wish to speak with a live representative about this matter and for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144447848
-Angelica
Buy a Whirlpool or Maytag instead
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shelves and internal storage are poorly designed. Limited shelf height means shelf is either too high, or too low. Can't stand beer bottles upright because shelf is too low. Ice maker went out in less than 2-years. Fridge keeps good temperature, and so does freezer, but I wouldn't buy a Samsung unit ever again. Replacement ice maker was $200 and I was able to install myself fortunately. What a piece of crap this fridge is. :(
No, I would not recommend this to a friend- Cons mentioned:Ice maker performance
Ice machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice machine is small and slow. Besides that overall seems good
No, I would not recommend this to a friendBrand response from Samsung
Posted .BrianC, we understand how it feels if the ice dispenser is slow. Allow us to help.
Below is a link to help you diagnose why your ice maker is slow and not making enough ice. Please click on the embedded word and watch the video included.
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Please see pages 26 to 28 under the "STEP 6 Connect the water dispenser line" section of the manual for more details on the water pressure.
Manual
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146711024) to help our team pull up your information.
Have a great day.
^Camille
Disappointing purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My fridge/freezer completely stopped working and lost $400 worth of groceries. I’ve only had this fridge for 4 months and it had a gas leak. I called Samsung took them a week to come and take a look then they sent another technician to come “repair” it just to say it’s no repairable. Now I have to call and see if they can send me a replacement fridge. It’s now been 2 weeks without having a working fridge
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dian,
We understand how you feel about your overall experience with the refrigerator. We want to speak to you directly to provide support and see what options we can offer to help you.
Feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151963695) when you message us so our team can retrieve your information.
Thank you.
Nicole
Beautiful and Reliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge with a beautiful aesthetic; in addition, to being efficient and reliable.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Fridge is OK, Terrible Ice Maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall an ok fridge. The one glaring negative is the ice maker. The biggest problem is that it doesn't make enough ice, we have to use ice cube trays to help keep up. Dedicating a shelf in the freezer to ice cube trays negates the advantage of having the ice maker in the door. We didn't have any issues with an empty ice maker with our old fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi vikesrule84,
Thank you for bringing this to our attention. We apologize for the inconvenience since the ice maker does not make enough ice.
To help you with this, I will provide you with a Samsung link that indicates an article about Ice makers.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You can use this reference number 1144824910, and it will help our team pull up your information.
^Rainly
- Cons mentioned:Ice maker performance
Ice maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good refrigerator, works great but like all Samsung's, ice maker issues. Ice tray cracked and water leaking and freezing in the ice dispenser making it unusable. For a refrigerator under 3 years old, this should not be happening.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the disappointment of having a cracked ice tray, which caused leaking and freezing in the ice dispenser.
We suggest contacting us via the options below to speak with a live representative to assist you better with what occurs with the ice tray.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Amazing fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge , no problems with double doors which makes your storage easier.
I would recommend this to a friend