Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Capacity
Nice look to it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice lots room. The ice maker and water are great.
I would recommend this to a friend - Pros mentioned:Overall performance
Stylist refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product and the look is fantastic. Friendly use.
I would recommend this to a friend - Pros mentioned:Capacity
Love the fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a lot of space, like the ice maker, and water.
I would recommend this to a friend Great fridge.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really love this fridge. I had a side by side before. I love how streamlined it looks. The fingerprint resistance is great with small kids. The fridge was cold within 4 hours. It was making ice around 6 hours. We discarded the first few trays of ice. Overall I am really happy with the purchase.
I would recommend this to a friend- Pros mentioned:Overall performance
Modern look and great value for the price,
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the modern look and the fridge works great.
I would recommend this to a friend - Cons mentioned:Ice maker performance
Problems problems problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Problems problems problems from the beginning. I water has never worked and the V ice machine gets stuck we have to fish V it the V ice by hand
No, I would not recommend this to a friendBrand response from Samsung
Posted .AmarieT, we understand the importance of a reliable fridge. Allow us to help.
Here is a guide to help you troubleshoot if your ice maker is frozen. Please choose "Ice bucket is stuck." Kindly click on the embedded word.
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice
Below is a guide if your water dispenser is not working. Please click on the embedded word.
Samsung refrigerator water dispenser issues
https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-does-not-dispense-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151550553) to help our team pull up your information.
Have a great day.
^Camille
Good buy at Best Buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look and the icemaker with different type ice
I would recommend this to a friendDecent fridge but be aware of shortcomings
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is good overall but if I have to be picky... Not a fan of non-adjustable shelves, no light on the water/ice dispenser, takes 3 seconds before anything is dispensed and there certainly should be 1 more door pocket in the freezer. the bottom area screams for 1.
No, I would not recommend this to a friend- Cons mentioned:Ice maker performance
It has alot of room
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice make is slow and does not privode constant ice
No, I would not recommend this to a friend - Pros mentioned:Size
I love these refrigerator
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality,good size,I love it!!!!!!!!!!!!!
I would recommend this to a friend She's a beauty
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this for over a year now and love it. No problems not one single issue. Hopefully I'm not jinxing myself. I do wish the filter last longer.
I would recommend this to a friendGreat refrigerator!!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new refrigerator However when the men delivered my appliance they just brought it in didn’t plug it in, didn’t level it out or set the refrigerator settings I wished that they had because I’m not sure about the setting with the draws Other than that I ABSOLUTELY LOVE MY NEW FRIDGE”” WE ARE VERY HAPPY
I would recommend this to a friendMr refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been great I love the brand and the refrigerator it was a great buy!
I would recommend this to a friendSamsung fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service and professional delivery I would buy from Best Buy again in the future.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Ice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice is always getting stuck is not worth it. Having to open it all up every day. Never had that problem with my old fridge
No, I would not recommend this to a friendBrand response from Samsung
Posted .Iliana, we understand your frustration if your ice maker is stuck. Allow us to help.
Here is a guide to help you if your ice maker is stuck. Please choose "Ice bucket is stuck."
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149187230) to help our team pull up your information.
Have a great day.
^Camille
Beware, Overheating
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was working pretty good for the first year. I placed my hand in between both doors as i was going to bend down and open one of the bottom drawers and I felt a sting and noticed it was so hot it burnt me. I googled searched and read it is a common issue due to some coils in the back. Beware with little ones, and make sure to get warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We want to know more about what transpires with the refrigerator and would like to assist as soon as possible.
We recommend contacting us via the options below to speak with a live representative to assist you better with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Pros mentioned:Overall performance
Refridgerator wound fit but washer and dryer fine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refridgerator had to be returned but the washer and dryer were instaaled fine.
I would recommend this to a friendBrand response from Samsung
Posted .Hello JeffM,
Thank you for choosing Samsung for your refrigeration needs. We completely understand that your expectations for the unit fell short, and we are saddened that you no longer have the product. We would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Great Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator , unfortunately I couldn't open one of the door because our rental house has long wall and I miscalculated it. Definitely get another one if I have a little bit bigger refrigerator spot in the future. Best buy made it so easy to exchange me the new refrigerator.
I would recommend this to a friendJack T
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent appliance expert delivery and customer service!
I would recommend this to a friendZero balance on gift card.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upon delivery there was a dent on the door. I was offered a $180.00 gift card or I could wait for a new refrigerator. The dent was minimal and I opted for the gift card. When I tried to use it there was a zero balance. I paid with my Best Buy credit card and with $70. From the rewards on my account. Not great.
I would recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check your options regarding the gift card that was offered to you.
Have a great day.
-Ernest-