Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
MR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PROBLEMS: DENT IN THE DOOR AND THE EXTERIOR STAINLESS STEEL SMUDGES TRERRIBLY. THE INSIDE IS JUST FINE.A NEW RIGHT DOOR WOULD BE GREAT .PEASE ADVISE
I would recommend this to a friendBrand response from Samsung
Posted .Hi LEONARD.
Thank you for taking the time to leave this review.
We understand that you have a concern regarding the refrigerator.
To help you with cleaning the refrigerator exterior, I suggest you check this video for some tips.
How to clean your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=Gw_NOk1rLAY
How to deep clean your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=vWp2bnE3uhQ
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144925545) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Best hands down
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything I needed….it was time I bought a new fridge and after searching and searching I’m happy I found this one
I would recommend this to a friendNice Frig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did my research an decided on the Samsung over the LG. Have three Samsung TV's that are great, and my LG was not so great! Time will tell on the Frig!
I would recommend this to a friend- Cons mentioned:Ice maker performance
Ice maker issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker is a problem. It gets jammed and the only way to fix it is to clear it out which ends up getting ice all over the place.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for your review of the overall experience of your refrigerator, Brad. Let me go ahead and provide you with the details needed.
If the ice maker appears not to be making any or enough ice, low water pressure or a faulty water filter may be to blame. When the ice maker makes small, cloudy, or clumped ice, it could be something as simple as a dirty water filter, low water pressure, or high mineral deposits in your water. Please check these links for details.
Ice maker is not working - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly | Samsung US https://www.youtube.com/watch?v=rArwTN_yhCc
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Ice bucket is stuck or has a block of ice - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker
https://www.samsung.com/us/support/troubleshooting/TSG01207806
How to maintain the ice maker in your Samsung refrigerator
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1145068968) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
- Pros mentioned:Design, Size
Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like that it is bigger than average Also cool it doesn’t have exterior handles
I would recommend this to a friend Beauty refrigerador
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and beautifull and perfect space for freezer
I would recommend this to a friendGreat fridge love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best customer service I had in a long time Becca and her associate did a fantastic job working with me and meeting all my needs will be back again in fact have been back twice for a tv then a week later for a surround sound system thx Best Buy
I would recommend this to a friendRefrigerator Gulfport
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service in installing the side by side refrigerator. Thanks to the two men who handled this difficult job.
I would recommend this to a friend- Pros mentioned:SpaceCons mentioned:Ice maker performance
Ice Dispensar broke 2 months after purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Manufactured: 2/21; Purchased:3/21 Ice Dispensar Stopped Working:5/21 Loved the fridge. just the color we wanted, good space! Unfortunately it makes a lot of ice but doesn't dispense it just lasted 2 months we dont use it too much! Hopefully it will be repaired and not break again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your new Samsung Refrigerator and realize you're having some concerns with your Ice Maker making too much ice. I understand how this can be frustrating on a new appliance. I have some helpful information that I would like to provide. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143310069. We welcome you to our family and thank you so much for choosing Samsung. ^Brad
Worth the money
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re looking for a good reliable refridge, this the one.
I would recommend this to a friendRefrigeratorinstallgreat
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Jim and helper were great with delivery and install. Polite and patient as I offered to help. Best to stand back and let them work. They are trained and expert at what they do. Challenges to install were accepted and overcome.
I would recommend this to a friendSamsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator, first time having a side by side, and have come to love the layout of it. We use the water and ice dispenser all the time and have become dependent on them.
I would recommend this to a friendBest buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exelent fridge, I’m very happy w everything, love the size of the ice
I would recommend this to a friendSamsung Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like everything about the fridge but the one thing I wish it had and didn’t notice wax there’s no lunch meat drawer
I would recommend this to a friendDo not buy!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this through Best Buy. The first one was damaged, the replced it no problem. The new was installed and from the very start,the freezer would fluctuate as much as 20 degrees. Set at Zero. One time you look,,it is 4 above,then you look hours later it is 18 below. Does this everyday all day. They sent out someone from Samsung and they ended up replacing all the electronics. The service technician finally said there was somthing wrong he could not fix. Called Samsung from here and they told him they were going to just replace it. They called me and told I would behearing from someone to set up a delivery time within 48 hours.A week later nothing. I called back and now told they are not replacing and basically they have done all thay are going to do. Going to try and get Geek Squad to get involved. Have always had good luck with them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Having a working refrigerator is essential for storing your food, Jolo. Checking the settings is easy enough. Let me guide you.
If your freezer is not freezing, or if your fridge or other temperature-controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature. Please check these links for details.
Cooling issues with Samsung refrigerator or freezer https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Refrigerator, Freezer, or FlexZone is not cooling enough https://www.samsung.com/us/support/troubleshooting/TSG01001029/
8 reasons why your Samsung refrigerator is not cooling https://www.samsung.com/my/support/home-appliances/8-reasons-why-your-samsung-refrigerator-is-not-cooling/
What to do if your refrigerator is not cooling | Samsung US
https://www.youtube.com/watch?v=ogwmuhLH4G4
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS00080450/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145502996) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Samsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is perfect for our needs we have a large family. One of the best features is the ice maker built into the door. Love it.
I would recommend this to a friend- Pros mentioned:Overall performance
Cosmetic damage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There were two large dents on the right side . One dent on the front A scratch on the separator between the doors. The bottom tray in the freezer is missing. Refrigerator works good.
No, I would not recommend this to a friend Samsung Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the fridge. The water on the door runs slow but otherwise it’s been great so far.
I would recommend this to a friendNew purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good so far, barely purchased my first home and got this fridge to match the appliances that came with the house.
I would recommend this to a friendAwesome fridge!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never been so excited for a new appliance! I have always loved these more than fresh doors! You can actually organize the freezer vs a catch all bin. Ice/ water maker works great to
I would recommend this to a friend