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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 4684 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 4,684 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Fridge for my company

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great solution for your house or office. We were looking for a fridge that has enough capacity for for 25 people lunches and being able to provide water so we eliminate space in the counter. This fridge has everything. Really happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect. i like how it beeps if u leave it open too long. i like how u can get ice while doors are open. i like how theres a freezer light. its definitely smudge proof. aesthetically pleasing big time. no drip either from water dispenser.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Frigidaire

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a perfect fit in our kitchen! I have just enough room to store everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Fridge- easy and simple

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator. Very spacious. Nothing super fancy (fewer things to break down). The ice cube capacity is less than my old fridge. It only fills a small cooler. Having the ice cube area in the door- there is more shelf space in the freezer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Wonderful choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge! Bought one for myself and referred to two of my friends who also bought it and are completely satisfied!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great value, low price, exceptional performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung refrigerator offers great value for its price. It works great and we feel that the layout offers more space to store your items inside. It is also easy to reach and find items. Cooling is even across all regions.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Samsung Side by Side Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator. The staff at Best Buy were awesome. Quick transaction, signed me up for interest free payments. Our Best Buy in Marina, CA is great.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Good Frdige!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this refrigerator for a couple months now. Has enough space for everything we need without feeling to big.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Job. We love our new refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was on time and smooth. I was not home but my wife said it could not have gone better. The delivery guys were courteous and professional and work quickly and carefully. This Samsung was a great choice. it is working very well. Thanks!

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 1 out of 5 stars

    Highly Regrettable Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did extensive research before buying this fridge. The reviews were overwhelmingly positive, so, after comparing it for hours with other fridges, I pulled the trigger and purchased it. I waited 4 hours for the first delivery; when it arrived, the fridge was so damaged, the doors wouldn't even close. I obviously refused the delivery and waited for someone from Best Buy to contact me about a replacement, which never happened. I got to wait on hold several times for hours at a time to arrange another delivery. Upon the second delivery, I was excited to lose another 4 hours of my life waiting, which is exactly what happened. The fridge was delivered (again) and the ice maker stopped working about a week later. I called Samsung for service and got to spend another entire day waiting on the repairman. He was quite possibly the most inefficient person I've ever worked with and did absolutely nothing to help me with my BRAND NEW fridge that had stopped working. The ice maker eventually magically started "working" again on its own, but I literally have to wait several minutes for just a couple of ice cubes to drop in my cup. It is unbelievable how long this thing takes to dispense ice (if/when it's actually working). The ice capacity is also so low that if you have a family, you'll definitely run out of ice on any given day. In this situation, I've found that Samsung won't do anything for me, Best Buy won't do anything for me, so apparently I'm just stuck with this subpar product for the next 15 years until it's time to buy a new one. I've purchased ALL my appliances in the past 15 years from Best Buy and recently ALL Samsung products and am appalled by the lack of customer service. Time to move on!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Rachel! I have a couple things I hope will help. First, this link (https://bit.ly/30VzWwv) has what steps to take if the ice maker is not working properly. I also have this link (https://bit.ly/3d5V1ZQ) that has steps more specific to the ice not dispensing properly. ^Jecca Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quality Fridge easy install

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge works well. My only complaint is the shrink wrap that protected the doors was TOO GOOD. It was very very difficult to remove since it was tucked under edges, making it near impossible to get a clean edge.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there sggoslin, we are glad that you are loving this new Samsung Refrigerator. I appreciate your review and welcome you to our growing Samsung community. ^Brad Samsung

  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Excellent fridge for an excellent price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t let the side by side fool you - it’s huge. We replaced our French door fridge with this Samsung side-by-side and love it. Definitely would recommend to others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean minimal design

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s pretty good, it’s very efficient when it comes to temperature for example a drink in there fridge will get cold in like 15 minutes. And there’s no handle bars on the door so it’s very sleek and minimal. Honestly it’s also super big

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far i love my fridge my wife love it too we have alot of room the only thing is when you get ice or water is Always a little spill but still I'm happy

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Lot of space. Extremely happy with this purchase

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Simple with a large capacity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No handles makes it easy to keep clean. Plenty of storage in the doors even for taller items. The ice maker has a big enough opening for taller glasses which makes it painless. The fingerless proof finish wipes off easily without the need of over working.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    best fridge ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge so much that I bought another one for my friends

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent Fridge and Quality Made

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased after my 1 y.o. I* started going down hill and then it stopped. They helped me a partial refund and after several weeks of research this Samsung came in first....Works Wonderful

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much more space inside then others. Love the hidden handles.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My new fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it (why is there a 50 character minimum?)!!

    I would recommend this to a friend