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Customer Ratings & Reviews

Your price for this item is $1,099.99
The comparable value price is $1,599.99

Customer reviews

Rating 4.5 out of 5 stars with 4572 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers frequently mention the 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity for its overall performance, spacious capacity and great design. Many appreciate its perfect size and quiet operation, as well as the effective temperature controls. However, some customers have expressed concerns about the ice maker's performance, the absence of a dispenser light, and the limited shelf adjustment options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 4,572 reviews
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    It is an okay refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only had this for about 6 weeks and had to return because I just couldn't get used to a side-by-side. Last time I used a side-by-side was over 25 years ago so it was hard adjusting to not having the full width of either the fridge or freezer. I will say this fridge is very spacious and should be able to meet a large family's need. One annoying feature is that the bottom fridge drawer is awkward and it is a bit difficult to get things in and out. The lack of adequate storage space in the freezer door was a big let down for me as this where I store lots of everyday ingredients I use for cooking. The fridge on the other hand has ample storage space on the door which I absolutely love.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Samsung side by side fridge review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really large refrigerator, wide and tall! Make sure you measure 3 x's. We had to cut out the corner molding to get it to fit. This is my first side by side and I love that I can open both doors and see everything without bending over. There is ample room in the freezer (even pizza boxes) and bottom drawers on both sides. It's like having two fridges with the additional storage on the doors. This is a very quiet fridge except for when ice is dropping. Icemaker/water dispenser is easy to use and doesn't make a mess. Fingerprints wipe off easily with Windex. I don't like the alarms that go off when the door is left open. It's annoying and you can only turn it off for a few minutes and it starts beeping again. Fridge and freezer are at correct temps. When you receive your new fridge, be prepared to spend 30 minutes unwrapping all the tape and protective wrap from outside and inside on every shelf. I gave this a 4 star because I don't like the alarms. Otherwise, it's a really good fridge for a good price.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Space

    Rated 5 out of 5 stars

    Nice refrigerator.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been real happy with the refrigerator. The refrigerator runs very quiet. The interior lighting hasn’t been a problem for us, as some mentioned. The ice maker has been more than adequate for us and we like the amount of storage and depth of shelving in the refrigerator and freezer. We are pleased that the ice maker is designed to minimize its footprint in the freezer leaving more room for food. The ice and water dispenser in the door keeps hands out of the ice tray and thus seems more sanitary. Our well water was always good, but is even better filtered through the dispenser. Finally, we like the style of the refrigerator and the way the handles are incorporated into the edge of the doors. Overall, we have no real negatives to report.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Ice maker performance

    Rated 4 out of 5 stars

    Good but flawed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the space and item capacity of this refrigerator. The only drawback I have is the quality of the ice maker and its dispenser. The ice seems too chunky for the dispenser and it has a hard time crushing said ice and dispensing it. Ice does not fall within the specified area. Chunks fly all over the place.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung 27.4 cu ft Side-by-Side SS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After one month, the refrigerator works great. The ice maker keeps up without a problem. No noises and the finish is easy to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Five stars all the way

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BB offered an excellent price on this refrigerator. We have had it about a month and it is working fine. Tremendous amount of space. The overall purchasing experience gets 5 stars. The salesman was professional and courteous. Delivered on schedule. The delivery guys were great with delivery, installation and haul away, I'm glad the salesman convinced me to pay extra for installation because it was a major job. I highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Ice maker performance

    Rated 5 out of 5 stars

    I like the doors.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very spacious. Ice maker is a little slow. The delivery guys were very cautious of scratching our doors and walls. They were very professional on how they delivered our refrigerator. Not a single scratch on the refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Space
    Cons mentioned:
    Ice maker performance, Shelf adjustment

    Rated 4 out of 5 stars

    Lots of room, but a few issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge has plenty of room, The issues are the ice maker is small and the ice chute can get blocked after awhile causing cubed ice to become crushed ice and then eventually no ice until you clean it out. Another feature that it lacks is a smaller meat/cheese drawer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was extra easy, guys knew what to do. Refrigerator has performed perfect. Wish ice storage was bigger, but maintains ice levels well. Overall very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it on sale, so far its been great. It fit perfectly in the space needed. Only thing is, design wise, theres no catch for water overflow from the dispenser but it doesn't take away from the overall design. We are satisfied with our purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Space

    Rated 5 out of 5 stars

    No regrets!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new Samsung refrigerator. Have been using this for about a month now and it works great. We have absolutely no complaints- food is cold, there is a lot of room in this model, and it's well lit inside (which was a concern after shopping around and seeing what is currently available). We don't use the water or ice often but every time we have everything has functioned as expected. It's beautiful as well. This was a replacement for a 21 yr old appliance that died and it's definitely inspiring a new kitchen makeover. I will be shopping for the rest of our appliances at Best Buy as we went all over in search of any replacement refrigerator we could find quickly and Best Buy was able to deliver on excellent customer service, best in-stock merchandise, and over-all best shopping environment and experience.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance
    Cons mentioned:
    Ice maker performance

