Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity for its overall performance, spacious capacity and great design. Many appreciate its perfect size and quiet operation, as well as the effective temperature controls. However, some customers have expressed concerns about the ice maker's performance, the absence of a dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Very satisfied customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation went fast and prompt So happy with by new refrigerator. I love the capacity of space for both the freezer and refrigerator
I would recommend this to a friendSamsung Fridge!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice form and function! Only having two drawers is the only drawback we’ve found so far.
I would recommend this to a friendRecommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Very comfortable and with a very elegant style
I would recommend this to a friendNew Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator. First new one in 15 years. Looks so good in my kitchen. We never had a ice maker and water .
I would recommend this to a friend27.4 side by side Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great and has been working fine. However this refrigerator will be replaced as it was delivered with a large dent on the front door at eye level.
I would recommend this to a friendPlastic cover problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The plastic cover placed to all the front is impossible to take off from the edge. It looks bad. It was placed when assembly and no after assembly
I would recommend this to a friend- Cons mentioned:Ice maker performance
I Totally regret buying this unit.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really regret buying this unit. It never stops running and is loud and annoying. It only hooks enough ice for about 3 glasses. The ice despenser has a gap which causes ice to end up on the floor useless you use s hige rimmed cup. Same for the water dispenser.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MylesD, we know how important having a reliable fridge at home is. We are here to help.
Below is a link to help you diagnose if the fridge is noisy. Please play each sound and pick the sound that matches the noise you hear from the fridge. Kindly click on the embedded word if one prompt and watch the video included.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Here is a guide to help you if your ice maker is not making enough ice. Please click on the embedded word.
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough
We recommend you ensure the glass is in line with the dispenser to prevent the dispensed water or ice from spilling out. Please see page 35 under the "Water/Ice dispenser (applicable models only)" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202407/20240730235132851/SBS_RS5300T_DA68-03958J-06_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148034459) to help our team pull up your information.
Have a great day.
^Camille
Inside awsome outside a mess
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the ice and water dispenser. You have no idea where to put glass or bottle to get water or 8ce. The stuff goes everywhere if your not on the imaginary mark perfect..Also the plastic wrap the whole refrigerator came in is almost impossible to get all it off. It's still on at every edge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Ryhno, I understand that you have some concerns with your Samsung Refrigerator ice dispensing and water issues. I know that can be frustrating and I would like to provide you with some helpful guides to get you the best performance. See links below:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
If you need any further assistance, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143899814. We thank you for being a part of our Samsung family. ^Brad
- Cons mentioned:Ice maker performance
Worked perfect for about 11 months and thats it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge worked perfect for 11 months then the ice maker started actiing up, leaking water everywhere making the ice come out in chunks clogging up the ice dispenser, all you people who bought this fridge wait until after 11 months yours will act up aslo, souk
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We can understand how important a working refrigerator is in every household, let's get the information you need to ensure the ice maker is giving you the best result and help in stopping the leak.
I have provided some links below to help us identify the reason the water is leaking from the ice maker and how to prevent the ice build-up in the future. Please select the scenario that best fits your situation and check the hyperlinks and the video for more information.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146383458) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Nice frig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice frig, great customer service but a little damage at delivery. Felt like there should have been a little bit of a discount for keeping.
I would recommend this to a friendMy Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator by Samsung is the very best purchase I could’ve ever made thanks Samsung!!!!!
I would recommend this to a friendAwesome product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.She is Perfect. Everything i needed. Great price..
I would recommend this to a friendFirst fridge
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge, so sad I’m having to part with it after 2 years. Won’t fit in our new apt.
I would recommend this to a friendSamsung refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, best price in the market And an excellent customer service
I would recommend this to a friendSamsung refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the stainless steel because of that no handles easy to manage open very easy and very roomy on the inside.
I would recommend this to a friendFreezer door pops open
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is overall pretty nice but whenever you close the fridge or the freezer the freezer pops open and you can’t really tell usually until it’s starts beeping. It looks very minimal but it lets a lot of hot air in and everything melts.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DennisL,
Let us give you the details that you need for your refrigerator.
Here are steps to help you with your fridge. Please follow the steps and click on the hyperlinks for further assistance.
Refrigerator or freezer doors will not close.
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#hinged-door-on-the-refrigerator-does-not-close
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146066081 to help our team pull up your information.
Have a great day.
^Aloe
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge and freezer I love all the different shelves Water and ice cubes makers are great
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Combofreezerfridge, congratulations on your new Samsung Refrigerator. I am glad delivery went good for you. Thank you for choosing Samsung in your home. ^Brad
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Iffi could do it again I would get it with handles
I would recommend this to a friendThis fridge is NOT fingerprint resistant…
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As you can see in my photo, this fridge is not fingerprint resistant, as Samsung claims. Just the opposite. From day one, smudges and fingerprints show up constantly. Very disappointed. So far, the fridge is functioning ok but cosmetically, very let down.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we definitely understand how frustrating that can be. At Samsung, we manufacture several products that all come with different features. It is only through feedback from customers like yourself that we are able to make our products better. Here is a link to a guide for caring for your refrigerator (https://bit.ly/3pSnRVo). If you have any further concerns, please feel free to reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144042595) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Nevera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sale price Samsung is my fervor brand Best Buy my Favorite store
I would recommend this to a friend