Customer Ratings & Reviews
- Model:
- RS27T5200WW/AA
- SKU:
- 6397560
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
It works.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a refrigerator on the right and a freezer on the left. It works as it should.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DavidT,
Thank you for your sharing your experience with one of our Samsung refrigerators.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
Ok, but....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be good fridge. Very large drawers, deep. Needs more shelves as shelves are spaced out way far. no butter enclosure. digital controls on freezer and fridge temp. No light on water/ice dispenser to see what is happening oin the glass. Coming from a handle door to this no handles is a major change, making it hard to put a load back into it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Db0000001.
We apologize that your experience with the 27.4 Cu. Ft. Side-by-Side Refrigerator was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144632514
Have a great day.
^Charles
- Cons mentioned:Shelf adjustment
NOT fingerprint resistant black stainless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the fingerprint resistant black stainless steel on oct 2020 and and it is NOT fingerprint resistant at all. You barely touch it and with clean, non greasy finger and you can see it easily! The ice maker is inconsistent with a small ice storage capacity. Even though the ice storage is full, it struggles to dispense it. The shelves and door containers cannot be adjusted at all, can only be removed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
First congratulations on your new Samsung Refrigerator. I see you are having issues finding places for things and I would love to help with that. See link below:
https://www.samsung.com/us/support/answer/ANS00084845/
Thank you for choosing Samsung. ^Brad
- Cons mentioned:Ice maker performance
Unreliable ice maker and dispenser - AVOID Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker stopped dispensing after 2 years. TWO YEARS! Called for service, and the technician indicated the ENTIRE left door needed to be replaced for over $500. We decided to do it but they couldn't even source the parts after 6 months to repair the refrigerator. Samsung customer experience was not good as they couldn't even explain if a part was available. Instead, they wanted to send someone out again at cost to me. I will not be buying Samsung appliances in the future. What a waste of money and resources.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BarrettH, thank you for reaching out and sharing your experience with us.
We understand how frustrating it must be to have your ice maker stop dispensing after two years and face challenges sourcing the necessary parts for repair. We strive to provide excellent customer service and regret that your experience has been less than satisfactory.
To assist you further, we recommend contacting our support team through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147254280) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Ice maker performance
WORST water dispenser
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SAMSUNG ThE WORST I had Samsung for 12 years and never had issue never the dispenser ever dripped so I ignored all the advice given to me about not buying Samsung and I bought it.Water dispenser is dripping after you fill the glass and then water slides to floor and it’s dangerous as I have small kids . I called got it replaced same issue so I called Samsung and they say DRIPPING Is normal I DONT ACCEPT that sometimes a drop here and there yes but always like 5-6 drops always need to clean dripping water is not normal . DONT WASTE MONEY. SAMSUNG NOT doing anything about it .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We're here to help stop the water leaks on your fridge, Sakhi.
I have shared a guide to help you correct the leaks by following the step-by-step instructions. We suggest fully watching the instructional video included and clicking about how to level the refrigerator.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145863720, to help our team pull up your information.
Have a great day!
^Chrystel
So far, KEEsatisfied.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far it's everything we expected. No pro blems with ice maker, Samsung's fighting aclass action re their pro lems
No, I would not recommend this to a friendInstallation guys were great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with our purchase. The installation guys from Best Buy were exceptional.
I would recommend this to a friendSamsung Refrigerator
Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was the cheapest refrigerator I could find. The price at Best Buy was lower than competition.
I would recommend this to a friendGreat Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my new fridge! Easy to use and nice to look at.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Incredibly Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved Samsung products. my new home had a new refrigerator, dishwasher and stove. Unfortunately, if you have an issue their service is incredibly bad. When I had problems with the ice maker Service Quik who they contract with came out on 3 occasions and still could not repair it. On one trip the serviceman actually dented my new dishwasher. I called the next day, sent photos etc. They finally replied that it was a he said she said and that they would not repair the damage. I tried to get in touch with Samsung about this and received no reply. At this point I have to advise anyone thinking of buying Samsung to look at another brand. I don't want you to have to deal with what I did.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello TMadox! Thank you for taking the time to leave your feedback and sharing your experience. We are sorry to hear that your service experience was less than ideal. At your earliest convenience, we would like to communicate with you further regarding damage to your dishwasher.
