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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 4684 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 80 Showing 1,581-1,600 of 4,684 reviews
  • Cons mentioned:
    Ice maker performance

    Rated 3 out of 5 stars

    good fridge, terrible ice maker

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this fridge other than one thing. The ice maker is the worst! it makes ice quickly but it is slow to dispense and it only wants to dispense crushed ice. Select cubed, you get maybe 50% crushed and 50% cubed, if not a higher percentage that is crushed. If i take the icebin out and let it completely thaw out, it will dispense only cubed for about 2 weeks and then it goes back to crushing the ice. I followed the manufactures recommendations and changed the temperature. this had no impact on it crushing ice. The crushed ice is not the worst part though, its the fact that it will jam up in the door and you have to take the icebin out to fix it.. when you do this, ice will go everywhere; creating a huge mess. so about once a week, i have to chisel out the ice accumulation in hopes of preventing it from clogging up and creating a big mess.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi JerB,

      Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working correctly. We understand it is important to have a working ice maker to help us have cold water during the hot summer days. We will surely notate this feedback for better products and services in the future.

      For future reference, I highly recommend visiting these links for basic troubleshooting steps:
      https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/

      Ice dispenser issues:
      https://www.samsung.com/us/support/troubleshooting/TSG01209062/

      The ice maker is not working:
      https://www.samsung.com/us/support/troubleshooting/TSG01001012/

      You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
      https://www.youtube.com/watch?v=vWp2bnE3uhQ

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/RS27T5200SG/AA

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144694943

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is great!!!! Lots of room. Like the sleek look

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and easy set up. Enough space and bright lights inside

    I would recommend this to a friend
  • Pros mentioned:
    Size, Space

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product its actually fits perfectly and has lots of space inside

    I would recommend this to a friend
  • Pros mentioned:
    Design, Space

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the space inside and the clean lines of the outside

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Seems great so far!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this fridge for about a month now. I prefer side by side to above/below. This fridge has a large capacity, which is great. I’ve maker makes smaller cubes (~1in cubed), which is nice, but is a little slow. Also, small thing, but worth noting: no light on ice/water dispenser when you get at night. What?!?

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great refrigerator!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to exchange my Frigidaire to a Samsung because the Frigidaire doors were not sealing properly and accumulating lots of moisture. When I called to address the issue the rep recommended the Samsung. I'm so glad she did my family and I are loving our new fridge. Plus the exchange was super fast great service I love best buy. Thanks everyone especially during these times.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    great, love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a great product, big space and nice color, my family like it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator. Runs quiet food temps are spot on

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good frig

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had it for a few weeks now. Working great so far. The wife loves the black stainless finish. Fingerprints don’t show as much. Side by side is more useful than our previous frig with freezer drawer at the bottom. Only draw back is that the shelves are not adjustable. Delivery & instal went well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent fridge, very spacious ! Instant ice and water that we use all the time. The cooling system is very njce and the layout is perfect. The prize was also incredible for the design.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    High quality, affordable refrigerator

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thia refrigerator has exceeded expectations! There is ample space, the layout makes organization easy, and the temperature is very stable. For a two person home, the ice maker makes more than we use. It is also budget-friendly compared to other refrigerators we looked at with similar features.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Must buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More than enough space for all your grocery needs. The side compartments in the door are deep and spacious even for bigger items. I love how organized my refrigerator is and separates frozen from refrigerated side to side. Extra perk that it crushes or cubes ice and provides you with cool fresh filtered water! Easy to clean and use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Ice maker performance

    Rated 4 out of 5 stars

    Ice maker dud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator, but the ice maker leaves a lot to be desired!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the refrigerator getting it was difficult due to delivery being cancelled several times and talking to support was was bad the experience of getting i would give no stars the stars are fir the refrigerator

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    great samsung fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved our new fridge. Very spacious and elegant.

    I would recommend this to a friend
  • Cons mentioned:
    Shelf adjustment

    Rated 4 out of 5 stars

    Frig review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have given 5 stars; however, the shelves are not adjustable and there is no light for the water and ice dispenser. If needed, at night.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best fridge i ever had. The amount of space you get is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    Excellent fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fridge! It’s the perfect size and looks beautiful.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Space

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great product , a lot of space , good looking

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Loveit, I want to thank you for sharing your review of your Samsung Refrigerator. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad Samsung