Customer Ratings & Reviews
- Model:
- RS27T5200SG
- |
- SKU:
- 6397574
Customer reviews
Rating 4.5 out of 5 stars with 4665 reviews
(4,665 customer reviews)Rating by feature
- Storage Capacity4.7
Rating 4.7 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Design4.6
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Works for now
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Food is starting to freeze in the refrigerator side, not understanding why... The back is bigger than expected in the boxy sense and wide. Although, the front finish is sleek and modern look.
No, I would not recommend this to a friendRated 5 out of 5 stars
Very good product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great job !!!!!!!!! Very happy with the staff they worked hard on helping me choose the right refrigerator for my rental. So fair for the last few months they had no issues with this product.
This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Better than the model with screen
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced old dead refrigerator from previous homeowner then replaced new similar unit with smart screen that arrived slightly damaged, needed to be replaced and BBuy did that within a week so worked out well.the smart screen version was awful. Bbuy service/ext warranty appreciated.
This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Good fridge, slow ice dispenser
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good fridge, simple but not basic. Ice maker is very slow and seems like it takes forever to get ice to dispense.
I would recommend this to a friendRated 5 out of 5 stars
Princeton
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a delightful surprise. This appliance is great. Looks smart and run flawlessly much better than the whirlpool that it replaced
This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
No light on ice dispenser.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome fridge. The ONLY problem I have with it is that it does not have a light over the water and ice dispenser.
This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel
I would recommend this to a friendRated 1 out of 5 stars
Disappointed. Very poor repair service in warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in July. In November, Fridge and Freezer both warmed up to room temp over a couple of days. Called Samsung and notified all test results, reboot, defrost, etc. and seems like sealed system leak. First repair visit came after seven days. They diagnosed a sealed system leak, but they does not fix leaks - needs a "specialist." Now Samsung is making us wait another 20 days (!) for a repair company to come out for another attempt. Five months it worked, and now we are without a fridge for a at least 27 days. Unacceptable.
This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .JimH, we understand your frustration with your fridge. If, after a service visit, it is still not repaired, you need to wait 20 days for another service visit. We want to speak with you directly to provide support and explore options for repairing your fridge.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151500038) to help our team pull up your information.
Have a great day.
^Camille
Rated 5 out of 5 stars
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in sale.. best refrigerator for this price range. Love the size of both compartments. You don’t need to open freezer side every time.
This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Great purchas3
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice, a lot of room for everything I need. Love it
This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Good fridge for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good fridge, no complaints. I really like the color and being able to wipe off fingerprints without stainless steel polish.
I would recommend this to a friendRated 5 out of 5 stars
Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my refrigerator. The freezer has so much room and so does the fridge. Thank you so much for the great customer service and quick delivery. Merry Christmas and Happy New Year.
This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Good job
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the refrigerator. I do miss my old features, but for the price, it's good. The installers did a great job delivering and installing the refrigerator. Thank you!
This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Great fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving this fridge! So sleek and stylish. Plenty of room, and the water outlet is so easy to use, easier than any fridge I’ve ever used. I really can’t complain about anything.
This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
great fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new fridge. Its very spacious and holds a lot of items. The water and ice maker is awesome as well. Definitely recommend to those who are needing an upgrade.
I would recommend this to a friendRated 5 out of 5 stars
Amazing fridge!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased to be our primary and move the older one outside as a secondary. Well wouldnt you know the old one never restarted! Really dont need it though, this one is huge! Worth every penny
This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Samsun
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My refrigerator works perfect am very happy with it really recommended
I would recommend this to a friendRated 5 out of 5 stars
Owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good capacity, stain resistant, nice organized. Recommend to by.
This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Good Choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While it fits that same space we love the extra space inside. Nice to have an icemaker that works.
This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Minimalist Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek and silent fridge , the color is beautiful . Basic interior but nicely done, Water taste good with the filter , i drink daily from it now.
I would recommend this to a friendRated 1 out of 5 stars
Worst Communication with Geek Squad!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had nothing but issues! Wrong address taken then couldn't change the address. Finally got that fixed. Then it got delivered and delivery guys say they cannot install the purchased water line because they weren't plumbers. Had to go back to the store to return the water line. Then the ice maker doesn't work. Finally got someone out and they had to order parts. Day they are supposed to arrive to do the repair, ZERO communication happened. I had to reach out to see when and if someone was coming. Had to do online chat. Was told someone was coming. Afternoon comes around and no one has had any communication. I had to reach out to chat again! Turns out NO ONE was coming. Again, ZERO COMMUNICATION! I wouldn't have known had I not reached out! Worst experience ever! So many people recommended going to the outlet but I don't know if I ever could again because of poor communication from the geek squad! If you receive a great product that provides no issue then maybe the outlet is an option but not if you run into needing some form of a repair! Customer communication must be improved!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille






















