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Customer Ratings & Reviews

  • Front. Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel.
  • Committed to quality. Driven by innovation. 2 Year Warranty* Limited Time Offer Valid: 1/1/26 - 7/8/26 Up to $199 value *Redemption required. Limited manufacturer's warranty.
  • Angle. Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel.
  • #1 CUSTOMER SATISFACTION Total Awards 2019 - 2025 Based on total number of Customer Satisfaction awards across all categories, by leading consumer research organization home appliance surveys, 2019-2025 (refrigerators, cooktops, ranges, wall ovens, over-the-range microwaves, dishwashers, washers and dryers
  • HIGHEST ICE MAKER SATISFACTION 2025 In-Door Ice Maker Get cubed or crushed ice Cubed Ice Crushed Ice Water Cubed Ice Crushed Ice Lock(3 sec)
  • Left. Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel.
  • Alt View 1. Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel.
  • Alt View 2. Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel.
  • Alt View 4. Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel.
  • Alt View 11. Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel.
  • Alt View 12. Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel.
  • Alt View 13. Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel.
  • Alt View 14. Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel.
  • Alt View 15. Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel.
  • Alt View 16. Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel.
  • Alt View 17. Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel.
  • BBY Overview - Samsung Refrigeration: Large Capacity video 0 minutes 41 seconds
  • BBY Overview - Samsung: Fingerprint Resistant Finish video 0 minutes 41 seconds
  • BBY Overview - Samsung Refrigeration: Modern Design video 0 minutes 34 seconds
  • BBY Overview - ADA Accessibility on Samsung Appliances video 0 minutes 44 seconds
  • BBY Overview - Samsung Refrigerators & SmartThings video 0 minutes 55 seconds
  • How to Measure for Your Refrigerator Video video 1 minutes 36 seconds
  • How to Prep for Refrigerator Delivery and Install video 1 minutes 33 seconds

Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel

Model:
RS27T5200SG
SKU:
6397574
Highly rated by customers for:
$1,299.99
Save $300
Comp. Value: $1,599.99

Customer reviews

Rating 4.5 out of 5 stars with 4669 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 181 Showing 3,601-3,620 of 4,669 reviews

  • Samsung fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best looking fridge on the market best buy delivery guys gave it the white glove. I would recommend this fridge.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    small slow ice maker

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ice maker su ks small bin slow on making ice had it for 6 days now ice bin has never been full

    This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      I can help with this, bill! This link (https://bit.ly/318JLqE) can show you all the ways to get the most ice production from your ice maker. ^Jecca Samsung

  • Samsung Refrigerator Great Buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent refrigerator for any family. We enjoy the water and ice dispenser in the door. We are able to fill water bottles and pitchers without making a mess. We would recommend this refrigerator to anyone looking for one.

    This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel

    I would recommend this to a friend

  • Great

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and turn on ice machine works great delivery was quick and easy and the people were very polite

    This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel

    I would recommend this to a friend

  • Love Side-by-Side Doors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Samsung refrigerator/freezer. Wife prefers the accessibility of the side-by-side doors. Our last house was a rental and it had this refrigerator, so we bought the same one for our new house.

    This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel

    I would recommend this to a friend

  • Refrigerator is really good .

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery service guys were not good didn't explain anything didn't fix the water line bad experience.

    I would recommend this to a friend

  • Good solid side by side

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent refrigerator. I love a side by side, just think they are easier to access than the french door ones. Good solid fridge.

    This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel

    I would recommend this to a friend

  • Simple, dependable refrigerator.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple, reasonably-priced fridge - with no fancy smart screen, wi-fi connectivity, etc. - that performs very well. We particularly like the reliable icemaker. And the location of the readily accessible filter is much appreciated.

    This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel

    I would recommend this to a friend

  • Much more storage

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new fridge. It has glass shelving which makes me a little nervous about weight and hard food containers. We replaced the water filter, but cannot get the replacement light to turn off even after looking up and following the instructions.

    This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel

    I would recommend this to a friend

  • Liz R

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beware if you’re putting it in a tight space/wall on one side. The doors are much thicker than other refrigerators. Doesn’t sound like a problem but was for us. We had to exchange for a different style.

