Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity for its overall performance, spacious capacity and great design. Many appreciate its perfect size and quiet operation, as well as the effective temperature controls. However, some customers have expressed concerns about the ice maker's performance, the absence of a dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Great service Great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoyed the workers and all of their effort making this a smooth experience
I would recommend this to a friendpurchase of refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought a refrigerator very good service from the people who installed it
I would recommend this to a friendKitchen Appliances
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top notch experience from beginning to end. The delivery and installation process was very quick, thorough and professionally done. The installers were phenomenal.
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have enjoyed the refrigerator so far but it makes too many noises.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for informing us about the condition of your Samsung refrigerator. Let us help you with your unit Catg.
A refrigerator is never completely quiet, even when it's new. In fact, new fridges may be louder as they settle into place.
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE&t=2s
Do you hear abnormal sounds from the refrigerator? See apges 49 and 50. Ice maker makes a buzzing sound on page 47.
https://downloadcenter.samsung.com/content/UM/202002/20200209000842125/SBS_RS5300T_DA68-03958J-01_EN_MES_CFR.pdf
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145420620) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Overall performance
It’s a fridge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps stuff cold. No ice maker but otherwise good studf
I would recommend this to a friendBrand response from Samsung
Posted .Hi there, massalz.
We are glad to hear about your feedback about this fridge.
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a wonderful day!
—Vannesa
Only place you can put bottles on like pot bottles
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shelves could be spaced out better Only place you can put bottles on like pot bottles is on side door shelving a little inconvenient
No, I would not recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it good investment.the ice maker is wonderful
I would recommend this to a friendGood Value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value and easy to get it delivered and installed locally. Ease to work with store is important.
I would recommend this to a friendMatt is amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Matt Baker is so helpful every time. I just tell him what I am looking for and he comes through. I wouldn’t buy an appliance or TV any other way now!
I would recommend this to a friendSamsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy with this refrigerator and the price was excellent. Also, there was 1 available, and had it within 3 days of mine going out.
I would recommend this to a friendPerfect Delivery
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery and overview of fridge was great, I appreciate the time the technician took and most importantly the care in handling of the fridge.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Ice gets stuck EVERY DAY!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you use ice everyday for your drinks, this fridge will drive you crazy. The ice gets clogged every other use. And when you take the ice box out half of the ice cubes inside the ice box falls out. Stainless steel design but it's plastic. Expected so much more for the price and the brand. Honestly very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to leave this review, Johnson.
We understand that you have concerns with the ice maker.
When moisture freezes, it becomes frost. So let's look at where the frost is and what we can do to prevent it from happening in the future. Please see the link for more details.
Frost forms in the freezer or refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
How to maintain the ice maker
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144973427) when you message us to help our team pull up your information.
Have a great day.
^Charles
Spacious
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The depth adds a lot of space. I would have wanted a deli drawer but the fruit and vegetable crispers are great!
I would recommend this to a friendAwesome refrigerator and awesome delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great! The gentlemen that delivered and set up the refrigerator were very professional and kind. Wow! I’m impressed!
I would recommend this to a friendMolokai
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Carlos C at the Honolulu store is one of the most professional salesperson I ever come across. It was a real pleasure dealing with him.
I would recommend this to a friendLovin' my frig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I am thrilled with this purchase. The refrigerator is deeper than the Whirlpool that we had previously and that space comes in handy.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there nytx, I am glad you are loving your new Samsung Refrigerator. I appreciate you taking the time to share your experience with us. We thank you for choosing Samsung and being a part of our community. ^Brad
Great fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent fridge, easy installation. Really like the shelving and ice system, which is easy to take out for filling coolers or checking for blockages
I would recommend this to a friendVery nice unit, and priced right.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator was delivered and set-up by a very professional crew. No dents or dings were noted. It seems to be working very well, and compliments our new kitchen design.
I would recommend this to a friendSamsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving my new refrigerator. Samsung is always my go to for electronics and appliances.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Nice Fridge, crap ice maker!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While we like this fridge and have had it for about 1 1/2 years now, the ice maker has already stopped functioning properly which is apparently not unusual for Samsung refrigerators. Since the warranty for this part of the fridge is 1 year we are going to have to pay for the service needed which is scheduled next week. We are not happy having paid a lot for this fridge!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Casey, we are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products. If the problem has not been resolved, please reach out to our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143787380) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena