Customer Ratings & Reviews
- Model:
- RS27T5200WW/AA
- SKU:
- 6397560
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker performance
DO NOT BUY SAMSUNG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY SAMSUNG REFRIGERATORS. DEFECT IN ICEMAKER. SAMSUNG WILL NOT HELP YOU OR REFUND. THEY ARE IN CLASS ACTION SUIT AGAINST THEM, THOUSANDS OF BBB CASES AGAINST THEM FOR THIS REFRIGERATOR. THEY WILL LIE AND SAY DEFECT IS FIXED. IT IS NOT. WILL LEAK AND DESTROY YOUR FLOORS, CAN CATCH ON FIRE OR JUST FREEZE UP CONSTANTLY. READ CLASS ACTION. FACEBOOK HAS SITE WITH OVER 13K OF PEOPLE THIS HAS HAPPENED TO. DO YOUR RESEARCH.
No, I would not recommend this to a friend Bad refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could go below a 1 star I would, since I bought this refrigerator I have had geek squad come out 8 times and replaced 2 items. Freezes my fruits and veggies it over heats all the time. Geek squad has been horrible had several appointments that they don’t show up no one calls and lets you know that the appointment has been cancelled. Over there new warranty has been the worse experience with Best Buy so far. So far I have a useless refrigerator that the insurance won’t replace and have to go buys another. Definitely not going to buy with Best Buy again. Going to just buy another refrigerator with another company they definitely lost my business.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AdrianR,
We appreciate you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
- Cons mentioned:Ice maker performance
Dud refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Never got cool, food sat in it all night and everything in the freezer defrosted. The ice maker never even started to make ice, which I guess is a blessing because at least I didn't end up with a freezer full of water. Bad thing is now I have to wait for 5 days with no fridge.
No, I would not recommend this to a friend - Cons mentioned:Ice maker performance
2500 piece of excrement
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went to change water filter and fridge is leaking water. Water dispenser not working no ice 2500 piece of excrement only 2 years old
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Gary,
We know how important it is to have a reliable appliance at home. Let us help.
Here is a link for troubleshooting steps for your refrigerator that is leaking; kindly click the embedded words.
Water leaks in a Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
Here is a link for troubleshooting steps for your dispenser that is not working, kindly watch the video and click the embedded words.
Samsung refrigerator water dispenser issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-does-not-dispense-at-all
Here is a link for troubleshooting steps for your ice maker that is not dispensing ice, kindly watch the video and click the embedded words.
Samsung ice maker is not working.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147357449) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Mrs.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is white, !! That’s what I wanted and side by side also ! Love it !
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Housemom, we are glad that you are having a great experience with your Samsung Refrigerator. We thank you for choosing Samsung and welcome you to our family. ^Brad
- Cons mentioned:Ice maker performance
Lemon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been repaired 6 times in about 15 months. 1. Not cooling 2. Not cooling 3. Ice maker 4. Not cooling 5. Had to come back next day because not all my food spoiled since the tech totally screwed it up where it did not work at all. 6. Snow in freezer DO NOT BUY, YOU WILL REGRET IT.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there jake,
I see you are needing assistance with your Samsung Refrigerator and realize your experience has been less than ideal. I would love the opportunity to chat and see how we can resolve this issue. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143161659. We thank you for being a part of the Samsung family. ^Brad
Bad purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the fridge and the ice tray cracks bout a replace ment cracked again i have replace it 3 times. Worst buy ever.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JoseL,
I can't imagine the inconvenience this has caused you. To check the availability and compatibility of your ice tray, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147105945 to help our team pull up your information.
Have a great day.
^Aloe
- Cons mentioned:Ice maker performance
Waste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bottom shelf at the back of tge refrigerator freezes everything and have had issues with tge ice maker not worker twice. Its only 3 years old out of warranty and issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Let's correct the fridge's temperature, AngieB.
To ensure optimal performance, we recommend setting the temperature to 0 °F (-18 °C) for the freezer, and 37 °F (3 °C) for the fridge.
Please visit this shared link below to help diagnose the refrigerator's temperature. We also advise you to click the included hyperlink regarding refrigerator frost.
Cooling issues with Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
I have also shared this helpful guide to learn more about when the ice maker isn't functioning. For more details, kindly click on the bullet points specifically based on the ice maker.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145889566, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Shelf adjustment
Pretty outside, but poor use of space inside
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful outside, but not very usable inside. There is no deli drawer, and the shelves are not adjustable-- therefore, a family sized turkey won't fit, and deli meets/cheeses have no place to be stored except on an open shelf.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there TampaDad, I see you have some issues with storage inside of your Samsung Refrigerator and realize how irritating this task can be. I would like to provide some of our best practices in organizing your unit. See link below:
https://www.samsung.com/us/support/answer/ANS00084845/
We welcome you to our Samsung family. ^Brad
Tom
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Useless & lousy. All their texts say rest assured we will fix the problem; just give us your details. Freezer went out and had to throw out all the food as it went bad. Here I am; two weeks later and a refrigerator that is one year & 8 months old and still not fixed. The least Samsung could do for their customers is pick people who can speak English if the are to sell their product in America.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand where you're coming from. Let's get you assisted to the best of our abilities, TomG.
