Customer Ratings & Reviews
- Model:
- RS27T5200WW/AA
- |
- SKU:
- 6397560
Customer reviews
Rating 4.5 out of 5 stars with 4654 reviews
(4,654 customer reviews)Rating by feature
- Storage Capacity4.7
Rating 4.7 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Design4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
My new fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great fridge. Priced right to move. I so happy to have an awesome fridge with water and ice dispenser. And it comes with a 10 year warranty.
This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel
I would recommend this to a friend- Pros mentioned:Capacity
Rated 4 out of 5 stars
Good refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good fridge. It has good space for food.
This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel
I would recommend this to a friend - Pros mentioned:Space
Rated 5 out of 5 stars
Solid and well thought out.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ice maker, never dete jammed which is the biggest complaint i had with my last LG model. Deeper than most competition. Love the light inside and the water filter is easy to get to. Very happy with the purchase.
This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:DesignCons mentioned:Ice maker performance
Rated 1 out of 5 stars
Ice maker issues
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice fuses. Regular ice dispenser puts out crushed. Impossible to get full sized ice cubes dispensed. Don’t buy this fridge. Ice maker is horrible. Samsung serviced twice in first year. Useless. Water dispenser over shoots my glass. Samsung was no help. The fridge itself is nice. Sleek look too.
This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .CherylR, we understand the importance of a reliable fridge at home. Allow us to help.
Ensure the glass is in line with the dispenser to prevent the dispensed water from spilling out.
Here is a guide to help you troubleshoot why your ice maker dispenses crushed ice even if cubed ice is selected. Please click on the embedded word.
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/#crushed-ice-is-dispensed-when-cubed-is-selected
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149141065) to help our team pull up your information.
Have a great day.
^Camille
Rated 5 out of 5 stars
Looks great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits perfectly. Delivery guys were awesome and so efficient.
This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel
I would recommend this to a friend- Pros mentioned:Capacity
Rated 5 out of 5 stars
Double Door Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So much room and easy to organize with all of the space, very happy with my purchase.
This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Gorgeous machine!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge works very well and does what it’s supposed to do. I thought the ice machine looked kind of small, it works well enough for us three but anymore than that could be a issue. Other than that its beautiful! It also makes my father in law Jealous! He wants a new fridge like a 12 year old boy begging for buttermilk!
This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
It’s huge
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you don’t want the French doors then this is definitely what you need. I’m a single guy who loves to keep alot of drinks and deli and produce and this fridge far surpassed my expectations. It’s awesome and super easy to use. Highly recommend. Also I was worried about the ice machine at first but I have had this for two years now and it’s never had an issue.
This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator works great glad I purchase it From best buy
This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel
I would recommend this to a friend - Pros mentioned:Design
Rated 4 out of 5 stars
Modern & Functional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful refrigerator. Great quality, real modern and sleek. My only challenge is that the water dispenser is positioned in a way where it’s easy for water to miss the cup and spill to the floor. Other than that, love the fridge.
This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
My favorite
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its beautiful plenty of room. Does smudge because of the outside but like it better than stainless steel that scratches easy.
This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Review of Samsung side by side fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even though I have only had the fridge running for about two weeks, everything is good and running fine, so far!!! Hope I dont have.to amend this review anytime soon!
This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel
I would recommend this to a friend - Cons mentioned:Ice maker performance
Rated 4 out of 5 stars
Big fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All good so far. Only issue maybe a little water catch tray for the drip or 2 from the water dispenser. Very shallow catch now
This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel
I would recommend this to a friend - Cons mentioned:Ice maker performance
Rated 4 out of 5 stars
Love fridge hate icecube maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the appliance but don't like icemaker. Ice splashes out of cup on on to floor.
This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel
I would recommend this to a friend - Pros mentioned:Design
Rated 5 out of 5 stars
Great product but even greater price
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great size fridge for my condo. Options are very user friendly, changing the filter is a snap, and the aesthetics are great. Very modern design sleek and simple.
This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel
I would recommend this to a friend Rated 2 out of 5 stars
Get the 5yr GeekSquad warranty, you'll need it.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this one because my wife has specific capacity and dimensional criteria. Our last Samsung was a 29.5 SF giant and it only lasted 6 years. So we had to get another Samsung because LG and other better brands cannot meet our size criteria. We have had this since Oct 2023. It is now freezing vegetables in the veggie drawer, BUT only on the left side in the far back corner. The reason is... there is a cold air vent on the left wall hitting that corner of the veggie drawer. BAD DESIGN SAMSUNG. You rushed it to market. We are putting Styrofoam insulation on the inside of the veggie drawer on that side to compensate because if we turn the up temp of the frig, the top shelf will approach 40 degrees and we want 34-39F degrees throughout top to bottom. When set to 37 degrees the top shelf reaches 39-40F and the bottom shelf stays at 36F. The design of this frig is challenging us on that. Our last Samsung had no problem with temps, but lasting only 6 years... is not what you expect from Samsung but maybe some garbage you'd get from some cheap or dumb unheard of brand. SO, I got the 5 yr extended Geek Squad Warranty (this time) because I am expecting this frig to crap out sooner that your average Whirlpool and that's a shame. Hopefully there will be a large size (27-30 SF) side by side we can get from another brand in ? years when this craps out , because my confidence in Samsung when it comes to kitchen appliances making the 12-20 year mark is now very LOW. We also expect the ice maker to malfunction before the 5 year mark. That seems to be the 1st thing that goes whether the refrigerator is $400 or $3500. On our last Samsung frig the ice maker stopped working at about 2.5 years. This is usually true for all brands. Stick to Phones Samsung, at least you do that right.
This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand that going through all this with your refrigerator can be frustrating. Let us help.
Below is a link with details on what to do when items are freezing in a refrigerator compartment. Inside the resource, there's another article for troubleshooting steps when frost forms in the refrigerator, which we suggest checking, too.
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
You may also refer to the unit's user manual for other solutions when the fridge/freezer is overcooling. Turn to page 45.
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146816960) to help our team pull up your information when you message us.
Thank you.
-Angelica
Rated 5 out of 5 stars
Samsung
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.And like this product good quality nice price and happy
This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel
I would recommend this to a friendRated 1 out of 5 stars
Samsung refrigerator malfunctioned - Buyer Beware
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer Beware - very unreliable product. The compressor already failed and I have only had this fridge since August 2025. Checked to see if it might be covered under limited one year warranty, and it is not covered. If you do not have 3 inches or more of space on top, sides, and back of fridge, this can also create problems. I was out of town for two days and upon return, all the food in the fridge was spoiled. So, if you don’t want a paperweight that costs you a ton to repair and you don’t have ample room for this monstrosity of a fridge, get yourself a GE or Whirlpool (something along those lines) without all of the bells and whistles. It will last a heck of a lot longer than Samsung and you will save yourself a lot of anguish.
This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mimi26,
This is not the experience we want you to have. We want to speak to you directly to provide support and see what options we can offer to help you with your refrigerator that has malfunctioned.
Feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151819145) when you message us so our team can retrieve your information.
Thank you.
Nicole
Rated 5 out of 5 stars
Samsung Refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the black stainless. Plenty of room on freezer side and refrigerator side.
This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel
I would recommend this to a friend- Pros mentioned:Space
Rated 5 out of 5 stars
My frig
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My frig has lots of storage space. I like how temp gages and extras are located inside the frig and they are a pretty greenish color.
This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel
I would recommend this to a friend






