    This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel

    I would recommend this to a friend

  • I would recommend this Refrigerator to my friends

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator. It is perfect for my needs and has worked just fine since it was delivered. Due to the placement of the icemaker, I have more freezer space and that has been great.

    I would recommend this to a friend

  • Sony TV

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and helpful. Very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    ok appiance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This appliance satisfactory. The door of the fridge was badly damaged when it was delivered on March 31. I was told a new door would be delivered soon. Still no new door as of 4-24-21.

    This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Horrible ice maker

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice maker only makes ice every 3 hours. 6 cubes every three hours is nonsense

    This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand how important it is to have a working ice maker in your household, Craig. Let's get this taken care of.

      Here is some troubleshooting to rectify your ice maker making less ice. Please click the link and hyperlinks and watch the instructional video for tips.

      The ice maker is making some ice, but not enough:
      https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1146675963, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge! Plenty of space in door shelving and in fridge itself. Ice maker works great. Cabinet depth is awesome. Happy with my purchase. Best Buy made the whole process easy from online ordering to pick up.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Happynewfridgeowner, I appreciate you taking the time to share with us about your new Samsung Refrigerator. I am glad to hear the unit is treating you exceptionally well. We thank you for choosing Samsung in your home. ^Brad Samsung

  • MR

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PROBLEMS: DENT IN THE DOOR AND THE EXTERIOR STAINLESS STEEL SMUDGES TRERRIBLY. THE INSIDE IS JUST FINE.A NEW RIGHT DOOR WOULD BE GREAT .PEASE ADVISE

    This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi LEONARD.

      Thank you for taking the time to leave this review.

      We understand that you have a concern regarding the refrigerator.

      To help you with cleaning the refrigerator exterior, I suggest you check this video for some tips.

      How to clean your Samsung refrigerator | Samsung US

      https://www.youtube.com/watch?v=Gw_NOk1rLAY

      How to deep clean your Samsung refrigerator | Samsung US

      https://www.youtube.com/watch?v=vWp2bnE3uhQ

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide them with this number (1144925545) to help our team pull up your information.

      Thank you for being a valued customer of Samsung. Have a great day.

      ^Camille Samsung

  • Best hands down

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I needed….it was time I bought a new fridge and after searching and searching I’m happy I found this one

    This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel

    I would recommend this to a friend

  • Nice Frig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did my research an decided on the Samsung over the LG. Have three Samsung TV's that are great, and my LG was not so great! Time will tell on the Frig!

    This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Ice maker issues

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ice maker is a problem. It gets jammed and the only way to fix it is to clear it out which ends up getting ice all over the place.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for your review of the overall experience of your refrigerator, Brad. Let me go ahead and provide you with the details needed.

      If the ice maker appears not to be making any or enough ice, low water pressure or a faulty water filter may be to blame. When the ice maker makes small, cloudy, or clumped ice, it could be something as simple as a dirty water filter, low water pressure, or high mineral deposits in your water. Please check these links for details.

      Ice maker is not working - Samsung
      https://www.samsung.com/us/support/troubleshooting/TSG01001012/

      Ice maker is not working properly | Samsung US https://www.youtube.com/watch?v=rArwTN_yhCc

      Samsung refrigerator ice dispenser issues
      https://www.samsung.com/us/support/troubleshooting/TSG01209062/

      Ice bucket is stuck or has a block of ice - Samsung
      https://www.samsung.com/us/support/troubleshooting/TSG01001791/

      I highly recommend visiting this link for the reference guide:

      Test or reset your Samsung ice maker
      https://www.samsung.com/us/support/troubleshooting/TSG01207806

      How to maintain the ice maker in your Samsung refrigerator
      https://www.youtube.com/watch?v=EsbHtpc1ak4

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Samsung: Community smsng.us/Samsung-Community
      2. Facebook: smsng.us/Facebook-Messenger
      3. Twitter: smsng.us/Twitter-Messages

      When you message us, please provide us with this reference number (1145068968) to help our team pull up your information.

      Thank you for being a valued customer of Samsung. Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Design, Size

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like that it is bigger than average Also cool it doesn’t have exterior handles

    This review is from Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel

    I would recommend this to a friend
Page 181, Showing 3,601-3,620 of 4,669 reviews
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