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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 4655 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 4,655 reviews
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Shelf adjustment

    Rated 4 out of 5 stars

    Great Fridge with a few annoying things

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it's a solid refrigerator and I'm pretty happy with it, especially the amount of space on the right side, the refrigerator section. That being said, there are a few annoying things: 1- It's not Energy Star - It doesn't make any sense that a relatively new model isn't energy star. To make things more infuriating, there is an exact same model that includes wifi and IT IS energy star....so weird!!! 2- Shelves are NOT adjustable - They could have very easily added a few more grooves to allow different shelf positions. 3- The freezer door at the bottom is purposely missing a pocket for extra storage. Samsung claims they didn't put one there because of the drawer, but that is a lame excuse, the pocket would not interfere at all with the drawer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size
    Cons mentioned:
    Dispenser light

    Rated 5 out of 5 stars

    Great Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great refrigerator. Good size, works great. Only down side is (and I knew this before buying) it does not have a light at the water/ice dispenser. I didn't think that would be an issue, but I do miss that for sure. But it is a really nice fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Ice maker performance

    Rated 4 out of 5 stars

    tiniest ice maker ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this refrigerator its just got two things that could be improved. My last refrigerator was a Samsung and it went for more than 10 years like a champ. My only two complaints are freezer related. This is the tiniest ice maker I have ever seen in a full size refrigerator. If you have lots of people in your house or you entertain, this isn't going to cut it. Eight small ice cubes at a time and not a lot of room in the storage bin. The other complaint isn't major but is still a little bit annoying and that's storage for frozen pizzas. My old refrigerator had a shelf for tall vertical items like that. Next to my full size ice maker! Other than that I have had zero complaints with the look or operation.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Ice maker performance

    Rated 4 out of 5 stars

    Samsung 27.4 Cu. Ft. Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love our brand new fridge. We got it on sale and couldn't be happier with it. I love the sleekness look of it and convenience of having the doors side-by-side. I would've scored this fridge 5 stars but our ice maker stopped working after three days of being delivered. It made an entire batch of ice, we took it out and dumped it as instructed in the manual book but then it never made ice again. We purchased a 3 year protection plan through Best Buy but it's been a frustrating experience to get a tech back out to take a look at it. Ive attempted to contact best buy via online chat through their website, phone, and even gone to the store with no success. Aside from that issue, I would definitely recommend this fridge to anyone!! :)

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance
    Cons mentioned:
    Dispenser light

    Rated 5 out of 5 stars

    Perfect Fridge for Me

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spacious and simple, works really well. The only addition I'd make to the fridge would be a light on the water/ice dispenser for filling up things at night time but that's not a significant feature to take away a star or anything. Really happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this fridge is great keeps it very cold perfect size ice and holds alot its amazing

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Excellent especially at this price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new fridge. Everything works great and it has a ton of room. Simple, nice looking, and a great price!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design

    Rated 5 out of 5 stars

    High Quality Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice, modern refrigerator with plenty of space! Clean look with cool LED lighting! Quiet and efficient, always satisfied with Samsung!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Samsung 27.4 cuft. Side by side fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this refrigerator for about 3 weeks now and have nothing bad to say about it. Seems to be very well constructed and functions flawlessly. The LED interior lighting is great and the gallon sizr large door bins are perfect. The digital readout for the fridge and freezer temp is s nice added touch. Very spacious fridge and freezer compartments and the ice maker in the door is one of the things that sold me as well as being a smooth front with no handles. My only complaint is it is advertised as smudge proof, won't show fingerprints...... Well that's not the case but it does not take but a second to wipe it down and to be honest if that's my only complaint then we are doing good. Overall this is a great fridge and i would recommend to anyone looking for a large capacity size by side.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    excellent side by si.. I de refrigerator.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my garage refrigerator and home refrigerator stop working at the same time. During this time of the COVID virus I was having a very difficult time finding any stores that had refrigerators in stock. I was thrilled with Best Buy when I found they had the refrigerator I wanted in stock and could get it delivered and installed in my home within 10 days. It is a large 27.4 cu ft side by side and I love the lay out and how much I can store in it. I do not plan on replacing my garage refrigerator. It is well lit to see everything in the refrigerator and freezer. I do not find that the ice maker makes too much noise as some people mentioned. I like the modern look of my new refrigerator / freezer. I did have to get it in stainless steel.. I really wanted one in white but .. I am very happy with it. I have owned this appliance now for 3 weeks.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design, Space

