Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity for its overall performance, spacious capacity and great design. Many appreciate its perfect size and quiet operation, as well as the effective temperature controls. However, some customers have expressed concerns about the ice maker's performance, the absence of a dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good fridge good service good good good good good good all around
I would recommend this to a friendA great refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great refrigerator. It’s quiet and works extremely well. The ice cubes are the perfect size and the stainless steel doesn’t show finger prints. The geek squad did an excellent job with the installation.
I would recommend this to a friendGreat refrigerator definitely recommend!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love our new refrigerator! Best Buy was easy to deal with when in need of the refrigerator. Lowes and Home Depot no help wanted to wait over a month. Got this within 5 days and the delivery guys were awesome and quick!!
I would recommend this to a friend- Pros mentioned:Capacity
New Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking, great style. Very quiet. Large storage capacity.
I would recommend this to a friend Water and ice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge just hate that the water and ice comes out so slow
I would recommend this to a friendBrand response from Samsung
Posted .ChristinaC, we understand the significance of a fully functional fridge in your household. Let us help you out.
We recommend checking the resources below if your water dispenser is slow. Please click on the embedded word.
Samsung refrigerator water dispenser issues
https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-dispenses-slowly
To help boost the ice maker's efficiency, kindly browse this guide and perform its troubleshooting steps. There are hyperlinks included; kindly visit them.
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148989150) to help our team pull up your information.
Have a great day.
^Camille
❤️❤️❤️
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thanks Thank Thanks Thank for you its been the best
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water spout is not great. Drips a little. You can pinch your fingers between the doors.
I would recommend this to a friendThe fridge is very nice and of quality for the pri
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is very nice and of quality for the price as you are paying I have been using Samsung and I’ve had no problems for the last two years and flipping properties
I would recommend this to a friendRefridgerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered my new fridge . It was at the store on time and I had absolutely no difficulties when I arrived for pick up . All employees were super helpful with every aspect of my experience .
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Refridgerator, congratulations on your new Samsung Refrigerator and really appreciate you sharing your review. We are excited to hear that you are enjoying your new machine. We welcome you to our Samsung family. ^Brad
Craig Refrgerator response
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Refrigerator was reasonbaly priced, easy to install and very convienent. We are very happy with it.
I would recommend this to a friend- Cons mentioned:Shelf adjustment
Poor Customer Service Product issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting on Best Buy to contact me. They measured frig is measure 68 5/8 on rear, it was delivered and left side is 68 1/2 right side is 68 3/4. Geek squad left it in the middle of kitchen and told me to cut cupboard????? Really. Called and reported issue they sent an installer and he made report that it did not fit. This has been going on for weeks. They tried to make another appt with geek squad, I told them I would like phone call. When I reported again the women on the phone wanted to know what I wanted her to do about it. No resolution and no follow up from Best Buy as the far as the frig obvious poor workmenship, and shelves can not be adjusted.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand how disappointing it can be to experience all this with the refrigerator installation.
Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you should you need to follow up on the appointment. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
- Cons mentioned:Ice maker performance
Worst Appliance Purchase Ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this refrigerator in May and it barely produces ice and it no longer holds milk or freeze liquids solid, and it hasn't been 2 full months. Samsung insists on fixing it so my extended warranty that I purchased through best buy is useless. Be prepared to wait on hold with Samsung for a service appointment and wait another 7 days for someone to come and actually try to fix it. Never again will I purchase a Samsung appliance, possibly wont purchase from best buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Natasha! We appreciate your patience with the unusually long wait time. We are doing all we can to ensure customer service is uninterrupted during this time. ^Jecca
Simple, nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was exactly what I needed. The store gives you free installation, but what they don't tell you is there are requirements in order for them to install it. They just left it uninstalled at my home on a Saturday.
I would recommend this to a friendReview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace the refrigerator I had found the one I purchased and it’s perfect.
I would recommend this to a friendNice fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far very good. Freezer soo good fridge same hope last for a good time
I would recommend this to a friendGreat fridge but still no geek squad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is excellent and was delivered by an experienced rep however the installation of my water line had yet to be completed. I will try to have this done for a third time after two no shows.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Icemaker doesn't work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replacing refrigerator 6/28. Icemaker doesn't work correctly. Was told they would be out to adjust but they never came out. They are sending a new refrigerator instead.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tru01! We're very excited for you to get your new refrigerator. We hope you can enjoy it for a long time. ^Jecca
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Perfect fix the kitchen. Love the ice options.
I would recommend this to a friendGreat fridge
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. Very sleek look. However, icemaker takes a while to replenish.
I would recommend this to a friendSamsung refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is working well. Set up was not difficult. the internal layout is much better than my last refrigerator. There is more useable space in the freezer due to the placement of the ice maker.
I would recommend this to a friend