Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity for its overall performance, spacious capacity and great design. Many appreciate its perfect size and quiet operation, as well as the effective temperature controls. However, some customers have expressed concerns about the ice maker's performance, the absence of a dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Best purchase
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge, had it for 3 years now. The color is beautiful and has no scratches. No issues this far
I would recommend this to a friend- Cons mentioned:Ice maker performance
Defective piece is delivered for us.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The icemaker is broken on this. The tenant is calling and bothering me every day and we are not able to get this fixed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ChandraT, we understand how it feels if the ice maker is broken. Allow us to help.
Here is a link to help you diagnose the broken ice maker. Please select the option that best describes the issue your tenant is experiencing. If prompted, kindly click the embedded word and watch the included video.
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148053036) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Ice maker performance
Very dissappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissatisfied with this product only kept it for a week was not willing to work with the issues already presenting themselves. The ice maker kept freezing big lump of ice, the icemaker froze over could not remove from door to dump had to pour hot water in to release was a hot mess. Did not like the sensitivity of the water dispenser seem like it would leak water if you passed by it. Tried the lock mechanism still spilled water when not in use...in the end just exchanged for a different model fridge
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day.
We appreciate you leaving a review of your experience with this refrigerator.
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a wonderful day!
—Vannesa
Great fridge love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best customer service I had in a long time Becca and her associate did a fantastic job working with me and meeting all my needs will be back again in fact have been back twice for a tv then a week later for a surround sound system thx Best Buy
I would recommend this to a friendEcellent service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Product and Excellent Delivery. It was an easy to purchase options.
I would recommend this to a friend- Pros mentioned:SpaceCons mentioned:Ice maker performance
Ice Dispensar broke 2 months after purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Manufactured: 2/21; Purchased:3/21 Ice Dispensar Stopped Working:5/21 Loved the fridge. just the color we wanted, good space! Unfortunately it makes a lot of ice but doesn't dispense it just lasted 2 months we dont use it too much! Hopefully it will be repaired and not break again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your new Samsung Refrigerator and realize you're having some concerns with your Ice Maker making too much ice. I understand how this can be frustrating on a new appliance. I have some helpful information that I would like to provide. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143310069. We welcome you to our family and thank you so much for choosing Samsung. ^Brad
Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with the refrigerator, the purchase process and the fact that it was in stock.
I would recommend this to a friendRefrigeratorinstallgreat
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Jim and helper were great with delivery and install. Polite and patient as I offered to help. Best to stand back and let them work. They are trained and expert at what they do. Challenges to install were accepted and overcome.
I would recommend this to a friendAwesome fridge!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never been so excited for a new appliance! I have always loved these more than fresh doors! You can actually organize the freezer vs a catch all bin. Ice/ water maker works great to
I would recommend this to a friendGreat Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. the Ice Maker is awesome, we use alot of ice. The ice maker makes alot of ice quicly.
I would recommend this to a friend- Pros mentioned:Design, Overall performance
Very Good !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this fridge is so good looking ! We love it and the interior is very spacious.
I would recommend this to a friend Nice buy for money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator for the cost! We bought this unit online recently after our 2nd refrigerator gave out. Attractive, but not finger print resistant as advertised. functional but too soon to decide if it’s reliable.
I would recommend this to a friendNo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t want to. Why are you asking me this? I don't want to.
I would recommend this to a friendSamsung side by side
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to clean, keeps items fresh. Ice maker and water easy to clean
I would recommend this to a friendmrs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best products and better services!! the service of the people who was taking care of the item and installing were really good
I would recommend this to a friendSamsung 27.4 cu. ft. refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be sure you door opening is big enough as this is every bit of 36" wide. The control panel extends out that I don't believe is included in the measurements. Overall, it's a nice side by side.
I would recommend this to a friendsamsung 27.4cu ft. side by side refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.item was delivered and installed on time good looking products
I would recommend this to a friend- Pros mentioned:Overall performance
Cosmetic damage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There were two large dents on the right side . One dent on the front A scratch on the separator between the doors. The bottom tray in the freezer is missing. Refrigerator works good.
No, I would not recommend this to a friend Fridge Replacement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit for our kitchen. Color is really nice and truly fingerprint proof. Simple wipe with a cloth and no more prints. Like the door alarm feature as sometimes the kiddos don't close door al the way.
I would recommend this to a friendReplacement for Samsung 27.4 Cu. Ft.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is a replacement for the Black Stainless steel model we previously purchased. The Black did not go well with our decor so we opted for the exchange without any issues.
I would recommend this to a friend