Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity for its overall performance, spacious capacity and great design. Many appreciate its perfect size and quiet operation, as well as the effective temperature controls. However, some customers have expressed concerns about the ice maker's performance, the absence of a dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
You will not be disappointed!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have no complaints on our fridge super easy to keep clean works amazing and the color is great. I do have to admit its much bigger in the kitchen then it was on display but that was a plus.
I would recommend this to a friend - Pros mentioned:Design
Beautiful Color
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge and very stylish, looks great in my new house. Love how the controls are touch button inside the fridge.
I would recommend this to a friend - Pros mentioned:Capacity
House Warmer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this fridge for my son and his wife for their first home purchase. They LOVE it.
I would recommend this to a friend - Pros mentioned:Overall performance
Good fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been a great fridge and the instal was very easy!
I would recommend this to a friend Quiet, Cold, Affordable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a quieter model at a good cost. This did the trick
I would recommend this to a friendSamsung fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator and freezer. Ice maker and water dispensor work great. Delivery and install went off without any issues at all.
I would recommend this to a friend- Pros mentioned:Capacity
Will keep buying Samsung brand
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such an amazing refrigerator. It fits a lot of produce and the frizer space is so much larger than other models.
I would recommend this to a friend - Pros mentioned:Overall performance
Great Refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this fridge, it's roomy, well lighted and the glass shelves allow you yo visually see what you have. Keeps food and drink nice and cold and I love the water/ice dispenser which I have never had until this fridge, A+++
I would recommend this to a friend - Cons mentioned:Ice maker performance
Worst Communication with Geek Squad!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had nothing but issues! Wrong address taken then couldn't change the address. Finally got that fixed. Then it got delivered and delivery guys say they cannot install the purchased water line because they weren't plumbers. Had to go back to the store to return the water line. Then the ice maker doesn't work. Finally got someone out and they had to order parts. Day they are supposed to arrive to do the repair, ZERO communication happened. I had to reach out to see when and if someone was coming. Had to do online chat. Was told someone was coming. Afternoon comes around and no one has had any communication. I had to reach out to chat again! Turns out NO ONE was coming. Again, ZERO COMMUNICATION! I wouldn't have known had I not reached out! Worst experience ever! So many people recommended going to the outlet but I don't know if I ever could again because of poor communication from the geek squad! If you receive a great product that provides no issue then maybe the outlet is an option but not if you run into needing some form of a repair! Customer communication must be improved!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Cons mentioned:Ice maker performance
Refrigerator
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator don’t make enough ice for my household of 5 ..also the front steel has rust marks .. I wish you could use the refrigerator for a year and then buy . This refrigerator I would not recommend to anyone
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel dealing with an ice maker not producing enough ice, BatishaA. We're here to help.
Here is a link for troubleshooting steps when the ice maker does not make enough ice. It also contains other links for no water dispensing at all, removing and replacing the water filter, leveling the refrigerator, increasing the cooling performance, error codes, and a video to watch from start to finish about fixing the ice maker.
Ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough
We have also provided another video link to watch until the end for maintaining the ice maker.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
For further assistance with the rust marks, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147470376) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Overall performance
Good Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My overall rating is good for this refrigerator. The refrigerator works well and fits perfectly after the installation. The only thing that I wish the item had was more drawers
I would recommend this to a friend - Pros mentioned:Capacity
Best bang for your buck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it nice and super spacious. Only thing im having issue is the water doesn't have enough pressure. That's why i gave a 4 stars.
I would recommend this to a friend - Cons mentioned:Ice maker performance
Samsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice deep space. Only problem is ice maker and getting cubes. Crushed ice is okay.
I would recommend this to a friend - Pros mentioned:Overall performance
Good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Installing the water line for the ice maker myself and it was easy. Fridge works well for the price point.
I would recommend this to a friend - Pros mentioned:Space
Samsung refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love, love, love this refrigerator!!! The LED lights light up the ENTIRE fridge/freezer so you can see everything! It also has TONS of storage space for anything & everything you could possibly need!
I would recommend this to a friend Great brand
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great brand I love it, I use for all property I have
I would recommend this to a friend- Pros mentioned:Overall performance
Cold as Ice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing, what a difference it has made in our household. Beautiful look. Cold as ice. Would recommend it to anyone
I would recommend this to a friend Great purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator stays very cold love the color awesome purchase
I would recommend this to a friend- Pros mentioned:Overall performance
Happy in the Hills!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! We have only had this refrigerator for 12 days but it operating fantastically. The lighting inside is good as is the storage. It's nice to have a good ice and water dispenser. I recommend this refrigerator.
I would recommend this to a friend - Pros mentioned:Overall performance
Love this refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator. It looks great and works wonderfully. The only con is that I would prefer that it has handles to open. Its a little awkward to open from the inside of the door. Otherwise it is great.
I would recommend this to a friend