Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity for its overall performance, spacious capacity and great design. Many appreciate its perfect size and quiet operation, as well as the effective temperature controls. However, some customers have expressed concerns about the ice maker's performance, the absence of a dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the refrigerator and the digital thermometer reader helps
I would recommend this to a friend- Pros mentioned:Overall performance
Great price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I still can’t t get the right taste for the water??! )yes I have a filteration system) but it’s an over all great fridge/freezer. Fits perfectly under my cabinets and is quiet when making ice- the overall rating is great!!! (It’s not allowing me to change the rating from poor :()
I would recommend this to a friendBrand response from Samsung
Posted .Hi Frankfurtchick,
Thanks for purchasing and loving the fridge! We can help you with getting the water taste better.
The links below are troubleshooting guides:
Water from the dispenser tastes bad:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad
Replace the water filter in your Samsung Refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144926262 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Awesome fridge.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love, love, love this refrigerator! Spacious shelves. You can put gallon jugs and tea pitcher in the door AND on the shelves. Did I say I love my refrigerator?
I would recommend this to a friendHappy costumer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very professional and kind people they make you feel so comfortable
I would recommend this to a friendAverage
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Indoor ice maker stops working over time; it’s currently broken. Right front door broke, had to get it replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for choosing Samsung for your fridge needs. We are saddened to hear that your fridge was replaced due to the broken icemaker and right door. We look forward to working with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Great Fridge!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality! I wouldn’t hesitate to buy it again
I would recommend this to a friendNice Upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't really want to spend this much on the Fridge. BUT - supply chain issues forced me to increase my budget. Loving the purchase though!
I would recommend this to a friend- Cons mentioned:Ice maker performance
Motor dead in less than 5 weeks.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps my stuff cold. It seems that Samsung's QA process has really suffered over the last few years. Friends, family, and I have been very disappointed overall with the quality of their devices. Since this is just a basic fridge without very many bells and whistles I thought I would be safe. I was wrong. The ice maker works great, but the motor that dispenses the ice died in less than 5 weeks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there McCooking,
I see you are needing assistance with your Samsung Refrigerator ice dispenser and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143135704. We thank you for being a part of the Samsung family. ^Brad
Awesome experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase and great service. They delivered on time with professional courtesy.
I would recommend this to a friendHomestead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In general the refrigerator is fine, just at times it makes loud noises. This used to happen with my old refrigerator before it started to give me problems.
I would recommend this to a friendAnaheim
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s was good highly recommend this refrigerator to any one
I would recommend this to a friendthe best buy is my prefer store
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent experiences buying in best buy I cant not have any complaint in my best buy buyers the best quality in product and the best customer service attention
I would recommend this to a friendGood
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is expensive but it is nice. It is so heavy and big so watch out for that i wish i woulf have gotten the installation plus delivery
I would recommend this to a friendBest Buy Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Refrigerator and the delivery guys were professional and efficient.
I would recommend this to a friendMr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You was very reasonable price and specially delivered on time.
I would recommend this to a friendGood Frig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The purchase was easy. The product was in inventory. Delivery went off without a hitch or dent and the delivery occurred as scheduled.
I would recommend this to a friendGreat
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has been amazing so far. Only one complaint it does too good of a job sometimes and freezes some products.
I would recommend this to a friendLemon fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water/Ice dispenseris poorly designed. Water spills ALL over when getting water. Thia happens to adults, my children are forbidden to get water/ice because I'd the mess they made. I wish I could return this bad purchase i made, not knowing this was a "lemon fridge" :'( Also no cold food drawer. That's a NO, NO, NO.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dave J,
We appreciate customers who take the time to provide us with feedback. We're here to help with your Samsung Refrigerator.
If water spills all over, make sure to check the water pressure.
If your water pressure is too high or too low, the water valve may not close correctly, triggering a leak. Your water line should have enough pressure to fill 6 ounces (or 3/4 cup) in less than 10 seconds. Dispense water into a measuring cup to confirm the amount.
If, instead, you suspect your water pressure is too high, contact a plumber for assistance in reducing the water pressure. It should be between 30 and 130 psi.
And if you're using a Reverse Osmosis system to filter water, this may cause the water pressure to be too low. In this case, contact a plumber for assistance in increasing water pressure.
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1150885460) when you message us so our team can retrieve your information.
Thank you.
-Leo
Samsung refrigerador
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this refrigerator for over 2 years and we’ve have no problems.
I would recommend this to a friendRefridgerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our new refrigerator is awesome. The quality is beyond expectations. Roominess inside fridge and freezer is great. Very happy we chose this item
I would recommend this to a friend