    Rated 5 out of 5 stars

    Clean flush look without handles.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is so flush. I love the fact that it has no handles, it takes a bit to get used to, but honestly, the flush clean look it gives our kitchen makes this one of our most favorite fridges we've ever owned. It has so much light inside on both sides, the refrigerator side and the freezer side. Bright white LED lights all over, lots of shelf space and lots of freezer space. One down side is the ice maker is a bit small, so consider that if you and your family use lots of ice. This one works well for me and my wife since we don't use as much ice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful frig

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this frig, its very nice. I want speak to some of the negatives in the reviews. The refrigerator shelves are not adjustable but I think they're set up perfect. The first 2 shelves will fit milk, the door will fit milk and 2 liter sodas. Lots of apace. It doesnt have a deli drawer, i bought 2 from amazon,theyre stackable and fit on 3rd shelf perfect. If you go that route get the ones that have little rubber feet, it keeps them from sliding. Its quite, i never hear it. The ice compartment is a little small but fine for me. There is a lot foom in the freezer with the ice in the door. Im hppy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Space
    Cons mentioned:
    Dispenser light

    Rated 5 out of 5 stars

    Samsung 27 Cu Ft Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great purchase. Plenty of space, nice shelving capacity. Convenient temp controls..Could use a light at the water/ice dispenser.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Space
    Cons mentioned:
    Ice maker performance

    Rated 2 out of 5 stars

    Not Impressed

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this for almost a year and feel pretty comfortable reviewing it. We replaced a work horse 17 year old Frigidaire that was failing with this one, and honestly I miss the old one. It had better features for around the same amount of money. Best Buy was supposed to deliver it, but the Covid lockdown in my state happened about 3 days before, so we had to figure out an alternative delivery method (begging a friend with a trailer to pick it up) It has fair amount of space, but doesn't have a "deli" drawer, which makes organization hard. It has a nice sleek modern look which I really like. The spill guards on the shelves are very brittle and we already broken one. Samsung was responsive but sent us the wrong part. It holds good temperatures in the freezer and refrig. Ice maker is terrible. Hardly enough ice for a family of 3. It is slow to make new ice. Every month or so it just stops working and we have to reset it. Overall I'm not happy with it at all. We would return it and purchase a different one if we could (even for a higher price to get what we need), but these problems and issues have developed over the last 9 months.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are needing assistance with your Samsung # and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1142971855. We thank you for being a part of the Samsung family. ^Brad Samsung

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Dispenser light

    Rated 4 out of 5 stars

    Overall Meets Style and Functionality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had rhis a couple months. Its quiet, and functions great. Storage requires organization. One large vegetable bin and a small meat drawer. These are deep but i dont care for stacking foods in the meat drawer. I added bins to hold things like bags of cheese, cheese sticks, and another for butter, blocks of cheese...things that need to be contained. The bins I added take up room but hold items like drawers and creates easy/quick access. Water/ice maker work well, no lights, there is an alignment issue when you put a glass under and dispense water, not a flat surface, glass tilts in to push the bar for dispensing water which exits at the very edge of standard size glass.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Space

    Rated 5 out of 5 stars

    Roomy and chilly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for a little over 3 weeks and it works perfectly. I'm amazed at how much more room it has over my old refrigerator and it fits in the same spot. They really know how to maximize space in this refrigerator. I went grocery shopping and we still have plenty of room left. I'm thoroughly satisfied with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance, Size

    Rated 5 out of 5 stars

    Awesome Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really large refrigerator, it looks nice in our space. I like the ice maker in the door and not taking up freezer space like my old one did. I love how I can lock the water and ice dispenser when I leave home or if I just don’t want anyone working it without me being present. It looks beautiful in my space and holds s lot of food. I haven’t removed the protective plastic from the front yet so I don’t know how well the fingerprint resistant feature works. The manual states not to place anything on the top or put magnets on the front so I stored my cereal boxes in the pantry.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance
    Cons mentioned:
    Ice maker performance

    Rated 5 out of 5 stars

    Great family fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good overall. Large and spacious. Looks great. Only complaints are the small ice maker and definitely not fingerprint proof. Ice maker is fine as long as you aren’t having people over. I would recommend buying some extra ice. But this is a very minor issue. Would recommend this refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size
    Cons mentioned:
    Shelf adjustment

    Rated 5 out of 5 stars

    Amazing fridge

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have this fridge over a year and a half at this point. Has been running great so far with no issues at all. Love the overall size and internal storage. It does keep things very cold and the very back of the bottom shelf seems to freeze any liquids. Had to bump up the temp by a degree from the defaults. The option to get crushed ice is a nice convenience. Only minor gripe I have that I wish I noticed before buying is that the shelves cannot be adjusted at different levels. A few times we had to put a 2-tier cake or something similar, we've had to remove a shelf completely.

    I would recommend this to a friend