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Customer reviews

Rating 4.5 out of 5 stars with 4657 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 4,657 reviews
  • Pros mentioned:
    Size, Space

    Rated 5 out of 5 stars

    Great refrigerator!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is awesome! Lots of space inside! Love the “cube” ice cubes!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the refrigerator getting it was difficult due to delivery being cancelled several times and talking to support was was bad the experience of getting i would give no stars the stars are fir the refrigerator

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Awesome fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge, perfect size and looks beautiful

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Nice fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great! Very large but exactly what I wanted. One thing,it makes a loud popping noise every once on awhlie. Thought at first it was something wrong but on line says this is normal. And I know they cover stainless in this sheet or film even when its put together but we cannot get all the little frayed/torn pieces out/off the edges. We will be picking at it forever!!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 4 out of 5 stars

    Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how much room there is and is the best fridge we have had so far.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    very spacious

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and amazing amounts of room. It was very simple to un -ackage and set up. The "hidden" door handles are great to help keep small children out and to help present the unit with a sleek and slim appearance. The controls are inside the refrigerator door, also helps keep small hands away, and simple to use.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Great frig for the price!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meets all the needs of my family, large interior...love the flat no handle exterior

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Amazon Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size amazing purchase have to admit no mistake with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Ice maker performance

    Rated 5 out of 5 stars

    great fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect so far. Crushed ice feature could crush a little better, but that's all

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it perfect size plenty of room freezer is good size too

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Second Choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was not my first choice. My first choice was a Samsung counter depth. Unfortunately, they changed my delivery date, but never contacted me. After days and hours on the phone, my refrigerator was still 6 days away. This model was only 2 days away, so I settled. It is an excellent refrigerator, I am just disappointed with the fact that I was never contacted.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Very accessible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall we love this refrigerator. The space in the fridge and freezer are great the only downside is that there isn’t a deli drawer. We bought the fridge from the outlet as a open box excellent condition. It came very heavily wrapped and after unpacking there were a few more dents than anticipated.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it !!! Bigger than I expected. Automatic control to level the temperature.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far doing job. Great design and use perfet for what was needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spectacular fridge. The room is deceiving. It is bright and contents are easy to find.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. Plenty of space. Gives any kitchen a modern look

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working very well so far good installation team was very professional

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Ice maker performance

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice roomy fridge only complaint would be takes to long to make ice

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 3 out of 5 stars

    good fridge, terrible ice maker

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this fridge other than one thing. The ice maker is the worst! it makes ice quickly but it is slow to dispense and it only wants to dispense crushed ice. Select cubed, you get maybe 50% crushed and 50% cubed, if not a higher percentage that is crushed. If i take the icebin out and let it completely thaw out, it will dispense only cubed for about 2 weeks and then it goes back to crushing the ice. I followed the manufactures recommendations and changed the temperature. this had no impact on it crushing ice. The crushed ice is not the worst part though, its the fact that it will jam up in the door and you have to take the icebin out to fix it.. when you do this, ice will go everywhere; creating a huge mess. so about once a week, i have to chisel out the ice accumulation in hopes of preventing it from clogging up and creating a big mess.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi JerB,

      Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working correctly. We understand it is important to have a working ice maker to help us have cold water during the hot summer days. We will surely notate this feedback for better products and services in the future.

      For future reference, I highly recommend visiting these links for basic troubleshooting steps:
      https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/

      Ice dispenser issues:
      https://www.samsung.com/us/support/troubleshooting/TSG01209062/

      The ice maker is not working:
      https://www.samsung.com/us/support/troubleshooting/TSG01001012/

      You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
      https://www.youtube.com/watch?v=vWp2bnE3uhQ

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/RS27T5200SG/AA

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144694943

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Pros mentioned:
    Design, Space

    Rated 5 out of 5 stars

    Awsome!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and modern. Big spaces and conveninet great price and very well delivered.

    I would recommend this to a friend