It would be awesome if you could tell us more about your fridge so we san support you better.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147006829, to help our team pull up your information.
Have a great day!
^Chrystel
Stainless Black is just a temporary film on fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY!!! The stainless black finish is just a temporary film on the appliance. It will flake off over time! The fridge looks awful when film starts peeling, and samsung wont cover defect! There have been several lawsuits over this. Google “Samsung stainless black appliances film flaking off”. You will find several lawsuits.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have an effortless experience with the refrigerator, Keberg. Let us give you tips on maintaining the fridge.
Please refer to page 42 of the refrigerator's user manual under "Cleaning the interior and exterior":
https://downloadcenter.samsung.com/content/UM/202002/20200209000842125/SBS_RS5300T_DA68-03958J-01_EN_MES_CFR.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147134000, to help our team pull up your information when you message us.
Have a great day.
-John
DONT SHOP HERE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever. Paid for it, never came. Then told id cancelled it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Cons mentioned:Ice maker performance
Confused
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If had do all over again i sure would not buy this brand.Just had it 1yrand 1 month and when first bought it ice maker didnt work so replaced it but still didnt do well take 3 days just gey bin of ice than soon winter come get all kinds of ice soon heat picked up now back to no ice again .I mean come on i think when everone needs ice .So call them and tell me do all kinds different stuff to the freezer now got wait 24 hrs again see it make ice.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there TrishaWooten, I see that your experience with your Samsung Refrigerator has not been ideal and would like to offer some assistance in getting a resolution. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143453833. We thank you for being a part of our Samsung family. ^Brad
0 stars
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst refrigerator ! Start frizz all my groceries since day one ! Call samsung company, they want to send the tech and i will havw to pay for the tech and for any problems. 4 yars i have this fridge and hundreds of dollars in garbage. Frizzing all thw groceries.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nadejda, we understand your disappointment when the item is freezing on your fridge. We are here to help.
Below is a link to help you diagnose if an item is freezing on your fridge. Please click on the embedded word.
Items freezing in the fridge compartment https://www.samsung.com/us/support/troubleshooting/TSG01001030/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146693553) to help our team pull up your information.
Have a great day.
^Camille
samsung is not a good choice for refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very poor quality. it is broken in 2 years. samsung customer care does not care customer satisfaction. it is only one year warranty. i highly recommend don't buy samsung fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TugbaM, we understand your frustration with the fridge. We want to speak to you directly and get more information about your fridge so we can better assist you.
I have also shared this link for details of your warranty.
Warranty
https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=RS27T5200SR/AA
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147221377) to help our team pull up your information.
Have a great day.
^Camille
Refrigerator delivery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pay for a new refrigerator look like a gator open box refrigerator
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Earl,
Thank you for your insight about the Samsung refrigerator. We appreciate all observation that helps us understand how to improve our products.
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can use this reference number 1144961750.
^Rainly
Samsung Product Dissatisfied Consumer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've purchased this unit at the beginning of the year while still under manufacturing warranty the compressor stop working. I've been back and forth trying to get this resolved through Samsung and several weeks later there is still no resolution. I'm hoping at some point Samsung will make this right by the consumer of their products. RS27T5200SR.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you so much for sharing. We definitely want to help improve your experience with this refrigerator. If you'd like to speak with us directly, please reference ticket number 1143707745. You can reach out to us through Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
Samsung Refrigerators
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have nothing bit problems with Samsung producys. Weather it is the fridge, dishwasher, stove or microwave, all products have disappointed. Hsd no choice, as that was installed in my flipped hoise. Had to finally replace my fordge afyer years of problems. Stay away from any samsung appliances!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi EricM,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Chrystel
DONT USE BEST BUY TO BUY APPLIANCES
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY A FRIDGE FROM BEST BUY!!! I have trauma from the experience - it took 3 months, 6 failed deliveries, hours spent on hold, and an employee named Jennifer that was the epitome of this crime scene of an order. This was the worst experience I have ever had with a company and I will never be shopping here again.
No, I would not recommend this to a friendBad store
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad store i will not order any more applances i recieved my package with wrong microwave and not working referegator and the guys i the store very rude they said they cant replace it i have to take a nother brand do not buy from them any more
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille