Customer Ratings & Reviews
- Model:
- RS27T5200WW/AA
- SKU:
- 6397560
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Dispenser light
It does its job.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is fine. It works. To be fair, it is the nicest that fits into the space in our new house, but it is not as nice as the Whirlpool at our old house. This one is cramped for interior space, makes random buzzing noises, and has no illumination in the water/ice dispenser. These are small items, and for the price difference with Whirlpool, should be there. Samsung customer service is terrible. I’ve called about the buzzing, and received no assistance. I’ll buy Samsung televisions, but stick with other brands for a fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We acknowledge your concerns about the buzzing noise your refrigerator is making. We would love to help you.
Please follow the link below to help with the noise coming from your unit and go down to "Buzzing and humming" for instructions. For further details, please watch the entire video.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150834247) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Great Refrigerator. Very NICE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ITEM and the team that Installed a PRO TEAM.. The best!!!
I would recommend this to a friendPerfect and looks good in my new home
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge! This is a perfect addition to my new home, cools everything down to a great temp
I would recommend this to a friend- Pros mentioned:Overall performance, Size
fridge
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.loved the fridge very spacious keeps everything very cool and it looks amazing
I would recommend this to a friend Great refrigerator!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over all i am very happy with my new refrigerator! Both the fridge and freezer sections have a good amount of room to organize and store food. There are a few things I dislike such as the ice maker is on the small side. My family of four can deplete the ice in a few hours especially now that it’s getting warmer! I wish the water/ice dispenser had a light and i wish you could adjust the hight of the shelves fit taller items such as bigger juice bottle and soda bottles. Other than those few things it’s a great refrigerator!
I would recommend this to a friend- Pros mentioned:Design, Space
Very nice fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very dependable and elegante design, lots of space
I would recommend this to a friend - Cons mentioned:Ice maker performance
Not bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoy the fridge overall. Small bits of ice still come out when you want full cubes, but otherwise its working as advertised. Quiet for sure
I would recommend this to a friend - Pros mentioned:Design, Overall performance
Refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes my kitchen looks very chic ..got rocks really fast
I would recommend this to a friend - Pros mentioned:Design, Size
We really like our fridge!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My littles really wanted the one "with no handles". lol. I did too. So we got it, and are really enjoying it. Bright, roomy and looks great in our new house.
I would recommend this to a friend - Pros mentioned:Capacity, Design
Modern Fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, I feel like the feel of this fridge is very modern and energy efficient. It has a lot of space and can fit a big pizza box. I highly recommend.
I would recommend this to a friend - Pros mentioned:Capacity
Great fridge
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent unit. Plenty of room and the temp adjustment in drawer is awesome.
I would recommend this to a friend - Pros mentioned:Design, Space
Refrigerator is a great purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very spacious and love the look. The icemaker in the door also is a great benefit. Having no exterior handles is also a good touch.
I would recommend this to a friend - Pros mentioned:Capacity
Great refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very nice refrigerator. Spacious and keeps our food nice and cold. The only downside is that it doesn't have a meat drawer, but this isn't a huge deal.
I would recommend this to a friend - Pros mentioned:Design, Overall performance
Great Price & Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price and great quality. Beautiful in the black stainless. The no handles is a surprisingly awesome feature. Would totally recommend!
I would recommend this to a friend - Pros mentioned:Overall performance
Samsung 27.4 cu ft side by side refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Positives: The style is nice and sleek. It cools perfectly. Negatives: the ice maker is on the door without any insulation so it is very noisy. You get the extra interior shelf in the freezer but not worth the noise factor. Also the cube choice gives crushed with the cubes even though you didn't ask for crushed. The freezer shelf width is narrower that my old side by side. As to the refrigerator, neither the shelves on the interior nor the door are adjustable. So if you have tall items like a bottle of wine, it will not fit on the top shelf unless you remove the shelf, meaning you just lost shelf space. I had to put tall items on the door, and only 1 door shelf had enough height room. The bottom drawer is only a half drawer since the water filter is there instead of on the top shelf AND according the manual you have to shut your water off to change the filter, great..now I have to pull the fridge out or cut the water to the whole house to change a filter. Also, I had to return it for an exchange because the doors were not aligned properly. The space in between the doors was off, more at the top than the bottom AND it can not be adjusted left to right, only up and down on this side by side. The new one was better, not perfect, but i kept it. It was a factory error not best buy. Best Buy was very helpful. The exchange was made without issue and quickly. The delivery team very efficient and nice. So, if you like the look of this refrigerator and can deal with the oddities, then go for it. It works very well. Hope this helps.
I would recommend this to a friendBrand response from Samsung
Posted .Hi MMDD.
Thank you for bringing this to our attention. I see you have some concerns with the 27.4 Cu. Ft. Side-by-Side Refrigerator. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Here are some links for more details to help you maximize the appliance's potential.
Understand the noises coming from your Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator ice dispenser issues https://www.samsung.com/us/support/troubleshooting/TSG01209062
I highly recommend visiting this link for the reference guide:
How to change the water filter on your Family Hub refrigerator | Samsung US https://www.youtube.com/watch?v=jqKv2qwO_hk
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144633659
Have a great day.
^Charles
- Pros mentioned:Capacity
Great fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful fridge with loads of space. Ice maker and external water dispenser make life so much easier. Quiet fridge for the most part (except when water refills)
I would recommend this to a friend - Pros mentioned:Overall performance, Size
Samsung Refrigerator
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung refrigerator is great! It's the perfect size and has great functionality.
I would recommend this to a friend - Pros mentioned:Space
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the delivery. Love the refrigerator lots of space
I would recommend this to a friend - Pros mentioned:Overall performance
SELLOTTO
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this this is the best i ever had this is my first time i have all Samsung and i love it
I would recommend this to a friend - Pros mentioned:Capacity, Overall performance
Samsung 27.4 side by side refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had total tech deliver and install - they were awesome The refrigerator has worked perfectly, plenty of room, easily accessible
I would recommend this to a friend