    Rated 5 out of 5 stars

    Spacious

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacious. Freezer is just so easy to access and organize everything. Ice maker works great and fast. Just love the bottom drawer, wher I can store the extra ice I don’t use and if I need more, I can just pull out the drawer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Great fridge, honestly super happy with my choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is large, it got cold quickly after setup and stays cold, and the touch-"screen" and water/ice dispensers work well. I love the amount of space I get for the price (I managed to nab it during a sale!) and customer service was very helpful when I realised one of the shelves were missing from the freezer (not enough to return, but was offered a replacement or a gift card). Though the outside is not as smudge/fingerprint-proof as I would've hoped, it is not a huge deal even though I think it's a bit of false advertising. Setup went quickly with the men delivering, setting up, and hauling away my old fridge in less than 25 minutes. Overall, very happy with the purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Space
    Cons mentioned:
    Ice maker performance

    Rated 5 out of 5 stars

    Side by side Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfect in our space, the Fridge and Freezer are nice and roomy no more trying to find anything in a freezer drawer, the Icemaker is on the slower side and the crushed Ice feature cloggs up easily. The dispenser however is nice and tall, almost fits the 2L. Waterjug making it easy to fill. All in all happy with the Appliance. Would recommend to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design

    Rated 5 out of 5 stars

    Does it’s job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great refrigerator. It’s spacious, and keeps all items cold as intended. Looks good from the outside making it a nice fit in our kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design
    Cons mentioned:
    Ice maker performance

    Rated 5 out of 5 stars

    Everything needed in a refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Love the recessed handles. Plenty of room in refrigerator and freezer. Icemaker is a little bit slow. Installation was very professional and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Dispenser light

    Rated 4 out of 5 stars

    Good purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not having handles made this ideal for our narrow entryway. It’s nice, keeps everything at temp. Only things I would change is adding a light to the ice/water dispensers, better crushed ice, and more smudge resistance.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Courtney, I want to congratulate you on your new Samsung Refrigerator and appreciate you for pausing your day to share your detailed feedback. I would like to forward this information to our design team for future products made with you in mind. We are glad you are pleased with your machine and want to give a big warm welcome from our family to yours. Thank you for your choice of Samsung in your home. ^Brad Samsung

  • Pros mentioned:
    Overall performance, Space

    Rated 5 out of 5 stars

    Best Refridgerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i recommend this refrigerator, keeps things cool. enough space for watever you need !

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    New refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the space. Love the color. Love how it cools on each shelf.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 4 out of 5 stars

    Solid inexpensive choice

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros - It's a good basic refrigerator for the price, love the digital temperature controls. Cons - Very small capacity ice maker, it makes a little over 4 pounds of ice per day. You get what you pay for. For the price, easily 4 stars. I bought it because I needed one that would fit through the doors of my house without issues. My old 15-yr old Frig is starting to have issues and waking up to spoiled food was not an option. Be warned about the ice maker. It's small capacity and takes up to 2 days from setup to make it's first full load. As long as you know that in advance, you won't freak out and think it's defective. I read the reviews and knew exactly what I was getting, so I have zero complaints/regrets.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Hurricane, thank you for your feedback on your Samsung Refrigerator. I am so glad you appreciate all the thought we put into our design and assembly. Thank you for choosing Samsung and we welcome you to our community. ^Brad Samsung

  • Pros mentioned:
    Design
    Cons mentioned:
    Ice maker performance

    Rated 4 out of 5 stars

    Good fridge, good value.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a five year old Samsung refrigerator that I bought from Best Buy that quit working. I called a handful of repair technicians for help. They all said the same thing. 'You shouldn't have purchased a Samsung refrigerator'. When I realized that the cost to repair the fridge would be as high as it it was, I decided to just buy another refrigerator. I went back to Best Buy looking for anything but a Samsung. The sales person told me that Samsung has fixed the problems that led to a class action lawsuit, and now they are some of the best refrigerators. I really like the space and configuration of the fridge. The filtered water pours very slowly, and the ice maker takes a long time to replenish the ice, but all in all, it's a good refrigerator.

    I would recommend this to a friend