Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity for its overall performance, spacious capacity and great design. Many appreciate its perfect size and quiet operation, as well as the effective temperature controls. However, some customers have expressed concerns about the ice maker's performance, the absence of a dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Good experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product and a great deal with 100% efficiency
I would recommend this to a friendSamsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Found exactly what I was looking for and I was helped by very professional employees at the Abilene store, it was delivered exactly when they said it would be, very happy
I would recommend this to a friendGood so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. We’ve only had it for a month. I will say if counter depth is important don’t get this one. It sticks out a bit but we knew that ahead of time. So no big deal for us.
I would recommend this to a friend- Pros mentioned:Capacity
Great but noisy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is big and has lots if room. The ice bin is a little small. I have never had a refrigerator as noisy running as this one. The fan is really loud.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobinE! I'd like to provide this link (https://bit.ly/33uMMlI) to some valuable information about your refrigerator and the noises you may hear from it. ^Jecca
Not worth waitingthe
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item..will never buy from best buy again..item was ordered in august during the tax free weekend. But only recieved the item in december...unsatisfied with the delivery too.
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best item good quality it doesn’t disappoint me the product I want it’s fit all my requirements
I would recommend this to a friendSide by side fridge in black stainless steel
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a side by side fridge in black stainless steel to match the decor I have going on in my kitchen. This fits the bill and at a good price!
I would recommend this to a friendBrand response from Samsung
Posted .Hi there stevent, I would like to congratulate you on your new Samsung Refrigerator. I am glad you were able to find a unit that matches your kitchen perfectly. We thank you for choosing Samsung and being a part of our community. ^Brad
- Pros mentioned:Overall performance
Sad service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the product. The fridge is working out just fine. Sadly the service is way below standards. I paid to have a new water line put in for the ice machine. I had to wait for a month for this to happen. When they finally sent someone to my home they were not plumbers and could not do the job so I did it myself. Why would you send people that are not equiped to do the job.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Charles
Great choice for those on a fixed income
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome value for the cost, great, fast delivery, and absolutely the most polite and accommodating delivery men ever.
I would recommend this to a friendLove the fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales person was very helpful. The delivery people did not give us the water line we paid for. Had Korrect plumbing run the line at a additiomal cost of $340.00.
I would recommend this to a friendIce maker is awful
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Ice maker dispenser barely spits out a cube per 10 seconds.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, ShellyM.
We want you to have the best experience when using your refrigerator.
Ice typically takes between 2 and 5 seconds to dispense from the ice dispenser. Here's the link to help you get your ice maker to dispense properly.
Samsung refrigerator ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense
If the ice maker appears to not be making enough ice, low water pressure or a faulty water filter may be to blame. Please click on the links below for steps to be taken.
Ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
What to check when there is no ice or not enough ice from the ice maker or dispenser:
https://www.youtube.com/watch?v=heJu7r3JqNc
To save energy and prevent potential cooling issues, noises, or leaks, your refrigerator needs to be level. This guide will show you how to level your fridge and make minor leveling adjustments.
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
How to level your Samsung refrigerator:
https://www.youtube.com/watch?v=56WIrCOKoiI
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS00080450/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145725053) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Samsung refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, one feature I like about this refrigerator is, keeps the food and fruits last longer. Hopefully this will last longer than 10 years.
I would recommend this to a friendour new refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good equipment and good prices, and excelent services
I would recommend this to a friend- Cons mentioned:Shelf adjustment
Samsung side by side refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks nice but there are a hand full of things I don’t like and wouldn’t recommend this one. I don’t like that you can’t adjust the shelves where there at is where they stay. There’s no light on the outside where the water and ice come out of. The ice takes forever and get stuck a lot when you try to use it. The water shoots out way to far make a mess.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DGonzalez.
Thank you for bringing this to our attention. I see you have some concerns with the 27.4 Cu. Ft. Side-by-Side Refrigerator. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Make sure the glass is in line with the dispenser to prevent the dispensed water from spilling out.
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker https://www.samsung.com/us/support/troubleshooting/TSG01207806/
How to maintain the ice maker
https://www.youtube.com/watch?v=EsbHtpc1ak4
You may also refer to the user manual on "Special features" on page 35 for the water shooting everywhere.
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144632333
Have a great day.
^Charles
refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product.......learning curve....opening doors without handles to grasp.
I would recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new refrigerator, how much space is inside and Samsung quality.
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase for an even better price! The delivery guys were very proficient and professional.
I would recommend this to a friendGreat purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this at the Best Buy outlet and saved 500$ ! Go to the outlet if you have one near you washers and dryers and tvs oh my!
I would recommend this to a friendGreat look!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great look! Ice maker is great. I wish it had a light when i get water at night.
I would recommend this to a friendGreat service Great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoyed the workers and all of their effort making this a smooth experience
I would recommend this to a friend