Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity for its overall performance, spacious capacity and great design. Many appreciate its perfect size and quiet operation, as well as the effective temperature controls. However, some customers have expressed concerns about the ice maker's performance, the absence of a dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Five Star
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been a year since I purchased this! By far it’s giving!
I would recommend this to a friendGood size and use of space.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, having ice maker in the freezer section will hopefully avoid the problems that the french door refrigerators have. Wish it had an extra smaller drawer though in the frig section
I would recommend this to a friendThanks for suggesting me to take this product
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome refrigerator. Food is fresh for couple of days which includes cooked food and also the vegetables.
I would recommend this to a friendNice BIG refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.make sure you have room this refrigerator is huge! I really like the new icemaker design i have 2 previous samsung refrigerator and this by far the better design
I would recommend this to a friend- Cons mentioned:Ice maker performance
Slow droppinf the ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator itself it good except for the icemaker. It takes too long for the cubes to come out. The crushed ice take less time but stll too long too
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Icedrop, I see that you have concerns with your Ice Maker in your Samsung Refrigerator taking a longer time than expected to dispense Iceland know that can be irritating. Ice typically takes between 2-5 seconds to dispense from the ice dispenser. This is normal. The time it takes for ice to dispense depends on a few variables, including the following:
How far back in the bucket the ice is.
The amount of ice in the ice bucket.
Whether cubed or crushed ice is selected.
Crushed ice may take slightly longer to dispense due to the time it takes for the gears in the ice bucket to crush the cubed ice.
For additional maintenance, see link below:
https://www.youtube.com/watch?v=EsbHtpc1ak4
We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
Very good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall very good. All of the drawers are on the bottom, that's my only critique when storing lunch meat or smaller things I find it awkward to always be bending over.
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the large capacity, ice features and bucket inside that easily comes out to fill and the color option.
I would recommend this to a friendGreat Fridge 5 stars
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great fridge! The ice maker has worked excellently and the two door options makes organization easy!
I would recommend this to a friendsamsung refrigetator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very functional refrigerator . the ice maker is nice and compact. the black stainless steel is nice and it does not show fingerprints much.
I would recommend this to a friendSmall ice maker
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker is extremely small. We are a 2 person household and it's inadequate for our light usage. I like the fridge though.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Michael,
Thank you for taking the time to leave this review.
We understand that the fridge's ice maker is too small for you.
The ice maker can make 10 pounds of ice a day; it can only hold 2 pounds of ice at a time.
Once the ice bucket is full, the ice maker will stop. The ice maker can approximately make two trays of ice every 3 hours.
Have a great day.
^Charles
Poor sales and service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman promised $150 credit would arrive that we could bring into store and purchase a Visa gift card with it. No such credit ever arrived. Talked to store manager, they don't sell Visa cards. She was rude, not concerned with staff giving out wrong information. Fridge was damaged during delivery.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works awesome really Love my new fridge definitely recommend buying from Best Buy
I would recommend this to a friendSamsung RS27T5200SR
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung side by side refrigerator was delivered on 12/28/2021. It is now 6/23/24, 2 and a half years later. Refrigerator and freezer not working. Only worked for 2 and half years!
No, I would not recommend this to a friendBrand response from Samsung
Posted .GaryS, we understand how vital a reliable refrigerator is in every household. Allow us to help.
Below is a link to help you diagnose if your fridge stops working. Please click on the embedded word and watch the video included.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147263951) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Ice maker performance, Shelf adjustment
Ice maker and water flow horrible.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. I love samsun and all our appliances and electronic are samsung except our printer. However, the shelves dont move and you cannot fit somethings on the shelves, the ice maker barely makes any ice, and it takes like 2 to 3 minutes to fill up a 8 oz cup with water.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Melikey88,
Thank you for bringing this to our attention. We understand how inconvenient it is to experience these issues with one of our Samsung Refrigerators. Our goal is to ensure our customers get the best value for their money. We're here to help.
Attached here is a link to the troubleshooting guide that you may check, which can help us rectify the ice maker issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Also, I've included another link to a troubleshooting guide that you can use as a reference for the water flow issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
For any other concerns, do not hesitate to reach out via our Support Channels below;
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3.https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144140557
- Angelica
Damaged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item damaged after unpacking. Deep dent in door. Best buy and Samsung very difficult to deal with to try and rectify.
No, I would not recommend this to a friendNice and spacious refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product, just have to be very careful handling it cause the exterior is easy to get dents.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Frig. Discovery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The in-door water & Ice despenser does not have a light. Needed to see how full the fill is going.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BobLP,
Thank you very much for your review on one of our products! Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fridge even though it had a big scratch and a black paint chip on the side when delivered. Did not want to go through the hassle again of ordering another one and waiting for delivery.
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good fridge good service good good good good good good all around
I would recommend this to a friendA great refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great refrigerator. It’s quiet and works extremely well. The ice cubes are the perfect size and the stainless steel doesn’t show finger prints. The geek squad did an excellent job with the installation.
I would recommend this to a friend