We can be reached via any of the following:
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513 using ticket number: 1143790230
Thank you for choosing Samsung.^Nic
The worst experience ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total experience was a joke!!!! Several days late on delivery. Promises made but never kept. Was told I would get a credit but never got it!!! It will be my last appliance purchase from Best Buy!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with the delayed fulfillment of your refrigerator, please contact Best Buy's customer service department at (888) 237-8289. They are open 24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, Incredible, Quality, Beautiful, no problems
I would recommend this to a friendDon't buy this refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this refrigerator. We had it for less than a year (plus we bought an extended warranty) and this refrigerator is horrible. I would give it zero stars if I could. We started having problems with the soda freezing on the refrigerator side. We called Best Buy ad they said we have to call Samsung for the warranty. We did and they told us we had to have a repairman diagnose the problem first BERFORE they would send anyone out. We called 5 repairman, they quoted us $250 for the diagnoses but when they found out it was a Samsung they said even if they diagnosed it they wouldn't come out to fix it because Samsung is awful at paying warranty repair. Not one of them would come out. They also told us Samsung has a class action suite against it. Now we are stuck with a $1500 refrigerator that we have to unplug once a week for a day so it some what works. DO NOT BUY>
No, I would not recommend this to a friendBuyer beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this refrigerator just over a year ago and it started making a loud noise and then stopped cooling on the refrigerator side. Spoke with customer service because it is over a year it is no longer under warranty. Do not purchase unless you want to buy a refrigerator every year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LeoShellmer, we understand that dealing with a noisy and not cooling fridge can be disappointing. Allow us to help.
Here is a link to help you diagnose if the fridge is making a noise. Please play each sound and pick the sound that matches the noise you hear. Kindly click on the embedded word if one prompt and watch the video included.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Below is a link to help you diagnose if the fridge stopped cooling. Please click on the embedded word and watch the video included.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147264738) to help our team pull up your information.
Have a great day.
^Camille
Loretta
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator overall is a nice refrigerator, but it came damaged. Doors would not shut right. Had to take it upon myself to get it fixed.
I would recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to discuss your options regarding the damaged refrigerator that was delivered.
Have a great day.
-Ernest-
- Cons mentioned:Ice maker performance
Do Not Buy this refrigerator.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute worse ice maker ever made. Just read all the reviews. Stick to televisions Samsung, your engineers obviously don't know how to build an icemaker that doesn't freeze up every 5 days. And Best Buy shame on you for knowingly selling this refrigerator when there are numerous lawsuits against the Samsung company for selling a defective ice maker in their refrigerator. Stop selling these Best Buy. They do not work. I am shopping elsewhere. You can not be trusted.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker freezing over. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS27T5200SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144683125
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Ice maker performance
Samsung side by side refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought refrigerator Oct 2020 and the ice maker has gone out. Also I have set the refrigerator temperature at highest temp a food freezes. Also, you have to turn off the water to change filter which means I have to move the refrigerator to turn off the water or turn off water to the house. Very inconvenient!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about your convenience in using the refrigerator, SarahP.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
This link below will help you correct the refrigerator's cooling temperature. We suggest entirely watching the video included and following the recommended hyperlink, such as "Leveling the refrigerator" and the "recommended temperature for the fridge."
Refrigerator, Freezer, or Flex Zone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
I have shared the proper steps for replacing the water filter; please head on over to the link below for a more in-depth guide.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
We would like to speak to you directly to get the ice maker inspected on our end to ensure everything is in tip-top shape.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145954552, to help our team pull up your information.
Have a great day!
^Chrystel
Very Dent happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great as long as you don't have kids. Fridge has given us no issues, but stare at it the wrong way and it's gonna dent.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there, JeffreyB.
Thank you very much for your observation of our refrigerator. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
Need a new one 3yrs later
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked fine until the 3rd year when the water pump went out, and you had to replace the whole door. To replace the door is just as much as a new refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tiffany,
We understand how you feel regarding this fridge. We are here to assist you.
If you wish to proceed with the repair/door replacement, please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148274847), to help our team pull up your information.
Have a great day!
^Rodel
- Cons mentioned:Ice maker performance
Do not recommend this to anyone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The water dispenser is a joke. We had a power outage in our area and this refirgerator stop working ( all other appliances in my house work except this one). Now i have to wait a week to get the repairs done. Too much hassle, please do not buy this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day.
The Samsung fridges feature brownout protection. If power is restored but the fridge is still not working, the following resources can get your refrigerator back in working order.
You can get your refrigerator back to working condition by checking a few things around your home, like the circuit breaker. Please click on these links for assistance:
https://www.youtube.com/watch?v=q1hwOD0j-hY
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
Power outages are stressful enough as it is; the last thing you want is for all the food in your refrigerator to spoil. Luckily, you can connect your fridge to a generator to keep your groceries nice and cold. This link will help you check off some things you should take into consideration first:
https://www.samsung.com/us/support/answer/ANS00085682/
If you need assistance with setting up a service repair, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145204941) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa