Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Ecellent service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Product and Excellent Delivery. It was an easy to purchase options.
I would recommend this to a friendFridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fridge even though it had a big scratch and a black paint chip on the side when delivered. Did not want to go through the hassle again of ordering another one and waiting for delivery.
I would recommend this to a friendThey never connect the fridge to the water line
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I purchased the fridge they guy that I talk to told me that they will connect the water line to my fridge but it never happens
I would recommend this to a friendGood freezer capacity
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, high capacity freezer, low power consumption. I’m happy with this purchase
I would recommend this to a friendVery good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall very good. All of the drawers are on the bottom, that's my only critique when storing lunch meat or smaller things I find it awkward to always be bending over.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Ice maker is very poor!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Manufactured 7/2022 and the ice maker only dispenses crushed ice, no cubed ice after only 1 year of use. Also it can take a couple minutes to fill a single glass with ice as the dispenser is extremely slow. i will never by a Samsung frig again. My old Frigidaire lasted 15 years and that ice maker was way faster.
No, I would not recommend this to a friend - Cons mentioned:Ice maker performance
Small ice maker
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker is extremely small. We are a 2 person household and it's inadequate for our light usage. I like the fridge though.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Michael,
Thank you for taking the time to leave this review.
We understand that the fridge's ice maker is too small for you.
The ice maker can make 10 pounds of ice a day; it can only hold 2 pounds of ice at a time.
Once the ice bucket is full, the ice maker will stop. The ice maker can approximately make two trays of ice every 3 hours.
Have a great day.
^Charles
- Cons mentioned:Ice maker performance, Shelf adjustment
Ice maker and water flow horrible.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. I love samsun and all our appliances and electronic are samsung except our printer. However, the shelves dont move and you cannot fit somethings on the shelves, the ice maker barely makes any ice, and it takes like 2 to 3 minutes to fill up a 8 oz cup with water.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Melikey88,
Thank you for bringing this to our attention. We understand how inconvenient it is to experience these issues with one of our Samsung Refrigerators. Our goal is to ensure our customers get the best value for their money. We're here to help.
Attached here is a link to the troubleshooting guide that you may check, which can help us rectify the ice maker issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Also, I've included another link to a troubleshooting guide that you can use as a reference for the water flow issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
For any other concerns, do not hesitate to reach out via our Support Channels below;
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3.https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144140557
- Angelica
Samsung side by side
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to clean, keeps items fresh. Ice maker and water easy to clean
I would recommend this to a friendsamsung refrigetator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very functional refrigerator . the ice maker is nice and compact. the black stainless steel is nice and it does not show fingerprints much.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Worst Appliance Purchase Ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this refrigerator in May and it barely produces ice and it no longer holds milk or freeze liquids solid, and it hasn't been 2 full months. Samsung insists on fixing it so my extended warranty that I purchased through best buy is useless. Be prepared to wait on hold with Samsung for a service appointment and wait another 7 days for someone to come and actually try to fix it. Never again will I purchase a Samsung appliance, possibly wont purchase from best buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Natasha! We appreciate your patience with the unusually long wait time. We are doing all we can to ensure customer service is uninterrupted during this time. ^Jecca
Simple, nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was exactly what I needed. The store gives you free installation, but what they don't tell you is there are requirements in order for them to install it. They just left it uninstalled at my home on a Saturday.
I would recommend this to a friendsamsung 27.4cu ft. side by side refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.item was delivered and installed on time good looking products
I would recommend this to a friendThe fridge is very nice and of quality for the pri
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is very nice and of quality for the price as you are paying I have been using Samsung and I’ve had no problems for the last two years and flipping properties
I would recommend this to a friendNo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t want to. Why are you asking me this? I don't want to.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Frig. Discovery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The in-door water & Ice despenser does not have a light. Needed to see how full the fill is going.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BobLP,
Thank you very much for your review on one of our products! Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
Slow Ice maker
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge was nice but the ice maker seems to be a bit slow.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of having ice available for your everyday use, KevinD. Let's get this taken care of.
We recommend checking the resources below for steps when ice production is slow. Please click the hyperlinks and watch the instructional video for tips.
The ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146625920, to help our team pull up your information when you message us.
Have a great day.
-John
Thanks for suggesting me to take this product
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome refrigerator. Food is fresh for couple of days which includes cooked food and also the vegetables.
I would recommend this to a friendGreat Fridge 5 stars
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great fridge! The ice maker has worked excellently and the two door options makes organization easy!
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the large capacity, ice features and bucket inside that easily comes out to fill and the color option.
I would recommend this to a friend